July 8, 2022 - Find everything you need for help with PS Store and accessing Refunds support for PlayStation.

November 25, 2024 - The only way to request a refund is through their chatbot. This chatbot takes you through a maze of questions, only to end with a message: “No available customer support agents.

August 26, 2025 - That's crazy and that honestly explains it, it was on PS5. More replies More replies ... I like the 2 hour window Steam has. I have played a few games between that 1-2 hour mark and refunded without issue.

Submit your refund request within 14 days of purchase.

Select the items you want to return, the type of return (refund versus replacement), and the reason for the return. If you have multiple packages to return, you will need to initiate a separate return for each package.

August 26, 2025 - Sony has added a “Request Refund” option in the PS Store itself. It should be noted that this can only be done on the PS Store website or through the PS App. Why the fuck would you not be able to do this on a PS5?

September 15, 2024 - The PlayStation 5 has some must-play games, but not everything is going to be worth the money. Luckily, the refund process has been improved and simplified in recent years, and involves placing a refund request with PlayStation Support.

PS5 users often struggle with refund ... a refund on a PS5 digital game, visit the PlayStation Store refund page within 14 days of purchase and before significant gameplay (usually under 2 hours)....

September 11, 2024 - For UK customers, an ‘Email Us’ option will appear after clicking on ‘PlayStation Store refunds.’ You must then fill out a form describing the reasons for your decision to request a refund. Another form follows, which requires your personal information including name, PlayStation ID, and your email address. You must also provide info including the date of purchase, transaction ID, and product name. To obtain the transaction ID, go to Account Management in your PS5 consoles settings to access your transaction history, featuring a list of purchase and their corresponding IDs.

August 1, 2024 - This shows everything you've bought. Browse it and select the specific game transaction you want a refund for. After you select the game purchase, you should see a "Request a Refund" option pop up.

June 15, 2024 - To initiate a refund, visit the Refund Request page on the PlayStation website.

August 22, 2024 - This is the fastest method to refund a game on PS5. Step 1. Click the “Request Refund” button from the PlayStation’s web page.

June 7, 2024 - Instead, head to the PlayStation support page on a web browser and click the blue Request Refund button. You’ll have to answer some questions from a chatbot before connecting to a live agent.