Geek Squad is by appointment ONLY. It's been this way since well before the pandemic. Some stores may make exceptions, but SOP is appointments only. So please, if you answer the national phone queue or are talking to a client at all, Don't tell Clients they can just come in, because even if your store is doing walkups, not every store can handle that without a lot of client dissatisfaction.
It's never a fun situation when you've had 2 CAs call out and you're triple booked for the day before any unscheduled walkups expect to be taken care of, then get pissed when we can’t take care of them. "But I called the store and they said to just walk right in." Please don't. We already have to deal with this from Apple and the carrier stores; please don’t shoot us in the back with friendly fire.
What can you do instead? Set proper expectations; tell them that they will need an appointment. How can they do that? Ideally you would schedule them then if you can figure out which is their local store using scheduling tools in ETK, but here are some other options:
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Through the app: [Their Profile, bottom right] > Services > "Schedule an in-store Service appointment"
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Geeksquad.com *The website: "Services" > "Schedule a Service"
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Phone: 1.800.GEEKSQUAD (1-800-433-5778) or 1-888-BESTBUY (1-888-237-8289)
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Calling their local store with and using the geek squad extension (2111), though agents get busy, so they may not always pick up.
Thank you, and Sorry about the rant.
PS: Would anyone like to purchase TTS?
On top of that Walk-In Apple Appointments can hurt the people who made an appointment.
It takes time to do iPhone screen replacements. They are finnicky and lots of things can make the process delayed. Sometimes the ARA has to contact Apple and that takes time as well.
If I have a client scheduled at 4:00 for an iPhone screen repair and we take a walk-in for the same thing at 3:40 then the 4:00 appointment might not get their phone back same-day like they would expect to. So now the walk-in is hurting the person who made an actual appointment.
I do! When my new one cancels itself.
I got a 55” LG OLED that has some dead pixels and a vertical black line. I did have Geek Squad Mount it a few years.
If I’m totally capable of dismounting the TV, would it be an issue if I just walked in with it? The plan I got in 2020 would just net me store credit to replace the TV. Or do I have to spend money, and have an agent come out and dismount?