I ordered a package on amazon and its going through this company called pitney bowes, anyone heard of them? I googled them quickly and it only has 1 star reviews, really hope i can get my package. My tracking says its late, which it is, any help people can give?

I cringe everytime someone ships with that scammy company because it's a 50/50 chance I'll actually get it. Tracking these numbers hardly work (only work on Etsy most of the time), plus PB lets packages sit in their "facilities" for days (sometimes for weeks) on end before sending it along. And in one case (package bought from elsewhere) send it to the WRONG destination hub (i.e. Atlanta, where there's a MAJOR problem going on with mail delivery right now) where it's just sitting for who the hell knows how long. PB customer service is the absolute worst & no help at all since they refuse to admit to their f-ups and tell you to contact the shipper or USPS. These games with packages have caused many sellers to lose money due to customers like myself demanding refunds because of slow or lost deliveries.

I know PB are the cheapest for sellers to ship, but they'd do better profit wise if they'd just use USPS instead. In fact, Etsy needs to stop allowing shipping with this company altogether.

I have a box coming to me soon and the tracking for it is from "pitney bowes," a logistics/ shipping tracking company I've never heard of. Has anyone had any experience with this company because I read some reviews on Google and its left me wondering if I will receive anything at all 😅

Has anyone here ever had an package go through a Pitney Bowes (logistics/shipping service) location?

I ordered a package that I needed by the 24th (this would be after the 5-10 business day window) that has seemingly been trapped at the Pitney Bowes location in Canal Winchester for about 5 days now. Seems like they’re supposed to transfer it to the USPS but that hasn’t happened yet.

Honestly I have no idea what to do at this point, I’ve called every number I can possibly find and keep getting redirected to what I think is an international call center. No responses to any emails or anything. Not sure if anyone else has dealt with them before and has recommendations on what to do. Thanks

I sold stickers for several years until around 2022, and did well pre-star seller era. I shipped with stamps, a hundred or more orders a month and had maybe ONE envelope get lost or be late per month. After Etsy starting forcing tracking, I switched to the first class tracking option and it became a nightmare. I was getting 4-5 customers a week asking where there orders were. An envelope would sometimes be scanned delivered a dozen ???? times in the tracking details, not be delivered, and they would actually get it 2-3 days later, after messaging me combative and hateful of course.

I was getting terrible reviews over it at no fault of my own. It got exhausting at the same time I had a big life change so I just took the listings down and switched to all digital. I’d love to start again if it could be different but after the drop in views and revenue I saw in my digital items recently the month I had a 94% message response rate and lost star seller (and immediate skyrocketing once I got it back) I know I can’t succeed without it.

Does fake tracking work? Has Pitney Bowes gotten better?! I literally just want to use ****ing stamps.

Anyone else having a bad time with this shoppi g company? My bag has been "sending info" to USPS since the 9th... My GBP has my addons, too! I hope I get it soon, I'm so sad!

So I bought something from Amazon in the states. They shipped it via pitney bowes. I only have that tracking number, it says it in Toronto "Cleared customs process."

Anyone know if I will receive further tracking from pitney bowes? Or will they email me with a Canada Post number?

When an item is shipped PITNEY BOWES. It gets to the USA, then takes weeks to get to destination. For me. It arrives in N.J. then it is shipped to Atlanta, then Jacksonville Fl. which is very close to me, then it goes to Orlando Fl. then back to Jacksonville, Fl. then to my local post office then to me.

Hi, I sell the majority of my stickers with USPS First Class Mail/Pitney Bowes through Etsy and although it sends my customers a tracking number, they almost never get updated with tracking. To make matters worse, most orders are showing up many days late despite the fact that I always ship on time. But customers don’t believe me because, there is no accurate tracking. Is anyone else experiencing this and how can I fix it? I’d like to keep shipping costs low but this is crazy.

I ordered some clothing from hot topic, so from America to an American address. It arrived at my local post office recently and the expected delivery date is now delayed by a few days, this is near to the July 4th holiday.

The only issue I had was the day it was expected to be delivered I had no updates from usps or from PB on the tracking on the 9th until late in the day saying it was delayed. It had left a location in my state just a few hours from my local area on the 8th at around 10pm.

It is now the 11th. The usps tracking says it just recently was received today at the local post office and the PB Tracking page has not updated as of yet.

I expect to get my package not too far off from the original expected date PB gave, but their tracking system does seem to be lacking in some areas. Specifically the amount of details and the speed/amount of updates.

This is definitely one of the better experiences posted here. Hopefully this is a sign they are improving, but the other experiences posted here, and in other areas online, give me zero confidence in using their service again.

Good luck to all on your shipments and I hope this review can help these guys improve.

I purchased shoes from the UK to the US through eBay gsp.

I looked up the tracking in the app and it said that the delivery was completed through pitney bowes, but it didn't arrive to me.

When I googled it, pitney bowes is a partner of usps, is this coming to me through usps?

When I looked up the tracking number of Pitney Bowes to usps, only the label was created, and it only says tracking that was not sent.

So, I asked eBay that I didn't receive the item, but I still haven't received a response. Has anyone had a similar experience with me?

They have been calling and emailing me a ton for onboarding training and calls near me of 24/7 calls on register repairs…. Short calls I assume but all hours?

The time it took to get through Chinese customs, to USA, through US customs, through LA, CA to Greenwood, IN was much faster than it’s been to get Pitney Bowes to deliver it from Greenwood, IN to Nebraska.

Like holy crap, how can a company be so shitty?

I had an order Feb 19 and shipped it Feb 20. It is now March 5. The customer has messaged me to let me know they still haven’t received their items. When I looked on Pitney Bowes it is in their system, but hasn’t been updated since initially scanning into my local distribution center. The customer is asking me to resend the package (and to send it via UPS, which I don’t normally offer), but I feel like it’s too soon to write the package off as missing. Furthermore, I’m hesitant to resend the order because I’m not totally convinced enough time has passed to warrant me replacing the items.

How long should I give the Pitney Bowes tracking system before considering other options? Can I open a case with Pitney Bowes to get them to look into an updated location for the package? Thoughts or advice very welcome. Thanks!

Update: so to those wondering. It was delivered to USPS then USPS delivered it to me.

Sorry, this is gonna be long and perhaps is coming out as jumbled, if so I'm sorry. Please don't hesitate to ask questions for clarity.

So, I've been waiting for a package coming from Tennessee (I'm in Cali) that I ordered through Mercari. It was mailed on the 11th. I've waited for updates and been checking the USPS website and it never updated. This is because Mercari said it trackable via USPS, I didn't realize this is inaccurate until my multi-courier tracking app notified me that it has been delivered and I'm like "huh?" This is when I saw that it was in fact through PB not USPS and that I should've been tracking via Pitney Bowes' site.

Mercari needs to be more clear about this.

Like I said, I've been using this tracking app and yesterday it showed that it was in West Sacramento (the main mail hub for Sacramento) and USPS's Informed Delivery showed that I have it coming today. I saw the actual envelope. The status has been "out for delivery" since 2am this morning.Well, I just got an alert from my tracking app stating it was delivered but the mail hasn't even been dropped off yet.

This isn't the first time this has happened either, I had a package from eBay showing that it was delivered "on the porch" and I couldn't find it anywhere, I reached out to the seller and he immediately refunded me and the following day, it shows up in my mailbox (yes I reached back out to him and paid him back). This was not a Pitney Bowes package though, it was delivered via DHL then handed off to the USPS to be delivered to my house.

So I'm confused. Does Pitney Bowes consider it delivered once the USPS has the package?