If you’ve downloaded the game from the PS Store, you are no longer entitled to a refund (unless there is a major issue with the game and the devs have acknowledged it). In very rare occasions PS Support might grant you one refund, but that it if you are very lucky. Answer from Wilde_SIE on reddit.com
PlayStation
playstation.com › en-us › support › store › ps-store-refund-request
How to request a refund for a purchase on PlayStation Store
All criteria in the checklist below must be satisfied to be eligible for a refund unless the content is faulty. *When you purchase in-game consumables outside of gameplay, they are delivered to you when you next launch the game. If you purchase in-game consumables during gameplay, they are delivered to you immediately. ... A subscription includes any purchase of a service with recurring fees from PlayStation Store, such as PlayStation®Plus.
Reddit
reddit.com › r/playstation › refund policy on online purchases???
r/playstation on Reddit: Refund policy on online purchases???
June 29, 2023 -
I bought the Harvest Moon: A Wonderful Life port for $8 yesterday and played it for around 30 minutes. It was super buggy and just not enjoyable to play because of some game breaking issues. I called to get a refund on the game, but was told “because I downloaded the game, I’m not allowed a refund.” I’ve never returned something on PS before but have on steam and other platforms and all of them have a time limit or play limit for returns. Is Sony’s seriously that, if you download the game, even if you only play it for 5 minutes and realize it’s not what you expected, there’s no refund?
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If you’ve downloaded the game from the PS Store, you are no longer entitled to a refund (unless there is a major issue with the game and the devs have acknowledged it). In very rare occasions PS Support might grant you one refund, but that it if you are very lucky.
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yeah, Sony is a greed ball now. I refuse to give them anymore cash. I'm on PC now, I play a little of my favorite solo games on PS5 and a few multiplayer games that do not require PS+. They don't care about me, I am not a dumb kid with momies credit card.
Videos
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How to Get a Refund on a Game on PlayStation CONSOLE (PS5/PS4 ...
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PS Store Game Refunds Finally Made Easier by Sony - How To Refund ...
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How to Get a Refund on a Game on PlayStation Website & PS App Mobile ...
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How to Request a Refund for GAMES or DLC on PS5 Store Purchases ...
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How To Get A Full Refund On PS4 & PS5 Games In 2025 - YouTube
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How to REFUND ANY GAME on PS5/PS4! - YouTube
I’d like to discuss the PlayStation Store’s not great refund policy
Click to shrink... Digital does offer you that everywhere else, that's the whole point. You'd know if you'd used any ecosystem besides the playstation one. ... I don't think you should be entitled to a refund after playing a game for 3 hours. All consoles have the same refund policy. More on resetera.com
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Sony needs a much better refund policy
EDIT: Since we're talking about this, let me add this. It's not the 90s anymore. Digital distribution has taken up speed and Sony's the leading console manufacturer in the industry.
At what point do they look at their entire system and start adopting stuff other platform have had for years? Digital gifting is still not available on PSN.
They made a decent attempt at their new 6 hour demo but that has a long way to go. Have it start when you actually start the game, not when you hit download and waste 5 hours downloading the thing.
Just adopt the Steam policy. Simple and easy. Have a time period in which you can get a refund, no questions asked. Avoids mistakes and crap games.
But you hold responsibility as well. You bought a game without doing research on it.
Don't get me wrong, I'd love it if Sony had a better policy but you have to take responsibility for your purchases as well. Broken games is one but not doing your due diligence is another.
More on reddit.com 56
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January 24, 2019Refund policy on online purchases???
If you’ve downloaded the game from the PS Store, you are no longer entitled to a refund (unless there is a major issue with the game and the devs have acknowledged it). In very rare occasions PS Support might grant you one refund, but that it if you are very lucky. More on reddit.com
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June 29, 2023Has anyone ever gotten a PS store refund?
I did but Sony only accepted the refund because I didn’t download the game yet. More on reddit.com
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August 27, 2023PlayStation
direct.playstation.com › en-us › returns-refund-policy
PlayStation Direct Returns & Refund Policy | PlayStation®
PlayStation Direct does not take title to returned items until they are accepted at our returns fulfillment center, and the risk of loss remains with you until the returned item(s) are delivered to us at that location. ... Returns Requirements: In order to qualify for a refund, you must return the item within the applicable return policy period using the prepaid shipping label we provide to you, include the packing list or original purchase receipt, and identify the reason for the return.
