When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If the item is damaged while it's being returned to you, you may qualify to deduct an amount from the buyer's refund. What happens if the item is lost while it's being returned? In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination.

You'll need to ship the item back ... request and you will not receive a refund. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description....

If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. If you stated you offer free returns, you have to pay; otherwise, you can ask the buyer to cover the cost. eBay recommends using a tracked service for return shipping.

Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Some returns may remain open for up to 35 business days. Returns cannot be closed at the request of a seller.

Send you a message – The seller may ask you for some more details about your return request. Your item didn't match the listing, or it arrived faulty or damaged · Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost.

Find out how to send an eBay shipping label to your buyer, how to provide your own label, or accommodate the return another way. Manage returns, missing items, and refunds for sellers

The returns process usually starts with a message from the buyer indicating dissatisfaction with the item or an official return request made via eBay. The seller has three business days to respond to the latter, with these options: ... The rest of this article will concentrate on the process after the seller has chosen to accept a return request, with the buyer sending the item back for a full refund. Responsibility for the cost of return shipping depends on the reason for the return.

If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Offer a refund · Sellers can offer buyers full or partial refunds up to 90 days after the original transaction date.

You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order · If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site · When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing.

The party responsible for the cost of the return shipping label depends on your returns policy and the buyer’s reason for returning the item. Sellers are required to pay for return shipping if the buyer claims the item they received arrived damaged, is faulty, or doesn’t match the listing.

August 30, 2022 - @weatherloachI forgot to add that once you're under All Transactions, you'll see a drop down for All Types. Click that, then choose Shipping Labels. it makes it easier than sorting through every payout. ... Remorse return: Buyer pays the return shipping. Not as described/damaged/broken: Seller pays the return shipping.

If the buyer decided the item was fine, but not what he hoped (Buyer Remorse), he pays for return shipping. If the seller misdescribed the item or if it was damaged in transit, the seller pays for return shipping.

Sellers must update or create listings to allow for free 30-day returns such that seller pays return shipping costs and does not charge any restocking fees on items returned 30 days after the later of the estimated delivery date or confirmed delivery date (“Eligible Listings”).

December 8, 2023 - The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description.” ... The return is free. You just aren’t being refunded what it cost to ship the item to ...

May 23, 2022 - Thanks for explaining. Makes sense. On items with lots of returns (buyer remorse), it would make sense to use paid shipping. ... I have encountered the same problem. EBAY DOES NOTING TO STAND BEHIND THEIR SELLERS. I DID NOTICE SELLERS POSTING ON THEIR DISCRIPTIONS...NO REFUND....I HAD A NEW ITEM THAT SOLD FOR 85.00.