Just wondering if there are any advantages or disadvantages to this:

I've got a Shopify account from an old store that I only had for a couple of months a while back (then I closed that store). Now I'd like to get a new Shopify store for a different business with a different domain name.

Should I login to my old account to sign up for the new store? Or should I use a different email address and sign up for a completely NEW account?

Does it matter? Any advantages or disadvantages?

Thanks!

We have both online and offline channels all connected, when customers are signing up for our customer account it never asks for a name and just assigns them "Customer customer". Anyone else relate to this and have a workaround?

Hi,

We’re about to launch our new store of women’s clothing in Europe. It’s a specialised product line with only 7 items at time of launch but if successful we’re hoping to reach 40-60 items soon after. I’m currently looking into the pros and cons of offering customer accounts on the site. Mandatory account sign-up is out of the question but does anyone have a good argument against having it as an option?
Ideally we would ask if customers would like to make an account upon completion of purchase, using the information they gave at checkout. I found this solution but unfortunately it’s a platform in itself and thus not integrable with Shopify (a must for us):
https://www.rocketspark.com/blog/new-features-customer-accounts-done-right-waybetter-buyers-better-you/
Does anyone know of a similar solution for Shopify or whether it’s possible to achieve the same functionality by customisation?

Any links to reports, debates or other relevant reading related to customer accounts is much appreciated.
Thanks.

You can’t do store credits with the legacy accounts. If I wanna give a customer a store credit for being a loyal customer, I can’t if I’m using legacy accounts 😭 but I like the legacy accounts so much better than the customer accounts.

With customer accounts, when logging in as a customer, if you have multiple email addresses and enter the wrong email address, it won’t say that you don’t currently have an account, it will automatically send a passcode to it and you will end up creating a whole new account without realizing it. Then that new account will be completely blank and empty with no past orders or anything. That will likely result in customers not being able to keep up with past orders, wishlists, tracking information, etc. It just sounds like a mess and a nightmare…

And there’s really no point in me continuing to use legacy accounts if they’re just going to get rid of it soon so I guess I’m just forced to switch over.

Or just Customer Accounts now after fairly recent updates that classic accounts became legacy and will eventually be retired.

This is the only online service I know of that uses this login without a password as an option. Personally as a customer i'd find it a minor nuisance to need to retrieve a 6 digit code rather than just the password I know or a password manager.

In the early days I was advised about some merchants having major issues about emails not being delivered and ultimately pissing off customers and losing orders. Is this still a concern?

We are a mixed b2b/b2c shop so could do with some of the b2b features despite their limitations as well as some of the exclusive Customer Accounts features. Any issues or concerns i'd need to be aware of before switching?

Just noticed Shopify quietly renamed “Classic” customer accounts to Legacy Customer Accounts, and they plan to retire them in the future:

👉 https://shopify.dev/changelog/new-customer-accounts-name-change

The new system looks cleaner and runs on Shopify’s native UI — but it’s a big shift:

• No Liquid customization

• App-driven logic

• Different customer login flow

• Limited control compared to what we had before

Have you switched to the new customer accounts yet?

• What’s working well for you?

• Any pain points or unexpected issues?

• How are you handling customer communication inside the new UI?

Feels like one of those “move now or scramble later” situations. Curious how others are approaching it — I’ve been building around the new model and would love to compare notes.

We have a hybrid store which showcases products to the general public but once the user logs in, they get access to pricing and the ability to purchase product (B2B). We changed over to "New Customer Accounts" to take advantage of the B2B features and the simplified login experience. Ever since the switch, our sales have slipped. What I found is happening is the customer is not staying logged into the storefront as long as they are their accounts page. So, the customer clicks login and is brought to their orders page instead of the new email login page. Okay, no problem, but when they click "Go to Store" from their accounts page, the storefront doesn't think they're logged in. This process will repeat indefinitely unless the customer manually logs out from the account page and then logs back in. This is not exactly something I want to put in our help desk. Has anyone else experienced this problem? Any ideas or known solutions I may be missing?

The storefront uses the {% if customer %} command to display "Login" or "Account" based on the login status.

Can we all agree (Store owners and devs) that the new customers account sucks?

Perhaps the end product they are aiming for can be interesting, but the current setting is really really bad.

I’d love to hear your thoughts

Hello so I have some custom code for string of text with link in my customer login.liquid But that does not work with the new customer accounts. DAWN THEME on normal plan...

In searching online I couldn't find any answers does anybody know where I can customize the new customer accounts liquid?

Here are my issues

The logo does not change it's way too small

The drop-down menu for the customer account is way up in the right and it's unnoticeable.

You can't use the customer credit feature.

Hello - I have been working with Shopify for one year with a client who runs two completely separate retail businesses (e.g. liquor and clothes). We successfully created and launched the Shopify website for their liquor business and are now considering to also do the same for the clothes business. Is it possible to have these two shops under the same account and same Basic-Shopify plan?
My research has been unsuccessful so far - most of these questions revolve around having different store fronts or targeting different customer segments. My question is a little bit different as both shops are two completely unrelated businesses. Thank you!

Hello,

I've been using shopify for years and I have noticed that thousands of repeat customers have created user accounts within my shopify store. From the customers pov, it's very basic, they can see past orders and account details. Is there a better way to use this "feature"? Is there any apps that expand the user account? Like possibly add coupons to their account or integrate a subscription?

