Hi all,
Would those of you who have used Pirate Ship's Simple Export Rate please share your opinions on it? I've read some of their articles on it in their Support pages, and it seems to be a service that is similar eBay's GSP program, but with some key differences.
Pirate Ship uses Asendia to accept packages, relabel them, and send them on to other countries. From what I can tell, Asendia only relabels them and does not repackage them like eBay does with GSP. A seller also needs to input the info needed by customs and purchase insurance separately. They use Shipsurance for the latter.
It seems great and convenient, but I'd like to get opinions on it from any of you who have used it. So, what have your experiences been with using this service from Pirate Ship and Asendia?
Does anyone have ever sent package via Simple export rate? I have a few questions.
Usually, How long does it takes? I live in Taiwan is it normal that tracking status doesn’t update over weekends? Mine didn’t got any update since 7th March Is it a discounted first class international package which is provided by USPS?
Thank you
Videos
I recently found out about this and have a few questions if anyone can share.
Does it matter if the tracking doesn’t update UNTIL it reaches the Asendia facility? The AHOY tracking number doesn’t update. I know that I can provide buyers with the domestic tracking going to Asendia but for Etsy purposes, if the tracking doesn’t update for 5 days …
Which leads to ny second question, if the tracking doesn’t update until the facility does it still qualify under Etsy’s seller shipping protection?
And does it penalize sellers for “late” shipment or anything of that nature if the item is shipped but tracking doesnt update for a few days later?
Anyways, it seems like a GREAT program as I can ship internationally and charge my buyers a smaller shipping fee saving 5-10 but making sure that it can qualify!
I've been having issues with my USPS First Class International Packages being lost by the local postal service in foreign countries.
Someone recommended Pirate Ship's Simple Export to me as a way of providing affordable international shipping, but I see that it is just a discounted USPS First Class International Shipping Label.
Is this in any way more reliable than what I've been doing? I saw some mention about Pirate Ship using distribution hubs in other countries, but I'm not sure I understand. Does Pirate Ship help to ensure packages actually reaches its final destination in any way? Or are they simply selling me a cheaper version of the same shipping label that will produce the same results?
Hi all! This is kind of a weird question so excuse me for being dumb... 😅
I am in the U.S. and bought my first shipping label with Pirate Ship's Simple Export Rate. I had a Canadian buyer buy a $3.59 sticker sheet (one only lol), and for some "fortunate" reason was willing to pay the +$14.96 shipping cost, bringing the total to $18.01 - for one sticker sheet lol...
So with Pirate Ship's Simple Export Rate, I bought the shipping label for $9.49 only instead of the $14.96. What happens to that remaining amount ($18.01 - $9.49 = $8.52)? Did I make extra money, or does it refund the buyer?
Thank you!
Updated: Thanks all for your responses! To justify my buyer's spending, I threw in more freebie stickers for her. Thank you!
Just received this email:
https://support.pirateship.com/en/articles/4774250-simple-export-rate-changes-in-2021
Looks like the biggest change for me is that international shipments (except Canada) now go to a central US location before being relabeled and shipped to its destination, similar to GSP.
What the announcement didn't mention is how this affects eBay. Presumably PS will upload the initial domestic tracking number, but what about the subsequent one? Or will it just be a single tracking number? They mentioned their numbers start with AHOY which I imagine isn't eBay compatible.
Update: Asendia USA tracking numbers starting with AHOY work correctly with eBay, though they had an issue earlier about items showing "delivered" when they made it to the US sorting center.
I am not sure how I feel about this. This week, Pirate Ship switched to using Asendia sorting centers for non-Canada international shipments.
I switched to Pirate Ship BECAUSE etsy was forcing the use of sorting centers while still charging us USPS Retail prices, and I spent days talking to support to resolve glitches. It was not a great experience.
The support page says they are passing on the savings to us, about $0.50 cheaper. Pirate ship has a new support article saying don't worry etsy users, but... I only found out about this after purchasing an international label and being surprised by what printed.
References:
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https://imgur.com/E00apCB
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https://support.pirateship.com/en/articles/4774250-simple-export-rate-changes-in-2021
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https://community.etsy.com/t5/All-About-Shipping/Not-Happy-With-New-Global-Postal-Shipping-Labels/td-p/129093041
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https://www.trustpilot.com/review/asendia.com
Current Prices vs Old Prices
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https://support.pirateship.com/en/articles/3649224-simple-export-rate
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https://web.archive.org/web/20201026221008/https://support.pirateship.com/en/articles/3649224-simple-export-rate
I saw this today too while printing orders and I'm so bummed! The garbage Global Postal shipping is why I switched to Pirate Ship in the first place :-\ My packages kept getting stuck in Elk Grove for weeks and weeks and then suddenly would show up at the customers door with no tracking update which left me high and dry. UGH.
