This is described in the article Get a personalized email address in Microsoft 365:

Q: I already own a domain that's registered with a provider other than GoDaddy. Can I set up a personalized email address in Outlook.com?

A: At the moment, we only support connecting domains managed by GoDaddy with Outlook.com.

When entering my Premium subscription, I can see the following in Manage my subscription:



The answer is then : Not possible at the moment. I have no information if this will change in the future.

Answer from harrymc on Stack Exchange
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Microsoft Learn
learn.microsoft.com › en-us › microsoft-365 › admin › dns › create-dns-records-at-godaddy
Connect your DNS records at GoDaddy to Microsoft 365 - Microsoft 365 admin | Microsoft Learn
On the How do you want to connect your domain? page, select Continue. On the Add DNS records page, select Add DNS records. On the GoDaddy login page, sign in to your account, and select Authorize.
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GoDaddy
godaddy.com › en-uk › help › change-the-domain-on-my-microsoft-365-email-account-27196
Change the domain on my Microsoft 365 email account | Microsoft 365 from GoDaddy - GoDaddy Help GB
After we link the domain name so ... is part of the How-To series for setting up email. Sign in to your Email & Office Dashboard (use your GoDaddy username and password)....
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GoDaddy
godaddy.com › en-uk › help › a-quick-start-guide-to-microsoft-365-from-godaddy-40592
A quick start guide to Microsoft 365 from GoDaddy | Microsoft 365 from GoDaddy - GoDaddy Help GB
For example, if your domain is coolexample.com, your email sign-in page would be email.coolexample.com. Customize your branded sign-in page. Enter your Microsoft 365 email address and password. Your GoDaddy username and password won't work here. Select Sign In. The Office home page will open. On the leftmost side, select Outlook to go to your email.
Top answer
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This is described in the article Get a personalized email address in Microsoft 365:

Q: I already own a domain that's registered with a provider other than GoDaddy. Can I set up a personalized email address in Outlook.com?

A: At the moment, we only support connecting domains managed by GoDaddy with Outlook.com.

When entering my Premium subscription, I can see the following in Manage my subscription:



The answer is then : Not possible at the moment. I have no information if this will change in the future.

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21

This related Reddit discussion indicates that it's possible and working at the time. It involves pretending to go to GoDaddy, and then capturing key values from the outlink for manual DNS updating.

https://www.reddit.com/r/Office365/comments/ft15pk/use_personalized_domain_with_outlook_and_office/


  1. Go to outlook, the premium settings and choose the option to "get started" with a personalized domain.

  2. Click the option to buy a new domain with GoDaddy, and a new window opens

  3. Copy the URL of the new window that opens, it should look like this: https://domainconnect.godaddy.com/v2/domainTemplates/providers/outlook.com/services/personalizedoutlookemail/apply?mxRecordValue=XXXXXXXXX&state=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

    The part that you need is "mxRecordValue=XXXXXXXXX"

    The XXXXXXXXX is the unique ID for verification used in DNS

  4. Go to your own domain DNS settings and add the following settings replacing XXXXXXXXX with your ID found in step 3.

    The dot on the end of the external domains is not a typo!

Name TTL Type Value Priority
@ 1 hour MX XXXXXXXXX.pamx1.hotmail.com. 0
@ 1 hour TXT v=spf1 | include:outlook.com -all
autodiscover 1 hour CNAME autodiscover.outlook.com.
_dmarc 1 hour TXT v=DMARC1; p=none;
_domainconnect 1 hour CNAME _domainconnect.gd.domaincontrol.com.
_outlook 1 hour TXT XXXXXXXXX
  1. Return to the premium settings in outlook to set your custom domain.

