Just noticed Patagonia upped their shipping to Canada from $19 to $28. $19 was already steep—this feels ridiculous.
Anyone else feel they’ll order less, or not at all?
Not shady, genuinely trying to understand. The only shipping option in Canada is $19 for 3-day shipping (which says directly next to it that it won't arrive in 3 days anyway due to the pandemic 🙄).
I've seen it go up and up over the past year. It's the same price regardless of how much you spend, unlike other stores where if you spend $X, the shipping is free.
Love the variety on Patagonia.com but the shipping is driving me to buy from other places like MEC, who unfortunately don't usually have the same selection.
Purchased close to $400 worth of items on the website and was charged international shipping of $50. I am expected to pay custom taxes on top of the shipping fee, which amounts to $37, but was charged $62 instead by UPS, which consist of a $17.50 "bokerage fee" to UPS and a heavy markup on fx fees with no option to pay in USD.
I've not had any other US retailers choosing to bill international shipping bokerage fees to me as an end consumer, especially when the shipping fee is higher than what other retailers charge for international shipping.
It is baffling why Patagonia chooses not to be transparent on hidden charges such as the "bokerage fee" charged by UPS on their website for international shipping.
Also, for a company that prides itself on sustainability and "urges" consumers against overconsumption, I find them hypocritical at best.
If you sign up for their email list, you will be bombarded by daily emails of their ongoing sales until you adjust the email frequency on the website. So much for sustainability, huh?
The lack of transparency on added costs, taking 10 days to ship an order which had to be changed due to multiple out of stock items, even though their website still lists them available for purchase (even now) is so jarring coming from a "premium" company like Patagonia.
EDIT:
The subreddit is clearly filled with patagonia fans, and there's no good reason to argue semantics or our interpretation of what's fair.
For international shoppers out there, I hope this has served as a heads up and that there'll be fewer people blindsided by an additional ~25 USD in fees when purchasing from Patagonia.