TL;DR: If you're unable to reinstall Razer Synapse after an uninstall, try using Chocolatey package manager. It successfully installed Synapse when the standard installer and other methods failed.

Hey r/razer community,

I recently faced a challenging issue where, after uninstalling Razer Synapse, I was unable to reinstall it using the standard installer. The process would start but then abruptly close without any error message or indication of what went wrong. I tried several troubleshooting steps, including cleaning leftover files and registry entries, running the installer as an administrator, and performing a clean boot, but none of these resolved the issue.

Here's what I did to finally get Razer Synapse reinstalled on my Windows machine:

1. Manual Cleanup: I started by manually removing all Razer-related files and folders from my system, including:

   • C:\ProgramData\Razer

   • C:\Program Files (x86)\Razer

   • C:\Users\[YourUserName]\AppData\Local\Razer

   • C:\Users\[YourUserName]\AppData\Roaming\Razer

2. Registry Cleanup: After backing up my registry, I removed entries related to Razer from the following paths (please be very careful with registry edits and ensure you have a full backup before making any changes):

   • Computer\HKEY_CURRENT_USER\Software\Razer

   • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Razer

   • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

   • Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

3. Using Chocolatey: When all else failed, I turned to the Chocolatey package manager. Installing Synapse through Chocolatey did the trick when the standard installer didn't work. The command I used was:

   • choco install razer-synapse-3 1.16.0.543 -y

Surprisingly, even though Chocolatey reported that only 1 of 2 packages was installed successfully, Razer Synapse appeared in my list of installed applications. I was then able to open it and update it via Razer Central.

Additional Info:

• Even if you're installing Synapse for the first time and running into issues, Chocolatey might help.

• You might want to try installing via Chocolatey right off the bat, skipping the file and Registry deletion steps, as it seems to handle installation issues more gracefully.

Just an FYI for anyone who might be having similar issues - hopefully, it saves you some time and headaches!

Cheers!

I spoke with the support team, and they didn't do anything other than send me and email that can take up to 5 business days, just got new computer which meets all the requirements for the app easily.

I have done Task manager, device manager and removed drivers, uninstalled it and ran program as admin, and I even dropped my McAfee firewall to allow the permissions and still nothing.

Has anyone else dealt with this issue and if so, how did you resolve it?

I am considering purchasing a Surface Pro 9 on ARM for multiple reasons, but I have several Razer peripherals I would like to continue using and to be able to reconfigure (my Basilisk v3 mice in particular). I tried looking up Razer Synapse compatibility with Windows 11 on ARM and haven't found any information about it (Windows 11 has emulation of x64 apps though). Does anybody here have any experience with Windows 11 on ARM and Razer Synapse 3, does it work properly through emulation or there are some problems?

Has anyone else had issues with their Synapse 3 after the most recent Windows Update?

Granted before this I already had an issue for a few months where my Synapse 3 wouldn’t launch after a restart/shut down as it would put me in a Razer Central log in loop and wouldn’t actually launch Synapse 3. My work around was to just do a re-install and after it launched, put my PC into sleep mode.

However on Friday after I had put my PC in sleep mode and went to bed, Windows Update decided to go ahead and update despite me telling it not to. I did my usually re-install process but this time it still wouldn’t work. My task manager shows that all the processes are running but the Synapse 3 window never opens.

Does anyone know where can I find the official synapse 3 download link? Razer keeps https://www.razer.com/synapse-3 to redirect to 4.