  2. Choose the option "I already have a domain"

  3. Enter the domain you just configured

  4. You have to click to login to GoDaddy, do this, but just exit the page it goes to.

  5. Congratulations it should now say you connected the domain with GoDaddy!

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Quora
quora.com › How-do-I-set-up-the-Outlook-365-email-if-I-have-a-GoDaddy-domain
How to set up the Outlook 365 email if I have a GoDaddy domain - Quora
Once that email is setup, you will get the DNS settings needed to make your email active. Log into your GoDaddy account and add the DNS settings provided to you by Microsoft. Here are some instructions to do so: ht...
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Acquire
help.acquire.io › home › settings › setting up a godaddy and outlook inbox
Setting Up a GoDaddy and Outlook Inbox
When you purchase a Domain with GoDaddy, you also purchase an email. GoDaddy provides Microsoft 365 Email accounts with Outlook.
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GoDaddy
godaddy.com › email
Manage from anywhere with Email & Office products from GoDaddy
Transfer your domain-based email address, history and contacts to Microsoft 365 from GoDaddy and get professional email that’s dependable, affordable and moves your business forward.
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Godaddy
emaildot.godaddy.com
Godaddy
We cannot provide a description for this page right now
Find elsewhere
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Reddit
reddit.com › r/gsuite › how can i transfer my godaddy domain and mailbox on outlook to gmail?
r/gsuite on Reddit: How can i transfer my godaddy domain and mailbox on Outlook to Gmail?
May 12, 2023 -

I bought a godaddy domain last year for my new business. A year later i realized that i do not enjoy outlook nearly as much as Google. I now want to take this domain and transfer it to Gmail. In that process i plan to delete my go daddy account. However, i cannot find a simple and quick method to transfer all my data and get that custom domain to google. Online i see a lot of information on IMAP however, that all confuses me. Can someone help explain on how i can go from godaddy/outlook to gmail? WIthout loosing any data and completely cutting ties with godaddy?

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GoDaddy
godaddy.com › help › add-my-professional-email-to-outlook-windows-27804
Add my Professional Email to Outlook (Windows) | GoDaddy Help US
New to GoDaddy? Create an account to get started today. ... Step 5 of the Set up my Professional Email series. Add your Professional Email or Professional Email powered by Titan account to Outlook 2016 or newer for Windows.
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Reddit
reddit.com › r/microsoft365 › when did godaddy changed email access from outlook, but web license only?
r/microsoft365 on Reddit: When did GoDaddy changed email access from Outlook, but web license only?
January 3, 2025 -

I have two domains and paid Email services programs with GoDaddy over the past 12 years! Last week, I suddenly noticed that I could not access my emails via outlook. Then I re-installed outlook and got noticed that " The license provided by your work or school does not enable access to Outlook for Windows. Please access your email through Outlook on the web instead."

And then by chatting with GoDaddy Online support, I was told to upgrade with $217 for my rest three years contract would be the only options for me to access my email using outlook! I have the 365 email plus signed with GoDaddy years ago!

If I would have offered this type of service, I would not renew my services with GoDaddy two years ago for a 5 yrs max term. Not sure, if anyone else noticed this type of changes to their email services with GoDaddy?

And what would be an alternate option to access email using outlook?

Thank you for any suggestion!

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Reddit
reddit.com › r/office365 › godaddy is forcing people to move to office 365 and it is not fun
r/Office365 on Reddit: GoDaddy is forcing people to move to Office 365 and it is not fun
March 5, 2024 -

I have been with GoDaddy since 2007 with ~26 domains and 80 email addresses. They recently decided to stop doing POP & IMAP email with the CSR(s) telling me that 'your email is going to not work any longer because the industry has stopped accepting those old standards. You have to move to our Office 365 email or your mail will not work.' That BS wording rankled me to no end.

Given the difficulty of moving all of those domains and email, I hunkered down and started the pain of transferring the most entrenched domains to Office 365. Nothing but problems. The most recent problem is that I can not create SharedMailboxes in the admin.exchange.microsoft.com interface as they will not work on my client's Macs. GoDaddy's solution to this is to have my clients all move to an Outlook email client instead of their Apple Mail. Since that was not going to happen, they next suggested that I create the SharedMailbox from a standard email client license. That way the Mac users could log in to the account and just use them like normal email accounts instead of the SharedMailox feature that I was sold as being worth the transfer to the Office 365 email. (Yet another purchase of another email license.)

Another item that may help other Office 365 users was an error when a Mac client attempted to add an Office 365 email account to their Apple Mail program and got an error of 'You are already logged into that account.' as if the email address already existed in their Apple Mail. GoDaddy of course insisted that the user did already have that account entered and just did not see it. Then it was blamed on the 3rd party Apple Mail client and that the user should call Apple.

With all of that non-help to fix the Office 365 Exchange problem, I finally found a MS program 'Microsoft_Office_Reset_v1.9.1' that I ran which removed all of the Office history and then the user could add the Exchange account as needed.

