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How quickly should I return my device?
How much will I get for my device?
Can I get an estimate online, then trade in at an Apple Store?
Here’s my story. After a dozen or so Apple support agents don’t seem to understand Apple is keeping my money.
I bought an iPhone 13 Pro Max in Dec. I traded in my iPhone 12 Pro as an instant credit for $640 and the rest ($459) on the Apple Card. The trade in was clear in Dec. Since there was a holiday return period I ultimately returned the new device iPhone 13 Max Pro in Jan 7 because it was too big.
Apple refunded the $459 on my Apple Card. They refused to refund the $640 credit I used to pay for the new device. They all said the transaction was completed. There will be no additional credit. I essentially lose the iPhone 12 Pro because I returned the new device. Does anyone else understand what is happening??
IF YOU TRADE IN YOUR DEVICE TO PURCHASE A NEW ONE, IF YOU RETURN THE NEW DEVICE YOU WILL LOSE YOUR OLD TRADE IN DEVICE CREDIT! THEY ESSENTIALLY JUST TAKE THEM.
Update: Apple emailed me the $640 Gift card today after Supervisor escalation yesterday.
can someone please help me? i made an accidental subscription through apple (in app), and the amount is really high. i’ve already requested a refund twice, but apple has denied both requests. i'm feeling really frustrated and don’t know what to do next.
here's the situation: • the purchase was accidental. • the amount is quite large, and I really need to get this resolved. • i've submitted two refund requests, but both were rejected by apple. • i've checked my purchase history and followed the usual refund process, but nothing seems to be working.
i also sent an email to the app’s support email, but I haven’t received any response.
has anyone here dealt with something similar and managed to get a refund from apple? any advice on what steps i should take next or how to improve my chances would be really appreciated.