Sorry to hear you are upset… but… The return policy clearly states you are responsible for shipping fees if you return bedding items. Note the mattress is a free return.

Just Consider how heavy those sheets are and the shipping fees the company has to eat because you changed your mind….I don’t know if you are aware but purple as a company is not currently profitable… as in they are underwater- the company loses millions despite actually selling products!! In other words they spend more than they make! Negative earnings. What I’m trying to say is they can’t afford to just keep eating losses. As a publicly traded company, their stock price is getting destroyed and in an area where any competitor could buy them out. They actually currently have an offer on the table where they might be taken private by a company that has acquired majority share ownership.

If you were the company paying for this situation you would probably not want to be out all this money for shipping either. They Actually accepted your return- but I get you are upset about them not taking it at a store- they really should

Edit: all that said - you should have either kept the purple set to try it at the least and/or returned whatever other set you picked up…( if that’s why all of a sudden you didn’t need a purple set)

I genuinely understand your frustration- Amazon has been a game changer for free shipping and return shipping. It’s spoiled us all! But remember Purple isn’t Amazon. They had to pay to send those sheets to you and now pay to return them- I get it, it sucks! I remember Newegg doing this to me on a mouse- so I decided to keep it and learned my lesson about brick and mortar and Amazon shopping.

But again I agree, the Purple store should have accepted it- but I’m guessing they may not have able to for some reason ( like computer not being able to process SKUs from other places outside of the store. )

Did you try asking for a manager? Their Customer support is usually great.

Right now we don't offer King size Harmony Pillows for sale (we're working on it and they should be released later this year). So it gets a bit tricky with having a sheet set that fits a King bed, while being able to offer our best pillows.