Issue with Outlook not receiving mail, but webmail has emails.
The user has probably done something weird with their filters...IN Outlook...
View-> Current View-> Customize Current View…-> button Reset Current View
More on reddit.comO365 Webmail - Can't move search result emails to folders.
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More on reddit.comCan you export all emails from 365 Outlook Webmail to a desktop or external drive? : Outlook
Force logout for Outlook 365 webmail?
Here's a link that might be useful:
Problems when signing out of Office 365, Azure, or Intune in a web browser
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