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Hi, I'm having a bit of trouble after the PC Financial Mastercard site redesign. I got the email for my monthly statement, but when I went to log in using the credentials I use every month it says "Your username and / or password is incorrect. Try Again". So I thought maybe they've changed the way usernames work, so I hit the Forgot Username option and entered my card information, to which it said I don't yet have an account and need to enroll.
Has anyone else encountered anything similar to this? How do I log in to view my statement now?
As well, when I try to reset my password I keep getting a message saying "Oops, something went wrong on our end. Please try again later". This has been happening since yesterday.
My old login credentials didn't work on their new website. I was required to make a new login and when I inputted my credit card info, it gave me an error. After multiple attempts, it eventually worked. Just seems like a poorly executed rollout of their new website.
I'm on the brink of leaving them because of this awful website