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GoDaddy
godaddy.com › help › add-my-microsoft-365-email-to-outlook-on-windows-20019
Add my Microsoft 365 email to Outlook on Windows | Microsoft 365 from GoDaddy - GoDaddy Help US
For Microsoft 365 from GoDaddy plans, it must be a Business Professional or higher plan (upgrade my email plan). However, the license can be provided by any Work or school account.
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GoDaddy
godaddy.com › help › create-my-microsoft-365-email-address-9137
Create my Microsoft 365 email address | Microsoft 365 from GoDaddy - GoDaddy Help US
If you have an existing Microsoft 365 email address from GoDaddy, select Set up accounts. If this is your first GoDaddy email address, continue to the next step. Select the domain you want to use for your email, and then select Continue.
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GoDaddy
godaddy.com › help › sign-in-to-webmail-40058
Sign in to webmail | Microsoft 365 from GoDaddy - GoDaddy Help US
Go to Outlook on the web. Enter your Microsoft 365 365 email address, and then select Next. If you see a prompt that says your email is used with more than one Microsoft account, select Work or school account (not Personal account).
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Reddit
reddit.com › r/godaddy › move microsoft 365 email (outlook) from go daddy to microsoft?
r/godaddy on Reddit: Move Microsoft 365 email (outlook) from Go Daddy to Microsoft?
December 26, 2023 -

Years ago I stupidly bought Microsoft 365 email through Go Daddy.

I would really like to be done with this company. The last time I researched this (2 years ago or more) I read a long article about "moving tenants" and it was a long process with the possibility of email downtime.

Does anyone know a quick way to migrate out of Go Daddy's service directly to Microsoft? Thanks.

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Anyleads
anyleads.com › how-to-add-godaddy-email-to-outlook
How to Add GoDaddy Email to Outlook, Step-by-Step Guide - Anyleads
All you need to do is enter your GoDaddy account information in Outlook correctly; make sure to choose IMAP as the account type and enter the incoming and outgoing server information for your GoDaddy account. You should also make sure that SMTP authentication is selected and then test the connection by sending a test email to yourself.
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Neo
neo.space › blog › godaddy-email-setup-gmail-outlook-and-godaddys-in-house-email
Godaddy Professional Email Set up in 5 Steps - 2024
Answer: Yes, GoDaddy's Workspace Email and certain other services can sync calendars and contacts with both Gmail and Outlook. You need to set this up using specific server settings provided by GoDaddy. Answer: Ensure you have set up SPF and DKIM records for your domain in GoDaddy's DNS settings.
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Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 4760663 › setting-up-to-catch-additional-email-with-godaddy
setting up to catch additional email with godaddy and o365 outlook premium - Microsoft Q&A
You're using Office 365 Premium with a custom domain from GoDaddy, and your main email (say, ******@emailaddress.com) is already set up and functioning. Now, you’d like to create another address—like ******@emailaddress.com—that funnels into your main inbox without needing a separate mailbox.
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thank you Diane. Yes I do have a 365 Personal subsription on ******@outlook.com

I added a my email as a test and it returns an error of "You can't add a work or school email address as an alias to a personal Microsoft account. Please try another."

I added a made up name to see if this was just my personalised domain it wouldn't accept. It took the made up name, and didn't take my personal one. So yes I see what to do, and thank you for making that clear.

However, this is a live service and I cannot lose email. So preumably it will take time to delete the GoDaddy instance of 365, and in the meantime, what do I do to minimise loss of email? this is a live email service which has been used for decades.

thank you

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Hi, I'm Diane and I'm happy to help you today.

You need to have a subscription =- if you only need one address in the domain, a Microsoft 365 personal subscription is fine. consumer custom domains don't have an admin portal - they use the personal email page in Settings > Premium.

If you have a Microsoft 365 mailbox from GoDaddy, you need to cancel that - then when it is removed from the Microsoft servers, you can add the domain in Outlook.com's Settings (gear icon) > View all Outlook settings > Premium > personalized email and add the alias. (The alias cannot exist on the account in account.microsoft.com - you'll create it on this page.)

Microsoft article on adding a custom domain: https://support.microsoft.com/office/get-a-personalized-email-address-in-microsoft-365-75416a58-b225-4c02-8c07-8979403b427b

As long as you keep the subscription, you can use the address after November. But it needs to be set up before then.

Let us know how it goes, we're here to help you further if needed.

-- Diane

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