When an item you want is out-of-stock at the store, your shopper will follow your replacement preferences.

You can set item and delivery instructions in advance, as well as chat directly with your shopper while they shop and deliver your items. You can tell the shopper to:

- Find Best Match: By default, your shopper will use their best judgement to pick a replacement for your item.
- Pick Specific Replacement: You can pick a specific alternative for the shopper to purchase if your first choice is out-of-stock.
- Don't Replace: For items you'd rather not replace, choose "Don't replace" to get a refund if the item is out of stock.

Learn more about instructions for specific items or replacements here.

If something isn't right, you've got options. In the Instacart app or website, you can report:

- Missing items
- Incorrect items
- Damaged items
- Poor replacements
- Early/late orders

If an order never came, or you get someone else's order, you can reach out to Instacart Customer Experience.

Using the Instacart app or website, select a store of your choice near you that offers pickup, select Pickup, and then select your preferred pickup location from which you'd like to place your order.

Then, when you arrive at the store of your choice, use the Instacart app to notify us. Depending on the store, a shopper or store employee will bring the groceries to your car, or you can pick them up at the designated area.

Learn more about pickup orders here.