What is PostNord?
PostNord is a multinational courier and delivery holding company, which is owned by two Scandinavian countries in Northern Europe. PostNord was born out of a merger between Posten AB, the name of the Swedish postal service, and the Danish national post, Post Danmark A/S. PostNord is now jointly owned by the Swedish and Danish governments, which own 60 per cent and 40 per cent respectively.
However, both of the postal services that merged had a long history prior to the merger, Posten AB was founded in 1636 for use by the royal family. However, more recently the company had begun to act as a government-owned limited partnership and served as the national mail service of Sweden before the merger.
Today, PostNord is a large multinational company that serves the Nordic region, and its operations aid logistics for individuals and businesses in the region. PostNord also has lots of other stakeholders due to being owned by its respective governments, such as the general public and the governments of both countries involved in overseeing its operation and making sure it is serving the general interests of its respective populations.
In this article, you will find all the information on how to use PostNord delivery services, how to track PostNord delivery services and other essential information regarding PostNord logistics solutions. To check out some of PostNord's competitors, you can find links to DHL, TNT and GEODIS here. However, please note that all of these postal operators and services can be tracked at any time using Ship24 universal tracking.
How do I track a package with PostNord?
Tracking a PostNord order is very simple. First, every single PostNord parcel will be labelled with a code, which is a PostNord tracking number. This code allows both PostNord and anyone else who needs information on the journey of the parcel, to track it.
The tracking code will not contain personal information, such as personal information about the sender and receiver, but it will help anyone who uses it for tracking find out the location of the parcel and the current status of the delivery through the PostNord website.
Depending on where you track your parcel, you may also be able to get information on the type of shipment, as well as its weight, size, estimated delivery time, and other information.
Although PostNord offers tracking through either its website or app, people wanting to track a PostNord parcel are advised to do so via a universal shipping platform, in order to know they will have the most up-to-date information on their parcel at any given time.
Ship24 means easy tracking, and no matter what kind of shipping option your parcel is travelling with or its dimensions, any registered PostNord parcel can be fully tracked through Ship24.
How fast is PostNord?
The delivery speed of PostNord typically depends on the geographical location of the destination. When it comes to domestic shipping, PostNord takes one to four days delivery depending on the service you have acquired. When it comes to international shipping, it could take two to four days for countries in Europe and four to seven days for the rest of the world.
Other factors may affect the delivery time. Factors such as climate change, global pandemic, blockage of roads, or a remote country could delay the delivery of the parcel.
I know everybody in Denmark hates PostNord and given that their customer service is useless I'm wondering how I should approach this situation.
I sent 2 packages to Canada from Copenhagen on December 1st. I purchased the tracking option so that I could be notified of their delivery status. One package arrived approximately 4 weeks later and the second has yet to arrive. They were sent to different addresses/recipients but in the same city.
I have not received ANY updates in their stupid 'Track & Trace' feature that I paid extra for. The only notification they gave me is that the packages left the country on December 3rd. I have been completely in the dark ever since and didn't even get notified that the first was delivered. It still says "Estimated delivery date is unknown" and the last update was that it left the country on the 3rd. I contacted customer service through their dumb app, and the representative was useless and told me what I already knew: that they didn't know where the package was. I tried inputting the tracking codes on Canada Post and it couldn't recognize either of the parcels, said there were no packages with those codes.
Obviously these were Christmas presents, and the recipient of the second undelivered gift flies across the country today (5 hour flight) because they live in a different city and Canada is a massive country. I sent it to their parents' because that's where they were spending Christmas and I thought "even during the holidays, 4.5 weeks certainly must enough time for a package to be delivered, especially when they told me at the shop it should arrive in 2." WELL, WELL, WELL. No Christmas gift for her.
So what do I do now? If one package arrived and the other didn't, should I assume it'll eventually get there? Or should I file a claim with Post Nord? If I file a claim, is there a risk they would stop the shipment entirely and send it back to me? They provide no information on what exactly the claims process entails, I am completely in the dark with respect to the status of my packages, and their customer service representatives are clearly useless in helping me deal with this issue. Any advice?
I was sent a package from PostNord on Thursday. That is, the seller dropped it off on Thursday.
Today, it still says that the last update is that it was dropped off at Extra XXX. Is it like that with PostNord, that they don't show step-by-step tracking once it's sent from the terminal, etc.?
Or is it actually still not sent from the store? It was dropped off Thursday evening…