Reading the article is a little reassuring, hopefully it holds up haha. Here's a chunk:
When Etsy introduced Asendia as a shipping option on their platform last year, it's fair to say that things didn't go very smoothly. Here's why it'll be different on Pirate Ship:
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You can still buy USPS First Class Package International, if you want to. We're not removing or replacing that option... just pick it from the Service dropdown when you're creating your label, if you really want to pay more for less 😉
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We're offering Asendia's Fully Tracked option, to ensure you get tracking updates every step of the way for the supermajority of your shipments.
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We've worked with Asendia to iron out a bunch of kinks in their tracking system.
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Etsy got really unlucky with timing because they launched their service at the beginning of the global pandemic, which disrupted every international carrier equally (including USPS) and made Asendia look really bad 🤦♂️ While the pandemic definitely continues to delay shipments for every carrier, it's gotten a lot better.
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Finally and most importantly, if something ever does go wrong with one of your shipments, our customer support team will always be here to help 👍
I am similarly extremely disappointed in this decision and would like to avoid third party companies as much as possible. Are you aware of any other programs that are similar to PirateShip's old simple export rate? I would like to switch away from PirateShip for international orders other than Canada if it is possible to get a similar rate elsewhere.
Anyone use Simple Export Rate? I want to ship a $50 gift to a friend overseas. There's a $13 difference cost from shipping it as a First Class Package International (Gift) vs Simple Export Rate (Merchandise). Could I ship the gift with the Simple Export Rate? Would they have to pay taxes and other import fees if I ship this way?
I just recently enabled this on pirate ship because I am now losing money on my international labels with Etsy. I don't know what is going on but the price customers are being charged is not what the labels cost, especially factoring in the Etsy seller fees. What are people's experiences? I will mostly be using this for Canada orders but I do get EU and Australia orders occasionally. I just purchased a label going to Canada but it is worth more than $40 CAD ($62 CAD exactly). Will I be charged the brokerage fee or does that go to the customer? Am I better off just buying the expensive label and taking the loss? I also noticed pirate ship says customs charges will appear as carrier adjustments so would I have to pay that too? Etsy never charges the Canada buyers taxes so I've always assumed they paid that when they received the package. I am really confused by all of this and wondering if anyone has any insight or advice!
I wanted to note that I read elsewhere before buying that the label would print as a USPS international label but it didn't. The tracking starts with ahoy and is through ascendia.
I just found out about the Simple Export Rate for internationally shipping on Pirate Ship and chatted with them to have it enabled. I was surprised how much less it costs than USPS International. Notably, they are still shipping to Australia and New Zealand where I was limited to UPS for $50+.
Have you used this rate? What was your experience?
I used it for the first time today and saved almost $30. I feel like I’ve been robbing all my past international customers now haha. Y’all told me it was cheap but I didn’t realize it was this cheap! I’m curious why and how the rates are this low 🤔
I sent a package to Canada from the us in early March. Customer says it’s still not there. Tracking says it was “handed the last mile” on the 8th of March. Pirate ship says that means the local carrier got the package. Unless the customer can find the package I’m going to suggest they open an Etsy case to get refunded and then just order again. But does the weird tracking number for simple export rate count as “tracking” as far as Etsy is concerned? I want this to be covered under the sellers protection. Thanks!
I've never used any third party shipping label service before. I've always gotten them from eBay or similar websites. Is there anything I should know before using Pirate Ship? The two packages I have to ship are small (less than 1 pound and going in a box/bubble mailer) and they're both staying in the US. I'm worried I'll buy the incorrect label and obviously want to prevent that from happening.
Thanks in advance.
I am planning to offer pirateship's simple export rates for international orders but I was wondering how to handle the tracking number. I doubt ebay accepts the AHOYXXXX number since they couldn't confirm it was delivered via tracking apis.
For others that have used this service, what tracking number do you put into ebay?
As some may be aware, Etsy has recently sent out warning messages to sellers that mark as shipped but the item hasn’t received a carrier scan.
I received one of those messages and sadly its due to the above.
Simple Export Rate is no longer tracking the USPS scans and only when it is dispatched internationally by Asendia.
This can result in a 10 day delay from being shipped to seeing an official scan via the AHOY tracking number. (The USPS number if typed in can be viewed)
I have also had confused customers also regarding this. Which I have to show them the USPS trackinf which js showing the in transit.