Go to your Device Manager > sound and video game controllers > check to see if you have a setting called "intel smart sound digital microphones" and if so disable this feature. Restart your computer and see if it works after. Answer from HeadsetAdvisor on reddit.com
Poly
docs.poly.com › bundle › blackwire-3300-ug › page › troubleshooting-container.html
Blackwire 3300 Series Corded USB Headset User Guide
February 18, 2025 - Skip to main contentSkip to search · Powered by Zoomin Software. For more details please contactZoomin · ©2025 HP Development Company, L.P · Privacy · Accessibility · Terms · Trademarks
Reddit
reddit.com › r/techsupport › plantronics usb headset having issues on win 11
r/techsupport on Reddit: Plantronics USB Headset Having Issues on Win 11
October 24, 2023 -
So I've got a Dell Precision 5570 laptop, and a Plantronics Savi 8210 headset (connected via USB, not BT). This used to work fantastically well, but recently I was "upgraded" to Windows 11 by our IT department (I'm in IT too, but I'm a network guy). Sadly they don't have any idea what's causing my issues, so I'm hoping that maybe someone here has an idea.
I've got two issues happening now. First of all, when I'm using my headset in Teams, and any other sound plays (like a new mail notification, for instance), the headset audio will cut completely out for a couple of seconds. This happens even when the headset is not configured as the default sound device - my dock's line out is. I'm not sure why playing a sound on a completely different device should cause my headset to cut out, but it has been ever since the upgrade.
The other issue is that the headset will sometimes just quit working. It still shows up, but Teams, WebEx, Zoom - none of them are able to hear any audio from the mic, and any sound output to the thing doesn't play. (Teams says "We can't connect to your audio device. Restart your computer and join again.") This will frequently happen in the middle of a call. Sometimes if I fiddle with the default sound device in Windows, it'll start working again, and other times I have to reboot.
I've read about other folks having the second issue with Windows 11, but unfortunately I haven't found any solutions. Anyone have any idea? This is driving me nuts, and making WfH nearly impossible. Thanks!
Top answer 1 of 2
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Making changes to your system BIOS settings or disk setup can cause you to lose data. Always test your data backups before making changes to your PC. For more information please see our FAQ thread: https://www.reddit.com/r/techsupport/comments/q2rns5/windows_11_faq_read_this_first/ I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
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Go to your Device Manager > sound and video game controllers > check to see if you have a setting called "intel smart sound digital microphones" and if so disable this feature. Restart your computer and see if it works after.
Headset Mic not working
I have a Plantronics 788. The audio works fine, but the microphone doesn't work. What's wrong? More on forums.tomsguide.com
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July 1, 2016Headset not working for Google Meets (mic and speaker) - Google Meet Community
Skip to main content · Google Meet Help · Sign in · Google Help · Help Center · Get started with Google Meet · Start or join a video meeting · Gemini in Meet · During the meeting · After the meeting More on support.google.com
My microphone on my headset isnt working Windows 10
recently bought a new headset (Plantronics rig 300hx). I play on my laptop that is connected to my monitor. the sound is coming from my headset but my microphone is not working. my laptop is using my default laptop microphone. I have tried to change it in recording tab but my microphone is ... More on learn.microsoft.com
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September 8, 2019USB not working with plantronics mic - Apple Community
Hi, I just bought a new Macbookpro OX 10.4.10 and have discovered that my Plantronics mic (mic with headset) doesn't work in either USB port. In the pref/audio/input, Plantronics appears as normal and is selected and the headphones works normal but not the mic. More on discussions.apple.com
Videos
03:21
Why Did My Plantronics RIG 800 LX Mic Suddenly Stop Working? - YouTube
08:55
Why Is My Headset Mic Not Working? - YouTube
05:05
Plantronics USB Headset Not Working Properly - YouTube
05:16
Plantronics Hub Did Not Fix My Issue - YouTube
03:36
How to turn on mic for Plantronics Legend headset on Windows 10 ...
07:13
Follow up to the Plantronics Headset problems - YouTube
VoIP Insider
voipsupply.com › home › how do i troubleshoot poly headset audio issues on my computer?
How do I troubleshoot Poly headset audio issues on my computer? - VoIP Insider
April 14, 2020 - Make sure your computer is not muted. You will also want to check to make sure your headset is not muted: Scroll down, you will see an option to test your microphone. Make sure your volume is not too low.
Business Telecom Products
btpi.com › home › kb articles › poly wireless headset – microphone not working
Poly Wireless Headset - Microphone Not Working - Business Telecom Products
January 17, 2025 - – Ensure that your selected device in the Input settings is set as your default headset. – If the input device is disabled, go to “Manage Sound Devices,” click on the microphone, and select “Enable.”
HP Support
h30434.www3.hp.com › t5 › Bluetooth-Headsets-Earbuds › Mic-suddenly-no-longer-works-BT600-Voyager-UC › td-p › 8986004
Mic suddenly no longer works - BT600 Voyager UC - HP Support Community - 8986004
March 6, 2024 - I am having the same issue as here: https://h30434.www3.hp.com/t5/Bluetooth-Headsets-Earbuds/voyager-microphone-not-recognized-anymore/m-p/8983536#M1630. I have updated the firmware via the Poly Lens application. This headset has worked perfectly 2 weeks ago. I can see that NO Microphone drivers ...
JustAnswer
justanswer.com › computer › 1ur99-plantronics-headset-microphone-usb-connection.html
I have a plantronics headset and microphone with a usb connection unit. The mike works fine but I get no audio from the
February 27, 2009 - ... No audio output from the USB unit and microphone working but no sound heard through headset. If your Plantronics headset mic works but no audio comes from the USB unit, check the audio output settings on your device.
