UPS sent me a bill for brokerage charges after dropping off a package.

Their website is a total fucking mess and of no help whatsoever. It made me create some kind of corporate billing account (which I don't need), save credit card information, but then there's no way to add an invoice to it. I tried searching for invoices, but nothing comes up. It only seems to track things that I have shipped out or something.

I tried their tracking website to look up the package, but there is no payment option after I find the package.

Hello,

We use international package services for our business and the online pay portal won't recognize our customer ID (ups.com/guestpay/us). So I call them, but everytime I call its 1.5+ hour on hold. It ties up my phone and is not good for my mental health to go through this everytime. I use the phone number 502-485-2222.

If there is any pro-tip on how to make this process easier, please let me know. They are giving me late charges now when they won't even answer the phone for me to pay the invoice.

My company has been using UPS for 50 years. Typically, we are billed weekly with an invoice, brown remittance envelope, and a payment coupon with the remittance address inside. Two weeks ago they stopped providing the return envelopes and omitted the remit to address. They only provide ACH remittance instructions. The problem being is we are not set up to make payments that way and want to continue to mail our checks to them. I realize that cashing a $2.00 check costs more to process than it's worth, as does the stamp I am putting on it. I just think going to a monthly billing statement would be easier or at least give us the option to continue to mail in a check. How is everyone else dealing with this changer?