So it seems, Synapse 2 just cannot open in Windows 11. I've tried everything, reinstalling, changing DPI & compatibility settings. I can't get it to open the window and even login. It shows up in the task bar overflow and refuses to open. It's the only app i'm having trouble with so far, in Windows 11

To reiterate: I'm using Razer Synapse 2 for my legacy devices, Razer Anansi Keyboard and Naga 2014 mouse. After upgrading to Windows 11, I can't even get Synapse 2's window to open up and login. I've tried reinstalling and many compatibility modes. Am I shit out of luck?

UPDATE:

was about to reply to some of you with angry comments for spreading misinfo because i contacted Razer and they assured me they're not updating legacy software for Windows 11.

Then i tried it again, and again, and finally, i figured it out. This definitely didn't work on the early versions of Windows 11 but it appears to have changed. I reinstalled Synapse 2 legacy as someone in the comments did, but that wasn't enough. I'm on the latest version of W11.

I tinkered around and changed the High DPI scaling override-
located in the Compatibility Tab of RzSynapse.exe Properties.
Make sure the Override Box is checked,
click the dropdown menu and switch to "Application."
Mine was initially set to System Enhanced.

Yours may have worked without a flaw because it was already set to Application for DPI Override.

This was my initial theory to get it working again when first installing Windows 11 but no change of DPI worked then nor any compatibility setting. Things have finally changed!

Hope this helps anyone else struggling

I dont know what happened but within the last week razer synapse 2 wont open the app loads and logs me in then minimizes to the tray but when I try and click on it nothing happens. I’ve tried everything uninstalling and reinstalling and trying to change all kinds of settings and nothing works. I know rs2 still works because on my other pc on win10 it opens fine. Anyone else having problems?

Hiya,

first off: yes, I did contact Razer Support and it was infuirating and not helpful. They just said Synapse 2.0 & Win11 don't go together - despite the fact it's been working for years. Until a couple of weeks ago.

The issue is, I can open Synapse 2.0 and if I want search for updates, but I can no longer access the settings for my keyboard (Deathstalker). None of the function keys work anymore, no chroma fancyness, nothing. Opening Synapse as admin or compability mode don't work either.

Does anyone have the same problem and found a workaround? If it's broken forever, I'll live with it but I just wanted to check if there's a slither of hope xD

Thanks in advance!

TL;DR: If you're unable to reinstall Razer Synapse after an uninstall, try using Chocolatey package manager. It successfully installed Synapse when the standard installer and other methods failed.

Hey r/razer community,

I recently faced a challenging issue where, after uninstalling Razer Synapse, I was unable to reinstall it using the standard installer. The process would start but then abruptly close without any error message or indication of what went wrong. I tried several troubleshooting steps, including cleaning leftover files and registry entries, running the installer as an administrator, and performing a clean boot, but none of these resolved the issue.

Here's what I did to finally get Razer Synapse reinstalled on my Windows machine:

1. Manual Cleanup: I started by manually removing all Razer-related files and folders from my system, including:

   • C:\ProgramData\Razer

   • C:\Program Files (x86)\Razer

   • C:\Users\[YourUserName]\AppData\Local\Razer

   • C:\Users\[YourUserName]\AppData\Roaming\Razer

2. Registry Cleanup: After backing up my registry, I removed entries related to Razer from the following paths (please be very careful with registry edits and ensure you have a full backup before making any changes):

   • Computer\HKEY_CURRENT_USER\Software\Razer

   • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Razer

   • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

   • Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

3. Using Chocolatey: When all else failed, I turned to the Chocolatey package manager. Installing Synapse through Chocolatey did the trick when the standard installer didn't work. The command I used was:

   • choco install razer-synapse-3 1.16.0.543 -y

Surprisingly, even though Chocolatey reported that only 1 of 2 packages was installed successfully, Razer Synapse appeared in my list of installed applications. I was then able to open it and update it via Razer Central.

Additional Info:

• Even if you're installing Synapse for the first time and running into issues, Chocolatey might help.

