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The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction. ... The business failed to respond to the dispute. ... BBB is unable to locate the business. Our business used pirateship for 3 years to ship packages, yesterday may 21 2026, a message popped up saying that we couldn't ship because we owe 184 dollars and some change, i went back and forth with the customer service named REMOVED( on chat) and they said it's from another account.

Trustpilot

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Pirate Ship Reviews | Read Customer Service Reviews of pirateship.com

1 day ago - Have been using their site for several years now and they provide nice discounts on shipping both domestic and international. The site is easy to navigate and any questions can be answered quickly thr... See more ... I've been using Pirate Shipping for Over 4 years and I've Never Experienced one problem!

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(4.8)

reddit.com › r/shipping › do not use pirateship.com

r/shipping on Reddit: DO NOT USE PIRATESHIP.COM

October 27, 2022 -

I sent a package contains $6800 worth of computers. UPS mangled the box. UPS has agreed to pay the claim, BUT pirateship.com just need to upload my documents since they are the ones that sold the label. They are refusing to do it for some reason and chat is the only way you can get ahold of them. They just keep giving me the same runaround stock answer. So I am out the money because of pirateship.com. They are cheap yes, but you get what you pay for apparently.

Top answer

1 of 5

Whoa there. Hold up. I had an item sent through pirate ship that was damaged during shipping. Valued at $3200, it took about 2 weeks, some documents submitted but pirate ship worked with me on it and got me my money back. What are they asking you for? What is the runaround discourse you’re having with them?

2 of 5

Yes same thing happened here. They are sitting on the claim.

Capterra

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Pirate Ship Reviews 2026. Verified Reviews, Pros & Cons | Capterra

3 weeks ago - If you ship anything of real value, this service is a risk multiplier.“January 29, 2026 ... Verified LinkedIn UserOwnerRetail, Self-employedUsed the software for: 1-2 years. “Other than it's fun vibe, Pirate Ship is my go-to for shipping labels because the prices are better than anywhere else I've found.“July 26, 2025

Ordoro

ordoro.com › pirateship-reviews

Pirateship Reviews

Reputation: On the Better Business Bureau, Pirate Ship holds a good rating, indicative of its trusted service and customer support. Resolving Complaints: Any complaints that appear are usually addressed promptly, showcasing Pirate Ship’s commitment to customer satisfaction.

Pirate Ship

support.pirateship.com › en

Home | Pirate Ship Support

Contacting Pirate Ship · 5 articles · Getting Started · 25 articles · Billing & Account Questions · 25 articles · Feature & Settings Questions · 49 articles · Shipping & Postage Questions · 58 articles · USPS® Shipping Services · 16 articles · Integration Settings ·

reddit.com › r/shipping › terrible experience with pirate ship and their insurance shipsurance

r/shipping on Reddit: Terrible experience with Pirate Ship and their insurance Shipsurance

October 14, 2024 -

Ugh, where to even start!

I shipped and insured a package worth about $1,000 to a buyer in a state next to me. After about a week, there was no shipping update and the buyer wanted his money back. Ok, no problem, that's why he had it insured after all. After a month, I filed a claim with Pirate Ship/Shipsurance.

Now I'm about 10 days after my initial insurance claim with Shipsurance and it has been a disaster. First of all, Pirate Ship/Shipsurance has no actual phone contact to speak to a human and all their email exchanges are littered with unprofessional emojis like the monkeyface and many others. Seems like the vast majority of their back and forth is probably AI generated so there is no human interaction at all it seems to me.

Next, they asked the customer to fill out a form to determine the shipping address and all those details matched up. However, I've been told by Pirate Ship/Shipsurance that the address information did not match up. When I looked at it again, it looks like there is no actual place for an address on the survey form and they were just using the 'IP Address' of the customer as their address. I had to explain to them that IP address and physical address is not the same! Crazy!

This will surely be my last time using Pirate Ship/Shipsurance for any kind of shipping. I'd rather pay the little bit extra and have a human to talk to that doesn't use emojis in serious emails!

Top answer

1 of 3

Was it UPS or USPS? Was it ever scanned in as “accepted”? While a very small fraction of your loss, if it’s USPS there may be some included insurance. And while 10 days is long, I don’t consider it long enough that the package might still turn up.

2 of 3

Piraste ship scams all of their customers with insurance . they never pay out. they only pay out small claims like 300 and less and not high value/ don't use Pirate Ship or Shipsurance. Check their BBB all bad reviewss

AzBilliards

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First Problem With Pirate Shipping | AzBilliards Forums

January 8, 2025 - I have been loving the inexpensive shipping using Pirate who most know utilizes UPS and USPS at a deep discount that is passed to us end users. I shipped a cue from CT to NC in mid Dec and it was under $10 and made it safely, done deal. Not so fast... This morning I received three emails saying I am being charged an add'l $22 for handling surcharges and peak seasoon surcharge.

TrustRadius

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Pirate Ship Reviews & Ratings 2026 | TrustRadius

March 28, 2023 - With Pirate Ship, we can easily print labels in batches based on stuff like which products are in the subscription or how many boxes a customer has gotten from us. Plus rubber stamps can give you the customer info on the mailing labels itself. Cheaper shipping rates from USPS and UPS · Rubber stamps helps with organization · Very simple to integrate · Great customer service · Bulk refunds can take a while · Not many complaints, it's wonderful ·

JustAnswer

justanswer.com › computer › l7vvj-told-package-coming-pirate-ship-com.html

Expert Help on PirateShip.com Queries - Login, Shipping & Reviews

February 7, 2023 - Users often face unclear shipment notifications and missing package tracking details from Pirate Ship.com.

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Better Business Bureau

bbb.org › us › wy › jackson › profile › delivery-service › pirate-ship-1296-1000088099 › customer-reviews

Pirate Ship | BBB Reviews | Better Business Bureau

Pirate tried to help but even though their language was kind and apologetic, it basically boiled down to the fact I had to deal with Insurance Shield and Pirate could not help. So I was out on those items so I no longer ship valuable packages through Pirate, rather I use REMOVEDdirectly or REMOVEDI'd say be very wary of using Insure Shield.

Call (844) 445-5854

Address 680 S Cache St Ste 100-9149, 83001-8694, Jackson

Spocket

spocket.co › home › blog › is pirate ship legit

Is Pirate Ship Legit? Honest Review & Shipping Savings Guide

April 20, 2026 - Is Pirate Ship legit? Get a full review with honest user experiences, pros and cons, and practical tips to save money on your shipping and avoid costly mistakes.

Software Advice

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Pirate Ship Reviews

"Pirate ship is great for a small business, but it does not provide the tools for e-commerce and major Batch/Bulk shipping."

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reddit.com › r/isitbullshit › isitbullshit: random package from pirateship.com

r/IsItBullshit on Reddit: IsItBullshit: Random package from pirateship.com

August 3, 2024 -

As far as I can remember I haven't ordered anything online in a while, and I have no clue what this could be nor have I ever heard of pirateship. Could someone give some insight on whether or not this could be a scam?? I'm so lost