Videos
How do you cancel Amazon orders?
Follow these steps to cancel an Amazon order:
1. Sign in to your account, then click on "Your Orders."
2. Click on "Cancel items."
3. Check the box of the item you want to remove from the order. Or, to cancel the entire order, select all the items.
4. Choose "Cancel selected items in this order" to confirm the cancellation.
A cancel confirmation message will appear on your screen.
Why did an item disappear from my Amazon orders?
If you have a missing item from your package, it may have been shipped separately. You can check whether the missing item is in another shipment by signing into your Amazon account and going to "Your Orders." Beside the image of your item, click the "Track Package" button to find the delivery date for the shipment.
Can you delete an Amazon order from your history?
The short answer is that you can't completely delete an order from your history. There isn't an option to delete an order you've placed through your Amazon account from the purchase history. As a workaround, you can archive your order history.
Somewhat in the vein of data hoarding - for those of you who keep track of what you order, Amazon will be removing the Order History Reports in March 20, 2023.
This report allows you to download a csv file with all of your order history information and is useful for things such as insurance purposes. The furthest back you can go for data was January 1st, 2006.
If you’ve never used the report before, refer to this help page.
Edited to clarify that it’s only the CSV report that’s going away. Your order history will still be available in the web interface. It’ll just be much harder to export the information.
Ever since Amazon got rid of order report functionality last year, I’ve been trying to find an easy way to export my order history. As it turns out, Amazon actually still offers a way to do this using their “Request My Data” tool, though it’s buried deep within their help pages.
Here’s the direct link to access: https://www.amazon.com/hz/privacy-central/data-requests/preview.html
There actually a number of different data sets you can download, most notably:
Your Orders
Search History
Advertising
Amazon Photos and Drive
Prime Video
Customer Support Communication
Unfortunately, the process to access the data requires a few steps – you submit a request, then have to confirm it by clicking a link sent to your email. You will then receive a link a few hours later to download the requested data.
I’ve only tried requesting order information thus far, but am pleasantly surprised with the robustness of the data. Here's a link to a high level summary I put together showing the full set of reports and fields Amazon provides when you request your order data
There are obviously a ton of things you can look at in this data, though wanted to highlight a few based on common questions I see on this subreddit
Returns Tracking – a lot of folks have reported issues with not knowing the tracking numbers for returns (e.g., if they are dropped off at UPS via QR code). The “Return Requests” file lists the tracking number for all returns you’ve requested
Return Reimbursement – the return reports also provide a comprehensive list of refunds from Amazon. You should be able to compare this information to your return requests to make sure that there aren’t any items that you sent back but haven’t been refunded for (I’ve already identified a few in my data!)
Prime Subscription Tracking – transactions related to your Prime subscription are in the “digital order” reports, which may be worth checking to ensure you aren’t being double charged for Prime, etc.
Hopefully others find this as helpful as I did (and apologies if this was common knowledge already!)