I love that there’s a community out there that feels passionately about a cozy bed ❤️

This is my experience with Parachute, specifically their linen sheets, for anyone that comes to this sub looking for info!

I bought a linen fitted sheet and flat sheet in the seasonal color ochre from Parachute in June of 2023 while they were on clearance, I think I ended up spending about 180$ on them. That was insane to me as someone who’d just slept on microfiber and really old cotton sheets, but I’d been looking into linen bedding for awhile, had some friends that liked parachute, and wanted to up my bedding game.

I wash my sheets on warm/delicate, tumble dry low, every week. I occasionally sub out for one of my other cheap sheet sets if I feel like it but I end up using my linen sheets about 85% of the time. It’s me and my husband sleeping in them, no animals. I have experienced quite a LOT of shedding from them, like every time I would dry them and clean out dryer lint there would be a whole little blanket of yellow that had accumulated. I was a little concerned about that but it seemed like it was fairly common with linen sheets 🤷‍♀️

About a week ago I discovered a small (1.5 inch long) worn spot on the top sheet in a random spot. A couple of the threads were snapped and it was essentially the beginning of a small hole/rip, but having sewn a lot with linen I know how badly it frays and figured my small problem would become large very fast. So that was approximately 9 months after I bought them. I was always planning on patching up the sheets whenever they developed holes and eventually using them to make clothes whenever I wanted to retire them as sheets, but I honestly figured I’d be using them for years and years before that would happen.

I immediately went to the Parachute website and looked for warranty information, but I couldn’t find anything referencing a warranty for their sheets. Before I wrote a scathing review I figured I’d send them an email asking about a warranty. I explained my problem and definitely let some of my frustration show in the email because I was totally expecting them to just say “oh what a bummer, nothing we can do.” To my surprise about 2 days later I got a polite email back with a product survey for me to fill out; I did and also sent them pictures of the damaged sheet. They immediately replied back saying that although the ochre color was out of stock (seasonal), they could replace my top sheet with any of the other colors I wanted, or send me an ochre colored sheet in their brushed cotton fabric. I responded that I wanted an ‘evergreen’ color sheet and they immediately sent it! They also did not ask for me to send my old sheet back in, so I still get to patch it and keep using it or I could go ahead and make clothes out of it.

I have definitely read other reviews complaining about product durability, and I have read some reviews of people that have had their products for years with no problems. This was my experience with parachute; I was really pleased with their customer service and responsiveness, less pleased with their product durability. Honestly next time I do actually buy some linen sheets I’ll probably be trying a different brand to see if they hold up better, but I’m happy that I get to continue to use these ones. Also, after using these Parachute sheets for nine months they are UNBELIEVABLY soft and comfortable. Hopefully this helps you make your decision about buying from them!