I've got a Plantronics Blackwire 5220 headset over here that I've owned for a few years now. I really like it except for one ongoing issue. If I use it on my Windows 10 gaming laptop for playing any video games (like, say, Battlefield 2042), it'll randomly cut out and the audio switches to coming out of my laptop's speaker. Then, after maybe 15-20 seconds, it switches back to the headset again.

It seems like an issue where the driver can't keep up with all the audio or something, because it only drops out like this after I've already been playing a game for a little while and seems like it happens when a lot of action is happening in the game.

I've upgraded the Poly Lens software to the most recent version and flashed the headset's firmware to the latest it offered for it. But the issue still continues.

Hello Poly People.

I was using a wired headset (blackwire 3210 series) for VOIP phone calls successfully then suddenly, the audio of the calls now come through the laptop's crappy speaker and not the headset. All media (music, youtube...) still comes through headset. Caller hears me fine thru headset mic. How can I get the call sound back to ear piece?

I have tried different USB ports. Tried downloading all the things (Plantronics hub... poly lens desktop) to check for firmware updates. I have messed with all sound settings so many times. Any ideas? Thanks.