Reddit
reddit.com › r/openai › salesforce ceo confirms 4,000 layoffs ‘because i need less heads' with ai
r/OpenAI on Reddit: Salesforce CEO confirms 4,000 layoffs ‘because I need less heads' with AI
September 4, 2025 - ... I don't believe him. ... The man is a charlatan, misleading investors. ... Fewer, not less. Welcome to the future, I guess. Salesforce CEO confirms 4,000 layoffs ‘because I need less heads' with AI
CNBC
cnbc.com › 2025 › 09 › 02 › salesforce-ceo-confirms-4000-layoffs-because-i-need-less-heads-with-ai.html
Salesforce CEO confirms 4,000 layoffs ‘because I need less heads' with AI
September 2, 2025 - Salesforce has cut 4,000 of its customer support roles, CEO Marc Benioff recently said while discussing how artificial intelligence has helped reduce the company headcount. Benioff revealed the layoffs during an interview published Friday on ...
Salesforce CEO confirms 4,000 layoffs ‘because I need less heads’ with AI
Looking on the message boards, it's just the normal "churn to look relevant" Silicon Valley stuff. "Like, everybody's totally doing it! Oh my gah!" I.E. "I'm not sure there's an AI strategy, but if we talk about AI and fire enough people, it'll look like we know what we're doing in the c suite!" More on reddit.com
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September 3, 2025Salesforce will hire no more software engineers in 2025 due to AI
This guy is full of crap. There isn’t a word that leaves his mouth that isn’t pure marketing bs. I still remember when he claimed their AI was making decisions in their board meetings. https://www.cnbc.com/2018/01/25/davos-2018-ai-machine-called-einstein-attends-salesforce-meetings.html Don’t read too much into this, he’s just peddling their latest mediocre AI tech. More on reddit.com
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January 8, 2025AI is doing 50% of the work at Salesforce
He's lying because he has a vested interest in getting the rest of the world to adopt as much AI as possible because of the huge bets he's made on Agentforce and AI as the commercial direction of the company. AI is certainly helping people work better in the company, I am not saying they don't use it. But I know people who work there across a few different departments. 50% is just not even close to true. These statements from him are marketing puffery, not serious accounting of the use of AI at the company. More on reddit.com
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June 13, 2025WAKE UP Part 2 : AI is doing 30%-50% of the work at Salesforce, CEO Marc Benioff says
Lmao no wonder their platform has turned into shit. More on reddit.com
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June 26, 2025Videos
AI is Replacing Jobs Faster Than Ever 🤖 This year alone, over ...
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Companies Are Lying About AI Layoffs - Here’s the Proof - YouTube
03:08
Salesforce CEO confirms 4,000 layoffs ‘because I need less heads' ...
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Are Salesforce Jobs Really Dying in 2025? The Truth About Layoffs, ...
Salesforce Ben
salesforceben.com › home › is ai an excuse? why salesforce’s layoffs tell a bigger picture
Is AI an Excuse? Why Salesforce's Layoffs Tell a Bigger Picture | Salesforce Ben
September 24, 2025 - In Salesforce’s FY25 Q4 report, ... $711M. This does coincide with major layoffs – in February 2025, Salesforce laid off over 1,000 workers due to AI advancements and laid off over 1,000 employees across 2024 as ...
The Economic Times
economictimes.indiatimes.com › business news › news › trending
salesforce layoffs: Salesforce CEO's big confession on AI after replacing 4,000 employees with Artificial Intelligence agents - The Economic Times
October 21, 2025 - Salesforce is cutting customer support jobs, replacing them with AI. However, CEO Marc Benioff believes AI cannot replace human salespeople. He highlights the importance of face-to-face interaction and is now hiring thousands of new sales staff.
CFO Dive
cfodive.com › news › ai-tied-7000-job-cuts-september-challenger › 802218
AI tied to 7,000 job cuts in September: Challenger | CFO Dive
October 7, 2025 - Getty Images · More than 17,000 job cuts have been directly attributed to artificial intelligence so far this year, with the tech industry leading the way, outplacement firm Challenger, Gray & Christmas said in a recent report.
Al Jazeera
aljazeera.com › economy › business and economy
Salesforce lays off thousands despite strong earnings report | Business and Economy News | Al Jazeera
The latest layoffs gutted Salesforce’s customer service division, reducing its headcount from 9,000 to 5,000. AI agents now reportedly handle about one million customer conversations.
Published September 4, 2025
Storyboard18
storyboard18.com › brand-makers › salesforce-cuts-4000-support-roles-for-ai-but-plans-to-hire-5000-sales-staff-says-ceo-marc-benioff-82829.htm
Salesforce cuts 4,000 support roles for AI but plans to hire 5,000 sales staff, says CEO Marc Benioff
October 20, 2025 - While the company recently cut 4,000 customer support positions, replacing them with AI agents, Benioff told the live YouTube show TBPN that AI cannot replace human salespeople, as it lacks the essential value of face-to-face communication and ...
WebProNews
webpronews.com › ais-silent-revolution-salesforces-massive-2025-layoffs-reshape-customer-support
AI's Silent Revolution: Salesforce's Massive 2025 Layoffs Reshape Customer Support
November 7, 2025 - Salesforce's 2025 layoffs have eliminated over 4,000 customer support jobs, replaced by AI agents handling 50% of queries, while the company hires thousands in sales. This AI-driven restructuring reflects industry-wide shifts, raising questions ...
