Any reviews on these Samsung washer and dryer would be appreciated. They previous had instant $50 promotion not at the moment. Replacing 5 year old GE Profile set, any thoughts on the new GE Profiles would be helpful as well, thank you!

Hey all,

You have no idea how happy it makes me to see that there is already a "Samstung" flair in this sub. That's hilarious and very timely.

I guess from that I am not the first, but I came here to tell everyone that I'd recommend AGAINST buying SAMSUNG appliances. I went for a washer dryer combo from COSTCO because the deal was good ($999 for the set delivered) and I thought that SAMSUNG would be a reliable brand. Also, who doesn't want a washer or dryer that sings Die Forrelle to you when it's done. I mean, I don't like killing fish...do you like killing fish? Anyway, I digress...

Beautiful top loader washer only 2.5 years old and the barrel started bashing horribly into the side of the machine even when it was empty. This wasn't a load balance issue...it was broken. Being handy, I checked the damper springs...all okay. This would indicate that one of the spider arm supports on the bottom of the inner barrel snapped meaning that the unit was basically toast.

I called SAMSUNG support and...nothing. Even though the unit was only 2.5 years old - it was out of warranty and that was it. They did offer to set up an expensive service call for me which was very nice of them....(*SARCASM*). The thing that companies either don't understand or don't do a proper calculus on is that if you don't do good will when your product is defective (i.e., helping even if you don't have to) it spurs bad will in the form of negative reviews and public sentiment (like this post). Reputation is the ultimate accountability...not the strict limits of the warranty.

Anyway...having nothing to lose I continued to remove the inner barrel which is a very time consuming and frustrating process. Turns out the spider support arms were fine, but the main nut connecting the barrel to the motor spline was completely loose! A simple washer and nut with no locking what so ever shook loose after only 2.5 years! I was able to fix it for now but... if you weren't handy this would have been a very expensive repair or a new machine.

**Talk about a horrible design! I'd recommend NOT BUYING A SAMSUNG APPLIANCE as I got....."**Samstung".

Bought a Samsung Washer/Dryer set last March 3/30/23... we are two adults, so not a lit of laundry. By June we had already needed technicians out to fix both off them. I should have just returned them then, but didn't have anyway to physically get them back to the warehouse... two women, one is disabled, no truck, no help. They fixed tgem... sort of... We've had issues on and off. Now the Washer again is stuck, won't drain, burning smell.

Three times I've called Samsung and all three times they've gotten the tickets wrong.. likeIcalledand explainedthe Washerissues, the technicians calls to confirm coming this Thursday, FOR THE DRYER... he doesn't have a ticket for the Washer! I mean... are people just STUPID? I confirmed everything with the woman and she gets me to give her a 5 star survey then I find out she put in the wrong machine? Granted, there's little heat coming from the dryer, too.

Costco is taking back couches that are 2 years old because they don't like the color. 2 weeks ago we saw someone returned a TEN YEAR OLD MATTRESS because their back started hurting. But I can't return a LEMON machine padt 90 days??? There goes $1400. I'M NEVER BUYING APPLIANCES FROM COSTCO AGAIN, AND DEFINITELY NEVER BUYING SAMSUNG APPLIANCES AGAIN