• You might want to try installing via Chocolatey right off the bat, skipping the file and Registry deletion steps, as it seems to handle installation issues more gracefully.

Just an FYI for anyone who might be having similar issues - hopefully, it saves you some time and headaches!

Cheers!

But when I try to install Synapse 2.0, it prompts and forces me to use Synapse 4.0...
Any idea on how to install Synapse 2.0 ?

What would i use instead of synapse 2 for my left handed razer mouse and my black widow full keyboard? I had issues setting up both of these when i origianlly got them but eventually i worked out the bugs, had them or a version of them for years.

Afaik the mouse isnt supported by ANYTHIGN OTHER than synapse 2. Am a wrong? i believe i tried to use synapse 3 and it didnt recognize my mouse and sometimes my keyboard. Both are at least a year or 2 old. (replaced my mosue with a multi button mouse of the same ilk and my keyboards have always been black widow edition green switches.)

The colors mostly work but lately havent been always cooperating. right now by keyboard and mouse are cycling colors rather than staying red like my pc does.

Any help or ideas appreciated. Been a loyal supporter of razer since i found out they have one of the only good left handed mice on the market, if not the only one ive ever found and i like their clicky keyboard switches.

thanks for ideas or info.

I just received the news...I knew this day would eventually come...Synapse 2...end of support to the best Synapse Razer ever had 💯 My Kraken 7.1 V2's from 2016 are still my daily headset. 🙏

I formatted my computer and wanted to reinstall Synapse 2.0. However, when I try to download it from the official site (https://www.razer.com/synapse-2), it downloads the installer for Synapse 4.0.

According to Razer, they still support Synapse 2.0, meaning it's not been discontinued. (https://mysupport.razer.com/app/answers/detail/a_id/1358/~/will-razer-stop-supporting-razer-synapse-2.0)

Does anyone still have a legitimate installer for Synapse 2.0?

Hey, I'm about a week or so away from getting a new pc, I've been using my trusty Razer Anansi for like 12~ ish years. Still kicking and working flawlessly.

I've read plenty of posts and comments saying that Synapse 2 is not properly supported on Windows 11 anymore. But most of those were from years back.

Is anyone still using this keyboard? On Windows 11 especially. Has anything changed? Does Synapse 2.0 work now on Windows 11, or is there some sort of a workaround?

Well this is depressing news, I have used my Orbweaver for over a decade now, I'm happy and comfortable with it.

But now that they have decided to discontinue SYnapse 2, it has become a paperweight.

I would still be able to usue it if the team at Razer who programmed it didn't decide to make Buttons 11 and 16 Capslock and Shift, instead of the more sane solution to make it Shift and CTRL by default. That was what my entire profile was, but now it's inaccessible. Synapse 3 doesn't support Orbweaver, so I can't port my profile to that, and Synapse 4, it is the same problem.

Shame.

use

Spent all yesterday figuring this out, the razer synapse 2 install on the website does not work, instead you should download razer surround here: https://support.razer.com/software/surround/

1. Uninstall Razer Synapse 2.0 and any residuals in the ProgramData folder

2. Install Razer Surround (it comes packaged with Razer Synapse 2.0)

3. Launch Razer Surround and let it do whatever updates it wants to

4. Uninstall Razer Surround, but not Razer Synapse 2

5. You should now have a good install of Razer Synapse 2

Technical:The problem is that there is a file in the standard razer synapse 2 install that seems to be grossly out of date. The RazerConfigNative.dll in the normal install has a created date of 2015 and is not digitally signed by Razer. If you grab the Razer Surround install instead, it correctly uses a RazerConfigNative.dll signed by Razer in November 2019. If you use the normal install and try to check the log files in the ProgramData folder, you'll see that it is failing a "IsSignedByRazer" check on the dll and crashing.

Symptom: after install Razer Synapse 2.0 I could log in, but it would never actually open.