The Daily Upside
thedailyupside.com › home › cio › enterprise ai › salesforce layoffs add fuel to ai job-automation fire
Salesforce Layoffs Add Fuel to AI Job-Automation Fire - The Daily Upside
September 11, 2025 - Last week, Salesforce laid off roughly 4,000 employees from its customer support division while the company goes all-in on AI-powered automation. CEO Marc Benioff said the division “needs less heads” as AI agents become more capable of handling ...
Reddit
reddit.com › r/bayarea › salesforce ceo confirms 4,000 layoffs ‘because i need less heads’ with ai
r/bayarea on Reddit: Salesforce CEO confirms 4,000 layoffs ‘because I need less heads’ with AI
September 3, 2025 -
https://www.nbcbayarea.com/news/local/salesforce-layoffs-artificial-intelligence/3941975/
Mmm...I bet AI is not the main reason but over hiring post COVID. Any insiders, what's your take?
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Looking on the message boards, it's just the normal "churn to look relevant" Silicon Valley stuff. "Like, everybody's totally doing it! Oh my gah!" I.E. "I'm not sure there's an AI strategy, but if we talk about AI and fire enough people, it'll look like we know what we're doing in the c suite!"
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AI could have told you it’s fewer heads, not less. to be fair he could use less of a head. that noggin is enormous.
Yahoo! Finance
finance.yahoo.com › news › salesforce-layoffs-add-fuel-ai-151500604.html
Salesforce Layoffs Add Fuel to AI Job-Automation Fire
September 11, 2025 - As agents become more powerful, tech giants might be choosing your AI coworkers over you. Last week, Salesforce laid off roughly 4,000 employees from its customer support division while the company goes all-in on AI-powered automation.
Fox Business
foxbusiness.com › technology › irs-roll-out-salesforce-ai-agents-following-workforce-reduction-report
IRS to roll out Salesforce AI agents following workforce reduction: report
IRS deploys Salesforce AI agents across divisions after massive staffing reductions, aiming to help overworked staff process requests faster and more efficiently.
Published November 23, 2025
Medium
medium.com › predict › the-automation-cliff-why-salesforces-ai-layoffs-signal-the-end-of-safe-jobs-22695de1508e
The Automation Cliff: Why Salesforce’s AI Layoffs Signal the End of “Safe” Jobs | by iswarya writes | Predict | Oct, 2025 | Medium
October 13, 2025 - Salesforce, a $248 billion company, just replaced thousands of customer service employees with AI agents.
Capacity
capacityglobal.com › home › salesforce slashes 4,000 jobs amid ai boom
Salesforce slashes 4,000 jobs amid AI boom - Capacity
October 14, 2025 - According to CEO Marc Benioff, the technology improves productivity by handling sales leads that used to be ignored, as a result, Salesforce’s support staff has decreased from 9,000 to 5,000 employees.
NBC Bay Area
nbcbayarea.com › news › local › salesforce-layoffs-artificial-intelligence › 3941975
Salesforce CEO confirms 4,000 job cuts 'because I need less heads' with AI
September 3, 2025 - “I’ve reduced it from 9,000 heads to about 5,000, because I need less heads," Benioff said while discussing the impact of AI on Salesforce operations. #New: Salesforce confirms 4,000 layoffs because AI means they need fewer people.$CRM— ...
Fortune
fortune.com › 2025 › 09 › 02 › salesforce-ceo-billionaire-marc-benioff-ai-agents-jobs-layoffs-customer-service-sales
Salesforce CEO Marc Benioff says his company has cut 4,000 customer service jobs as AI steps in: ‘I need less heads’ | Fortune
September 2, 2025 - Billionaire tech boss Marc Benioff ... · Billionaire CEO Marc Benioff said his $248 billion Salesforce has cut about 4,000 customer service roles as AI agents step in to do the work....
SFGATE
sfgate.com › tech › article › salesforce-soften-blow-ai-jobs-21053239.php
Marc Benioff launched a wave of '4,000 layoffs' headlines. It isn’t that simple.
September 17, 2025 - Salesforce is at the front of this shift, with CEO Marc Benioff peddling his “Agentforce” AI tool and recently touting an AI-driven cut of 4,000 “heads” from his customer support ranks.
Times of India
timesofindia.indiatimes.com › news › technology news › tech news
After going for AI agents, laying off 4,000 employees; Salesforce CEO Marc Benioff says: AI doesn't have a soul, it is not ... - The Times of India
1 month ago - Salesforce CEO Marc Benioff is sending mixed signals on AI's workplace impact. While the company replaced 4,000 customer support roles with AI agents, Benioff claims AI lacks the human touch essential for sales.
TheStreet
thestreet.com › employment › layoffs-commence-at-two-major-tech-giants
Layoffs commence at two major tech giants - TheStreet
November 3, 2025 - As Salesforce CEO Marc Benioff put it, the company made the move because “I need less heads…” due to the “benefits and efficiencies” of its new AI model. This is a trend white-collar U.S. workers will continue to face in the future.
CNBC
cnbc.com › 2025 › 10 › 19 › firms-are-blaming-ai-for-job-cuts-critics-say-its-a-good-excuse.html
Companies are blaming AI for job cuts. Critics say it’s a 'good excuse'
October 29, 2025 - A Salesforce spokesperson clarified to CNBC that the company deployed its own AI agent, Agentforce, which reduced the number of customer support cases and eliminated the need to "backfill support engineer roles," they said.