I bought the Harvest Moon: A Wonderful Life port for $8 yesterday and played it for around 30 minutes. It was super buggy and just not enjoyable to play because of some game breaking issues. I called to get a refund on the game, but was told “because I downloaded the game, I’m not allowed a refund.” I’ve never returned something on PS before but have on steam and other platforms and all of them have a time limit or play limit for returns. Is Sony’s seriously that, if you download the game, even if you only play it for 5 minutes and realize it’s not what you expected, there’s no refund?

Sitting here quite upset at my first chat with someone on the PS site. Yesterday I bought Minecraft for $19.99 for my daughter. Apparently Astro Bot was in the cart from eying it a while ago. It was purchased alongside Minecraft without me realizing initially. Thing is, I bought a physical copy of Astro Bot back in April. I realized the mistake last night, now 1 day later the chat rep told me to kick rocks because it's been opened, and cut off my chat when I requested to be taken to the next employee who could help me which was quite wild to me...anyway really feel like I'm getting taken for my $65 and would love advice for best next steps...they just sent an email so figured an unhappy response there was my next move...