Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you facing issues with sound outputs from new headset

In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the make and model of your PC?
• Is the headphone connected through USB cable or via Bluetooth?
• Is it happening while playing any music saved locally on PC, playing online videos or during online meetings?

Meanwhile, I would suggest you to follow the steps mentioned below and check if the issue persists:

Method 1: Run audio troubleshooter

1. Click on Start Menu.
2. Type Troubleshooting on search box and click on Troubleshooting.
3. Then click on View All on the left panel of the Screen.
4. Click on Playing Audio and Recording Audio at a time.
5. Click on Next and follow the prompts to run the troubleshooter.

Method 2: Reset defaults

1. On the taskbar, right click on Speaker Icon and select Open sound settings
2. At the bottom, click on App volume and device preferences
3. Adjust the volume for specific apps or click on Reset to Reset to the Microsoft recommended defaults

For additional information, please refer to the link given below:

Fix sound problems in Windows 10 (microsoft.com)            

Let us know how it goes.

Vineet Kumar Microsoft Community – Moderator

Hello Berndnow,

I am Jaspreet Singh.

Mic boost option will not be available for usb headsets as this is handled by the device own control software.

Plantronics offers the compatible software here : https://www.poly.com/us/en/support/downloads-apps

Check if your headset is customizable via these softwares.

Disclaimer: this is a non Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (potentially unwanted products). Thoroughly research any product advertised on the site before you decide to download and install it