PlayStation
direct.playstation.com › home › cancellations, returns & refunds
Cancellation, Returns & Refunds
Items may be eligible for return within 30 days of shipping. Please see Returns and Refund Policy for more details.
Facebook
facebook.com › groups › playstaion5 › posts › 1517272662269112
How does Playstation's refund policy work?
We cannot provide a description for this page right now
All Out Gaming
allout-gaming.com › news › fm26-refunds--how-football-1486139
FM26 refunds — How to get Football Manager refund on Steam, PlayStation and Xbox | All Out Gaming
November 5, 2025 - To request a refund, please contact PlayStation Support.
GamesRadar+
gamesradar.com › games › playstation-refunds-are-now-a-bit-easier-than-before-but-sony-still-wont-match-the-steam-refund-policy-that-should-be-the-minimum-for-digital-game-purchases
PlayStation refunds are now a bit easier than before, but Sony still won't match the Steam refund policy that should be the minimum for digital game purchases | GamesRadar+
August 26, 2025 - PlayStation's support page on refunds confirms that you can now simply make a refund request through your account's transaction history page. Self-service refunds are a big step up from the manual refund requests you had to make before, but PlayStation's refund policy hasn't actually changed.
Quora
quora.com › Can-we-return-a-game-on-the-PS-Store-If-yes-what-would-I-get-back-from-it
Can we return a game on the PS Store? If yes, what would I get back from it? - Quora
Answer (1 of 4): For digital games, yes you can (think Cyberpunk 2077 and it’s horrendous launch). But there has to be pretty extreme circumstances for Sony to actually accept your refund application. As I said, think Cyberpunk 2077. That was a pretty extreme case of an incomplete game being ...
The Pretend Gamer
thepretendgamer.com › 2024 › 04 › 11 › playstation-needs-to-change-its-store-refund-policy
PlayStation Needs to Change its Store Refund Policy – The Pretend Gamer
April 11, 2024 - You see, Steam’s refund policy is that you cannot have played the game in question for more than two hours and it had to have been purchased within the past fourteen days (much like PlayStation’s policy). Doesn’t matter if you downloaded it or not, they only care if you played the game for no more than two hours.
Legal Hub
legal.epicgames.com › en-US › store › refund-policy
Epic Games Store Refund Policy - Epic Games
Welcome to the Epic Games Store Refund Policy. Find out what you can refund, when you can refund and how to begin the refund process.
Android Police
androidpolice.com › home › games › how to request playstation store refunds
How to request a PlayStation Store refund
April 18, 2024 - This guide explains the PlayStation Store's refund policy and rules and how to request a refund.
GameFAQs
gamefaqs.gamespot.com › playstation 5 › hardware › console
Whats up with PSN refund policy? - PlayStation 5
For PlayStation 5 on the PlayStation 5, a GameFAQs message board topic titled "Whats up with PSN refund policy?".
Pocket-lint
pocket-lint.com › home › games › video game buyer's guides › how i return ps5 games i don't want
What is PlayStation's games return policy?
September 28, 2024 - ... Unfortunately, Sony's return policy for downloads is extremely strict. With both full games and add-on content, you can (normally) only request a refund within 14 days of purchase, and then only if the content hasn't been downloaded or streamed.
Rectify Gaming
rectifygaming.com › home › playstation’s refund policy opens new avenues for users; still has its strict requirements
PlayStation's Refund Policy Opens New Avenues For Users; Still Has Its Strict Requirements | Rectify Gaming
August 26, 2025 - PlayStation ID changes are also included, but would require the purchase to be “faulty”. Also, the window of 30 – 60 days for return also remains. Do you think this is a big enough change for the PlayStation return policy?
ResetEra
resetera.com › discussion › gaming forum
I'd like to discuss the PlayStation Store's not great refund ...
April 15, 2020 - Sony's refund policy is the most anti-consumer that is allowed by law in whatever jurisdiction you are in. They don't even seem to be willing to create some form of standard refund policy to prevent legislation even more consumer friendly than they would like.