Bought something through an app that didn’t work as expected.

I requested a refund within 1 hour of purchase — well within their official refund window.

It’s now been 5 days, and all I’ve gotten is a circus:

→ Google Play denied the refund, told me to contact the developer
→ Developer said Google handles all refunds
→ Went back to Google with proof, and now they say “contact your bank” if the payment already went through

I haven’t even gone to the bank yet — I’m just exhausted from being passed around like a refund football.

I followed all the right steps, even stayed in the time limit, and they’re still not helping.

Has anyone else dealt with this? Is this how Google Play handles refunds now?

Posting on behalf of a friend.

Hi, my friend’s little cousin has spent alot of money 4Lakh of some game. Now these purchases were auto approved because of some mandates.

Cousin’s mother is a single mom and a retired senior citizen. The amount of money is huge, how can she claim refund?

Anyone who can help please DM me. Note that it is not clear who really spent that money, but the cousin isn’t aware of the transactions and his game account is also not showing purchases.

Thanks