You have a few options within Apple's eco system.

The first is Joint Venture, a program that gives priority service to business customers both over the phone and in store. With Mac repairs this also allows for a loaner if needed for the duration of the repair. You can read more about Joint Venture at Apple's business page. It IS a paid, subscription, service but depending on your needs it could be helpful.

The second would be to look into their iOS Direct Service Program. Essentially entering into the program allows you to train your IT staff to properly diagnose iOS devices in accordance with Apple's guidelines and setup service on them directly, without dealing with AppleCare/Genius Bar. It's a free service but your organization will need to set up normal credit/billing info with Apple and jump through an application process to enroll.

The third option is creating a mail in repair with AppleCare. They can provide a quote over the phone and send you a prepaid box to ship the phone in to them. Shipping is overnight each way (one night to get the box to you, one night for the phone to reach them, another night to come back to you) and included at no additional charge. This is true for warranty and non warranty repairs.

With all of that said... I typically take our damaged devices into the Genius Bar by scheduling online ahead of time. An appointment IS required, however if you show up without an appointment they can often squeeze you in within an hour. They'll provide a free quote and if the part is in stock offer to repair it at that time if you agree to the cost. If nothing else it gets you out of the office for an hour! If I were in your shoes I would do this. By checking the "business related" box in the reservation system you should end up with a member of the business team coming out to tell you about Joint Venture. If they don't you can always ask the Genius or Concierge about meeting with a member of the Business team to discuss exactly how Joint Venture could help in situations like this.

Answer from Mr Rabbit on Stack Exchange
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Apple
support.apple.com › repair
Apple Repair and Repair Status Check - Official Apple Support
Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment.
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Learn more about popular features and topics, and find resources that will help you with all of your Apple products.
Official Apple Support
Learn more about popular features and topics, and find resources that will help you with all of your Apple products.
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Apple
apple.com › retail › genius bar
Genius Bar Reservation and Apple Support Options - Apple
Make a Genius Bar reservation at your nearest Apple Store for in-person support, repairs with genuine Apple parts, and more.
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Best Buy
bestbuy.com › best buy › services › apple product service and repair
Apple Repair Services: Apple Authorized Service Provider - Best Buy
Let Geek Squad repair your Apple devices at a Best Buy location near you. We fix and service Apple products including iPhone, Apple Watch, iPads and Mac. Schedule your appointment today.
People also ask

Where can I find information about my repairs or AppleCare coverage?

Sign in to Apple Support to get information about current or recent repairs and check AppleCare coverage for each device associated with your Apple Account.

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apple.com
apple.com › retail › genius bar
Genius Bar Reservation and Apple Support Options - Apple
What’s the repair process? How much do repairs cost?

Our Genius Bar technician will inspect your product in the store and run any diagnostic tests necessary to determine the issue at no charge. If repairs are needed, they’ll provide an estimated turnaround time and any associated costs based on the issue and your warranty status or AppleCare coverage.

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apple.com
apple.com › retail › genius bar
Genius Bar Reservation and Apple Support Options - Apple
Is there a service guarantee?

We guarantee our service and replacement parts for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer, as outlined in our Apple Repair Terms and Conditions. This is in addition to your rights provided by consumer law. Equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

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apple.com
apple.com › retail › genius bar
Genius Bar Reservation and Apple Support Options - Apple
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YouTube
youtube.com › watch
How to schedule a repair at an Apple Store or Apple Authorized Service Provider – Apple Support - YouTube
Need a repair? Come to Apple. We can help you find Apple-backed service for your iPhone or any other Apple product at an Apple Store or an Apple Authorized S...
Published   October 8, 2019
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Apple Community
discussions.apple.com › thread › 255987675
Schedule appointment repair for my iPhone - Apple Community
Use this link to view repairs options in your area: Genius Bar Reservation and Apple Support Options - Apple · View in context · Plz schedule a appt for iPhone repair I need a in store repair appointment 750 3 · make appointment I would like to make an appointment at apple store to repair phone.
Top answer
1 of 1
1

You have a few options within Apple's eco system.

The first is Joint Venture, a program that gives priority service to business customers both over the phone and in store. With Mac repairs this also allows for a loaner if needed for the duration of the repair. You can read more about Joint Venture at Apple's business page. It IS a paid, subscription, service but depending on your needs it could be helpful.

The second would be to look into their iOS Direct Service Program. Essentially entering into the program allows you to train your IT staff to properly diagnose iOS devices in accordance with Apple's guidelines and setup service on them directly, without dealing with AppleCare/Genius Bar. It's a free service but your organization will need to set up normal credit/billing info with Apple and jump through an application process to enroll.

The third option is creating a mail in repair with AppleCare. They can provide a quote over the phone and send you a prepaid box to ship the phone in to them. Shipping is overnight each way (one night to get the box to you, one night for the phone to reach them, another night to come back to you) and included at no additional charge. This is true for warranty and non warranty repairs.

With all of that said... I typically take our damaged devices into the Genius Bar by scheduling online ahead of time. An appointment IS required, however if you show up without an appointment they can often squeeze you in within an hour. They'll provide a free quote and if the part is in stock offer to repair it at that time if you agree to the cost. If nothing else it gets you out of the office for an hour! If I were in your shoes I would do this. By checking the "business related" box in the reservation system you should end up with a member of the business team coming out to tell you about Joint Venture. If they don't you can always ask the Genius or Concierge about meeting with a member of the Business team to discuss exactly how Joint Venture could help in situations like this.