Headset Advisor
headsetadvisor.com › blogs › headset › plantronics-usb-headset-not-working-properly
How To Fix Plantronics USB Headset Not Working Properly
April 17, 2021 - Tags: Headset quit working, Plantronics headset troubleshooting, Plantronics hub, Plantronics troubleshooting, Plantronics usb headset not working properly, Plantronics usb headset troubleshooting, Poly hub, Usb headset hacks, Usb headset not working, Usb static ... That was me, in your “before” photo – ready to throw away my headset. I downloaded the software as suggested, and it went through a guided firmware upgrade. I am now able to use my headset and microphone for Zoom meetings.
Blackmagic Design
forum.blackmagicdesign.com › viewtopic.php
Blackmagic Forum • View topic - Audio and Mic do not work on Plantronics USB Headset
September 20, 2022 - I have a Plantronics - Blackwire 3210 USB Single Ear Headset which I've been trying to use in Davinci Resolve. I can't get audio output or input to work. The headset works in other applications without trouble. I've also successfully used other USB headsets with Davinci Resolve.
Dell
dell.com › home › support home › product support › support library › audio, speakers, and microphone › microphone not working: laptop, headset, and wireless mic issues
Microphone Not Working: Laptop, Headset, and Wireless Mic Issues | Dell US
November 20, 2024 - For Bluetooth microphones or headsets, try to unpair and repair the Bluetooth device.
Howtomanagedevices
howtomanagedevices.com › home › windows 10 › troubleshooting plantronics voyager 4220 series – bt600
Plantronics Voyager 4220 Issue - Troubleshoot - Windows 10
January 12, 2019 - No I don’t think it would be a driver issue as per Plantronics, there is NO driver required for Plantronics Voyager 4220 Series + BT600 headphone and mic. The drivers are already there in Windows 10 as out of box. How to fix Plantronics Voyager 4220 Series + BT600 connectivity issues? You need to make sure Plantronics Voyager 4220 headphone + mic is paired with BT600 device before you connect to WIndows 10 device.
Top answer 1 of 15
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Super easy fix - put a piece of tape over the two holes next to the call button. I assume the noise canceling is wonky...
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Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting...). · Picking it back today, I decided I wanted to know the reason and I found it and a solution. · Simply download the Plantronics hub (application) on your device. Scroll to the settings and turn off the ‘headset sensors’ and ‘HD voice’. The turn off the headset for about 5 - 10 secs and turn back on. Your device should work just fine. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/...
Tom's Guide
forums.tomsguide.com › home › electronics & wearables › audio
Headset Mic not working | Tom's Guide Forum
July 1, 2016 - It's a new headset, fresh out of the box. It never worked to begin with. What drivers are there to reinstall/update? And yes, I've restarted the computer. ... Right click your volume on your taskbar and click recording devices. A window will pop up, look for your headphones and set them as default. I have already done that. ... http://www.plantronics.com/us/product/gc780-surround-sound-windows drivers can be found here on there web site.
Google Support
support.google.com › meet › thread › 164179792 › headset-not-working-for-google-meets-mic-and-speaker
Headset not working for Google Meets (mic and speaker) - Google Meet Community
May 19, 2022 - Skip to main content · Google Meet Help · Sign in · Google Help · Help Center · Get started with Google Meet · Start or join a video meeting · Gemini in Meet · During the meeting · After the meeting
Jabra
jabra.com › home › unternehmenslösungen › headsets für büros
Office Headsets – Wireless Bluetooth Headsets & Headphones with Mic
Our headsets and speakerphones work out of the box with over 10,000 traditional desk phones. They are future-proof and compatible with all softphone and web clients, from Microsoft Teams to Mitel.
Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 3216242 › my-microphone-on-my-headset-isnt-working-windows-1
My microphone on my headset isnt working Windows 10 - Microsoft Q&A
September 8, 2019 - recently bought a new headset (Plantronics rig 300hx). I play on my laptop that is connected to my monitor. the sound is coming from my headset but my microphone is not working. my laptop is using my default laptop microphone. I have tried to change it …
Business Telecom Products
btpi.com › home › kb articles › blackwire 3210 microphone not working
Blackwire 3210 Microphone Not Working - Business Telecom Products
January 17, 2025 - Verify if the Plantronics Hub or Poly Lens application is installed on your PC or laptop. If it is, open the app and check for any available firmware updates for your headset.
Apple Community
discussions.apple.com › thread › 1106330
USB not working with plantronics mic - Apple Community
August 30, 2007 - Hi, I just bought a new Macbookpro OX 10.4.10 and have discovered that my Plantronics mic (mic with headset) doesn't work in either USB port. In the pref/audio/input, Plantronics appears as normal and is selected and the headphones works normal but not the mic.
Driver Easy
drivereasy.com › home › knowledge base › sound issues › [fixed] headset mic not working
[FIXED] Headset Mic Not Working - Driver Easy
May 15, 2025 - Because many headsets use a 4-pin or TRRS plug. This refers to the pin out on the 3.5mm connector, which carries the right audio, left audio, ground, and microphone. You’ll need a 4-pin or TRRS jack that is commonly used on smartphones to plug into.
Microsoft Answers
answers.microsoft.com › en-us › windows › forum › all › plantronics-wireless-headset-mic-not-working-on › 3be22b56-2b30-4a4d-bae0-2377f12be569
Plantronics wireless headset - mic not working on Windows ...
Sometimes it helps to unpair or disconnect all other Bluetooth devices from the PC in Bluetooth settings, then try again to connect the headset. If this was caused by Windows Update(s) then you can check which were installed at Settings>Update ...
Debian User Forums
forums.debian.net › viewtopic.php
Headset Microphone Not Detected (SOLVED)
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