I bought the headset 2 weeks ago and found that the EQ and Mic settings via Synapse were not working. I watched many different videos and read articles to solve the problem, but none of them could solve the problem.
I am writing the solution I found and I condemn Razer's failure to make any updates to solve this problem. I think a company like Razer should not make its users struggle to find solutions like this.

To test whether the drivers worked smoothly in Windows 10, I prepared a Format USB and made a clean transition to Windows 10. As I predicted, THX APO drivers were automatically installed in Windows 10 without any problems, and THX and EQ settings started to work without any problems through Synapse.
The problem here is that Windows 11 does not automatically install the THX APO drivers, and since these drivers are embedded in Synapse, we cannot install them over the internet. After seeing that the drivers worked smoothly on Windows 10, I used Windows 10 for a while, but since it is an old operating system, I guessed how these drivers would work on Windows 11.

I upgraded to WIndows 11 from Windows Settings - Update section, you need to do it with Windows own update without formatting again. In the update settings, if you have a licensed Windows, Windows Update automatically shows a notification like "Do you want to upgrade to Windows 11?" You can use your headset without any problems with the Windows 11 update without formatting.

If you solved the problem in this way, I would be happy if I helped you.

I have a hackintosh, and bought a Tartarus v2 a year and a bit ago specifically because my 2012 Mamba always worked fine with Synapse 2.0 (v 1.87). I thought that if I kept my system at Mac OS 10.14, everything would continue to work perfectly. Most days I've been in gaming heaven.

Then today, Synapse started to go haywire. Razer had brought out an update to Synapse 2.0 (v1.88) but the update can only be applied through Synapse 2.0, and can't be installed directly. Doing so crashes Synapse 2.0, which then re-starts and demands you update it.

Caught in it's failed update loop, the app would re-open and take top position on my desktop, making it impossible to do anything else other than futilely ask it to try updating again. I found there was no way to download the update directly, so I uninstalled the misbehaving software and got on the horn to Nvidia customer support.

Razer haven't supported Synapse 2.0 for Mac for a while, but now they have decided the best way to make money is to break the software they were't supporting, and us c**ts that bought hardware that requires it are s**t out of luck until they can come up with a replacement, or we go out and buy a new rig. They actually said that I shouldn't be worried, because the product could still be used in a generic way (the main 'generic way' to use a left-hand keyboard/joystick you can't map any of they keys on, is as a paperweight).

So if you reply, I'm looking for 2 things:
1 - an app for Mac that will support the Tartarus v2 (I'm creating a son file for Karibiner Elements that may let me use most of the keys - if anyone has any, please post a file so I can import it).

2 - the home address of the head of customer service for Razer, so I can take a s**t through his letterbox when I'm next in the neighbourhood.

They should put a new motto under their logo.
Razer: "if you don't break it, we'll do it for you."

http://rzr.to/synapse-pc-download does not work -- 502 bad gateway.

Hello everybody,
With the upcoming discontinuation of Synapse 2, I'm wondering how I’ll be able to manage keys and macros for my Razer Nostromo and old Naga devices.
Is there any alternative software I can use to configure the keys on these devices?

Is there a way to update razer synapse 2.0 to windows 11 I tried it and had to roll back to windows 10 because the program launches but doesn't actually work, and i'm just looking for any kind of help at this point.

I am using a mouse (DeathAdder Chroma V2 I believe) that is legacy, and needs synapse 2 to make modifications. The problem is that it's incompatible with Windows11, which is what my laptop's OS. Mainly, I need to map the side key to leftclick. Is there an alternative app to achieve this?

Where is the default install location for razer synapse? It keeps automaticly starting on pc startup(is disabled everywhere) and when using the uninstaller it would just say it is uninstalled but won't go, so if they won't let me I'll uninstall it myself ig.

I have a Razer Blade 14 2015 (RZ09-01302). I know it's an absolute dinosaur, but I haven't wanted to upgrade the laptop yet since it works well for me and if I need modern GPU grunt I have a desktop for that purpose. I bought the laptop used a few years ago and it has worked fine (though it's needed a screen and battery replacement). It's been running Windows 11 for well over a year and I have never gotten a BSOD on it.