Thank you!

I want to issue some caution to those thinking about migrating to Shopify's New Customer Accounts login method. While this lightens the login management burden of the store owner, it comes with some serious flaws. The customer can very easily find themselves in a login loop (see the linked video below). The only way to break it is for the customer to know they must force logout and then log back in. I've reported this to Shopify and they acknowledged the session times between the store front and back end are not in alignment. They said the fix is somewhere on the horizon of NEXT YEAR!!! $2,000+ per month to get B2B services and I'm going to have to hack it like I'm on the $29/month plan.

https://youtu.be/KYKx9fyKoBo

Shopify free trial is only for three days. I'm just learning to build Shopify store.

I haven't figured out what to sell, maybe print on demand.

I still need a lot of time to figure out the right product, so I prefer to use a free account just to do some practice.

On Z2U, I see people sell premium Shopify account for 3.5 USD, which can be in use for 12 months.

Question for those who have Customer Accounts on and Charge for Shipping:

you make the customer register for a new account before they can see the cost of shipping? I am feeling we are losing a ton of conversions due to this. what do you feel about the checkout process? is there something you are doing to help conversions?

Thanks!

I see a lot of Shopify owners putting effort into convincing visitors to sign up for an account, why?

What benefit does the customer and store owner get if the visitor decides to sign up?

Should I put more effort into convincing my visitors?

Thank you!

It seems to me like the B2B is a step back from the wholesale in the plus accounts and the new shopify account login compounds the problems. We use an app with the old accounts to pretty up the pages, put some useful links on the page and make it where customers can handle a lot of their issues without opening a ticket. The new account pages are pretty much void of any of that functionality.

Right now our stop gap is to manually rewrite the login / my account link to the new account login if a user is not logged in. Once they are logged in, rewrite the account link back to the old /account page.

What is everyone else doing?

I want to share my experience with Shopify, so that other new users can be aware of some of the potential risks you take when opening a store with Shopify. Today I recieved my Shopify debit card in the mail, and I must say I was highly impressed by the packaging it came in.. I've never had one come like this, definitely felt like quality. Damn shame I can't even use it, despite having generated over $2k in sales already. As a small business owner, I was looking for the ideal platform to setup shop on. Having tested a few others, when I first got to Shopify, I wasn't happy nor impressed on their initial setup. Everything seemed overly confusing, and getting just basic support felt like pulling teeth.. but despite this, I already invested my money into a starter package, so I felt the need to complete the setup. After numerous chats with support, I was able to get my store up and running. I was able to get Shopify payments enabled, and my business details verified. Good to go, time to start directing my followers to the store. Everything is going well, followers are supporting as expected and the store is a success, everyday I'm logging into my Shopify dashboard, and seeing the success of our store, aswell as a payout date. Nice, so far so good. At this point, I'm having a positive experience and thinking the issues in the beginning I guess weren't so bad, now that things are running successfully. Until 2 days before my first payment date, I login my dashboard to see a notification saying my payments were on hold, and to reach out to a support agent to find out how to resolve the issue. Okay, no problem.. I reach out to them, and get told they just need to verify my bank account since I added it to my Shopify payments account, and that I should hear something by Monday. Needless to say Monday came and went, and I didn't hear anything. Reach out to another support agent, and they tell me it's a routine check and it's typically done in 3-5 days.. and in most cases 3 days not 5. This also came and went, and again still don't hear from anyone. Every support agent I speak to gives me a different answer, and none can tell me when to expect my money. So I've paid to open a store with you, send my customers to the store and generate a couple thousand dollars, and then you feel it's appropriate let alone professional, to "hold" my money without giving me a reason, or expectancy date? How is that even legal? And how am I not supposed to feel like I haven't just been completely robbed? To my horror, after searching the community forum, it turns out this is something that is common place and once it occurs, you're pretty much screwed until they decide to tell you something. And this is why I feel like I was tricked into opening a store with them. Nobody in their right mind would open a store with a company, if they knew that company had no intention on actually paying you your money after they processed your payments. I read a story about them doing the same thing to someone who had a store for 10 years.. so it appears no one is safe. I also made the mistake of continuing to send my followers to the store, thinking they were being honest about when to expect the money. That did nothing but put me further in the hole. They owe me over $2k.. and haven't given me any reason as to why they're "holding" my money, nor when to expect my money. I've since switched platforms, and thankfully atleast getting paid. I share this true and current story, so that hopefully you won't go thru the same thing. Keep in mind, my account was fully verified before I ever went live with the store, I'm have a registered business with EIN... I'm not just there as an individual. And this is how they treat new people. If I was to share with my followers that I haven't recieved any of the money they spent in the store, and that Shopify was holding it hostage, they will likely file chargebacks... in which I would probably encourage them to at this point. I'm giving Shopify a certain amount of time to either pay me or give me a legitimate reason for keeping my money hostage, or they can deal with the chargebacks. Something like this could easily cripple a small business, as small businesses require these funds to operate... the lies and lack of interest in informing me on what is actually going on, let's me know they really don't care. I intend on sharing my experience everyday on different platforms until this gets resolved.

Anyone have and thought on turning on Social sign-in for customer accounts?