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Apple
support.apple.com
Official Apple Support
Every AppleCare plan provides one-stop service for your Apple products, with quick and easy repairs for accidents like drops and spills.
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Reddit
reddit.com › r/apple › apple support 1.1 lets you schedule repair appointments at apple authorized service providers, not just apple store genius bars.
r/apple on Reddit: Apple Support 1.1 lets you schedule repair appointments at Apple Authorized Service Providers, not just Apple store Genius Bars.
May 10, 2017 - The customer should experience the same level of service either way from techs who have the same training and tools available. It's a basic quality control issue, something Apple has been getting worse at. ... I booked an appointment online for best buy, and they told me it would take 3-5 business days to repair my iPhone screen.
Find elsewhere
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Apple
support.apple.com › en-ca › contact
Contact - Official Apple Support (CA)
Schedule an iPhone screen repair · Set up an iPhone battery replacement · Billing and subscriptions · Forgot passcode · iPhone Support · Mac laptops Support · iPad Support · Apple Account Support · App Store Support · More products · You can talk to an Apple Advisor by calling the Apple Support phone number for your country or region.
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Apple
support.apple.com › iphone › repair
iPhone Repair and Service - Apple Support
Need to repair your iPhone? See your service options, their costs by coverage type, and how long they take.
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Apple
it-training.apple.com › tutorials › applebusinessessentials › abe050
Managing Device Repairs — Apple Business Essentials ...
This page requires JavaScript · Please turn on JavaScript in your browser and refresh the page to view its content
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Apple stores have most parts on hand, and same with replacements. If needed part orders take a couple days to arrive (customer phones are not held during this situation). Replacements are often in stock, same process for the order if out of stock. The repairs in an Apple Store are typically completed fully in under 70 minutes (depending on repair and store). Most stores have same day appointment availability depending on time of day with walkin appointments (book a heads may show full but walkins are still available with a wait) Apple phone support can try and book only book ahead appointments, and cannot see inventory levels in stores or reserve parts as everything is first come first serve from appointments to parts and service timing On rare occasions Apple Stores send devices to a depot facility (common with Mac’s rare with phones) due to part availability or engineering requests/discrepencies The appointment system is set up to allow both book ahead and walkin appointments and it takes into account the amount of scheduled technicians who are certified to take the appointment and the repair system schedules the repairs depending on how many technicians are scheduled to complete repairs during that time. Source: I have a fairly intimate knowledge of Apple Store workings and systems Edit: Mac’s are always a multi day repair requiring typically 3+ days unless software related issues only
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I feel bad and want to make sure I actually give correct information to my customers about Apple repairs. I know how frustrating it is when a client comes in to Geek Squad after getting incorrect information or false promises from GS phone support.
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AppleInsider
appleinsider.com › articles › 17 › 05 › 09 › apple-support-app-users-can-now-schedule-repairs-with-authorized-service-providers
Apple Support app users can now schedule repairs with authorized service providers | AppleInsider
May 10, 2017 - Apple in an update to its official Apple Support app for iOS on Tuesday activated a new feature that allows users to schedule repair appointments at participating Apple Authorized Service Providers.
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MacRumors
forums.macrumors.com › news and article discussion › macrumors.com news discussion
Apple's Support Site Now Lets Customers Schedule Repairs at Apple Authorized Providers | MacRumors Forums
December 6, 2016 - Apple recently made a quiet update to its Apple Support site, introducing a new feature that allows customers to find and schedule repairs for iPhones, Macs, and iPads from Apple Authorized Service Providers. When troubleshooting a product, choosing "Bring in for Repair" after going through...
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Lifewire
lifewire.com › make-apple-store-appointment-with-app-1999600
Skip the Lines: Mastering Apple Store Appointments Like a Pro
June 10, 2025 - Select View Locations under Bring in for Repair. Select an Apple Store from the map, and then choose Schedule.
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Apple
support.apple.com › en-ca › 109519
Prepare your iPhone or iPad for service - Apple Support (CA)
Turn off Find My: Go to the Settings app > your name > Find My, then tap "Find My [Device]" and turn it off*. If you can't turn off Find My this way on your iPhone, go to the Find My app or iCloud.com/find, select your iPhone, then select Remove This Device and follow the onscreen instructions to prepare it for repair. *To prevent anyone else from getting service for your device without your knowledge, Apple might not be able to service your device if Find My isn't turned off. If you’re bringing your device into an Apple Store or Apple Authorized Service Provider, you should also check whether you need an appointment. For example, you should schedule a Genius Bar reservation before you go to an Apple Store.
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Apple
support.apple.com › en-ca › repair-products
Product Service and Repair Information - Official Apple Support
Select your product to find information about warranty, repair options and pricing.
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Everything Mac
everythingmacfl.com › home › appointment
Appointment EverthingMacFl.com Apple Authorize Service Provider
November 30, 2023 - Appointment, Everything Mac is an Apple Service Center and Apple Authorized Service Provider for AppleCare consumers. Book Now!
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Reddit
reddit.com › r/apple › apple support to book an appointment when your phone is dead is impossible
r/apple on Reddit: Apple support to book an appointment when your phone is dead is impossible
April 28, 2017 -

Thank you Apple for forcing two-factor authentication on my account when I tried to login to book a repair appointment. The only problem is my freaking phone is dead and you offer me no other option. So basically, I am unable to do anything about it.

There has to be the most stupid decision ever. If we make a repair request, it's because our device are not working Apple.