I ordered a product from an online shop in Denmark two weeks ago. It was supposed to be delivered by PostNord. The day after ordering, it's in PostNord's possession. I can see via tracking that it arrived at the package center in my city. The problem is that it's been sitting there for two weeks now. In the meantime, I've ordered other things, also shipped with PostNord, and those arrived within 1-2 days.

I tried their website where they advertise that you can chat with their employees at a certain time, via their app. But when you get the app, you're just met with an AI bot that only answers generic questions. So it's a scam that you can chat with an employee. I've also been on hold on their hotline for over two hours, several times now, without getting through, and without knowing what place I have in the queue.

Does anyone have any advice on how to get help getting my package in a situation like this?

Does anyone know how I actually get in contact with Postnord? I have been trying for weeks.

A packet of 18 bottles of wine ordered for my wedding this Saturday 18th November has not been delivered.

On the app I can see it arrived in Køge on the 26th of October - since then nothing. It is impossible to contact Postnord for help or updates.

In the past 3 weeks I have:

-Used to chatbot on the postnord app but it is no help and nobody answers when I asked to speak to a customer representive

-I have sent 30 emails to postnord complaints & kunden service in the hope that the volume of emails relating to the 1 order will get a response

-I have called postnord on +45 70 70 70 30 several times. I was on hold for 1 hour twice and nobody answered - they also only open between 10-13 week days so I was on hold for 25% of their working day two days in a row.

-I called Postnord Sweden and got through to a support agent in less the 10 minutes. The Swede was nice but he could not help me as they are seperate organizations part of the same parent group and have no special way to contact postnord.

-My vendor says she only has the information I can see on the Postnord app and has no way of contacting them. She can give me a refund eventually when Postnord send her back the package but this is not a good outcome for me.

My danish family and colleagues also have no idea how I can contact post nord.

I'm really at the edge of a breakdown here - there is only 3 days left to the wedding and replacing this much wine will be really expensive.

Has anyone been able to contact postnord? Can anyone help me?

I'm pretty desperate at this stage

I needed to contact them about delivering my package 3 and a half hours away from my house, but every single form of contacting customer service has been cut off. Genuinely what the fuck do I do? How am I supposed to redirect my package to my house if I can’t even get through to customer service

edit: after calling postnord twice and using like 10€ and using their whatsapp service, i FINALLY got my pin code and package. god i really did not like the service though.

i know this is a stupid question but i have a point. (Edit: i did say it was very stupid, and i’m going to try to get an electronic finnish esim from airalo)

i am trying to call postnord because i need to get a pin code for a package (a whole story). but when i call from my iphone, it either just listed like this: “0600 96616” or (with +358) “(0) 600 96616”

i called postnord with my android flip phone but got disconnected 3 minutes into the call. also i only have limited credits on there and i don’t know how they will charge my sim card (it’s prepaid).

so that’s why i want to ask how finns call postnord if they have an iphone. (PLEASE NOTE: atm i have an american phone number.) like do you guys just use the other methods?

also i contacted postnord through facebook and whatsapp and i’m just waiting. and i know i may seem impatient but i just need the pincode for my parcel locker, and i’m leaving finland very soon (sadly).

so please answer if you know!!

also, if possible, there is a postnord office in helsinki. is it possible to go there and just talk to them? or is it a corporate office? i feel like i just need to talk to someone in person rather than through messenger.