I installed a new battery in here a few days ago. I'm well aware of the battery bloat issues on these laptops but decided the convenience of a battery far outweighed the cost. I've also done cooling mods and plan to buy a high airflow fanpad, which because of my mods should bring down temperatures significantly. The thing ran amazingly and I was getting well over 4 hours of battery life on the system while browsing and doing day-to-day activities (granted I did have throttlestop and aggressively power-optimised the unit).

Now, enter Synapse. A few days ago, I got the EOL update for Synapse 2.0 and I let it install. I didn't reboot the system for a few days after that, but "somehow," after the reboot, my laptop stops coming out of sleep mode. Period. I shut the lid, and it enters sleep mode fine. But, when I go to re-open the lid, the green light comes on, then the laptop will either 1. spin up the fans and sit with a black screen or 2. immediately hard shut off. It doesn't matter whether the system was booted on AC/battery, or if sleep mode was entered while the system was on AC/battery. I even tested with the battery removed, and the issue persisted. At the time, I was pretty sure this smelled like either a hardware or driver issue.

I went into the Windows Event Viewer and checked the kernel logs for each time the issue occurred. For the times it hard shut off, there was an event that said "Dump file creation failed due to error during dump creation." This sounds like a kernel panic that never ended up being logged due to some really odd, catastrophic failure. I did also see some EC read timeout errors sprinkled throughout the logs, which might be important, but those could also have been caused by NoteBook Fan Control.

Confused, I burned a Ubuntu ISO to a flash drive and tried to boot it. Thanks to the ancient BIOS in this thing which I can't find an update for, apparently it doesn't even RECOGNISE the ESP (EFI System Partition) for the Ubuntu ISO, and I had to enable every single CSM option to get it to boot.

Anyway, 20 minutes later, I boot the ISO and enter evaluation mode for Ubuntu. I messed around, ran a few stress tests, then put the laptop in sleep mode. I wait a few minutes, then reopen the lid. Who would have guessed- it worked properly. No freeze. No issues. I tested a few more times, sometimes reopening the lid. It worked. So it was absolutely a driver issue.

I booted back into Windows 11 and decided to test sleep once again for the sake of it. It didn't work. Sleep button in settings/lid switch. Same problem. Having ruled out hardware as the cause, this was guaranteed a driver issue. I went on the Razer support page for my specific laptop model, and downloaded the all in one Synapse installer. It was from well over 8 years ago. I ran the installer and it rolled back some of the Razer specific drivers to older versions (my other hardware drivers were untouched, so the trackpad is on the latest version, both GPUs are on the latest drivers, etc). And would you know it- the sleep issue disappeared. I tested it for a while, then decided to update back to the latest version. I reboot and re-enable Memory Integrity (the old Razer drivers have known security vulnerabilities and also aren't compatible) in separate steps, and the issue reappears.

How does Razer NOT have a download archive? I would have just downloaded the previous Synapse version and just not updated, but... we just gotta love Razer...

This has taken a LOT of time out of the past few days, and I wouldn't be using Windows if I wanted to spend time debugging faults like this. Heck, modern Linux distros have taken me LESS time to get to the bottom of issues than this is. I understand this isn't a Windows issue and is likely related to some breaking change in the latest version of Razer's power management drivers. I don't know what to do at this point, and I'm highly considering just abandoning Windows on this laptop and converting this into another Arch Linux machine. I'm not willing to stay on old, vulnerable drivers, but I also don't want to deal with a laptop that can't come back out of sleep mode. It defeats the purpose of even having a battery and makes it even less usable than when I didn't have a battery installed.

Thank you guys for reading my really long rant. If you have any insights, I'd really appreciate them in the comments. If anything else has experienced anything similar, your experience would be greatly appreciated as well. And before someone says it, I'm not buying a new laptop. This one works and I'm going to run it into the ground before I buy a new one. I've had no other issues than the ones I've posted above, and I'm firmly convinced there isn't a lurking hardware failure waiting around the corner.

EDIT: Video of the laptop: