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UltFone
ultfone.com › home › ultfone activation unlock (mac) › how to fix apple id cannot reset security questions insufficient information
[Solved] Fix Apple ID Cannot Reset Security Questions Insufficient Information
September 10, 2020 - If Apple ID cannot reset security questions and displaying “we don’t have sufficient information to reset your security questions” message, contact the Apple account security team.
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Apple Community
discussions.apple.com › thread › 254831093
Unable to Reset Apple ID Security Questions
If you get a message about not having 'sufficient information', you will not be able to reset your security questions.* Realize that several years ago Apple transitioned to using to two factor authentication instead of security questions and has been encouraging users to switch to the newer ...
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Apple Community
discussions.apple.com › thread › 7642599
Cannot Reset Security Questions We do not… - Apple Community
October 14, 2018 - I honestly tried over and over again, but i forgot my security answers and eventually i got locked out of my apple id 😟. I tried to change my security questions but i couldn't. ... We do not have sufficient information to reset your security questions.
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Apple Community
discussions.apple.com › thread › 254918052
"We don’t have sufficient information to … - Apple Community
Choose the option to reset your security questions, then select Continue. Enter your Apple ID password, then select Continue. Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors.
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Apple Community
discussions.apple.com › thread › 251290934
We don't have enough information to reset… - Apple Community
Given that you have been told that ... identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”...
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Reddit
reddit.com › r/applehelp › unable to reset security questions - we do not have sufficient information to reset your security questions
r/applehelp on Reddit: Unable to reset security questions - We do not have sufficient information to reset your security questions
September 7, 2022 -

Hi, I am unable to reset my security questions to access my Apple Id account and I'm stuck in a constant loop of being unable to remember the security questions and being confronted with the " We do not have sufficient information to reset your security questions." error prompt.

Help online has not taken me much further so any other possible advice would be much appreciated.

Thanks in advance.

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say bye bye to apple id, even apple sup cant help you. i lost because of this 4 y.o account
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I have got a same issue. What i did just created a new user in mac and enter email id which allowed me to set up 2 factor authentication and then I was able to reset questions
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Alphr
alphr.com › home › ‘we do not have sufficient information to reset your security questions’ – how to reset apple account
‘We do not have sufficient information to reset your security questions’ - How To Reset Apple Account
June 19, 2021 - If you cannot log into your Apple account, you should visit iforgot.apple.com. Yes, that is Apple’s URL, not a third-party link. From there, you can add your Apple ID, choose to reset your password, or reset your security questions.
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Wondershare
drfone.wondershare.com › how-to › screen lock removal › how to fix apple id cannot reset security questions? updated 2025
Apple ID Cannot Reset Security Questions? How to Fix it Now!
The issue of Apple ID cannot reset security questions often arises from insufficient verification details or simply forgetting the answers. Whatever the reason, resolving this is key to protecting your personal information and regaining full ...
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Apple Community
discussions.apple.com › thread › 254105613
Can't reset security questions - Apple ID - Apple Community
Choose the option to reset your security questions, then select Continue. Enter your Apple ID password, then select Continue. Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors.
Find elsewhere
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Apple Community
discussions.apple.com › thread › 255402359
Impossible to reset Apple ID security questions?
If you cannot reset the security questions (e.g., “not enough information”) then realize that several years ago Apple transitioned to using to two factor authentication instead of security questions. Apple has since been persistently encouraging users to switch to the newer security system and your next recourse may be to try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"
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Apple Community
discussions.apple.com › thread › 254946157
Unable to Reset Security Questions - Apple Community
The article: About your Apple ID ... you can use a rescue email (if you set one up -- if you did not, it is too late to do that now) to reset your questions: "If you ever forget your security questions, you can use your rescue email address to reset them....
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Reddit
reddit.com › r/applehelp › how to fix: reset your apple security questions without knowing your apple security questions
r/applehelp on Reddit: How to fix: Reset your Apple security questions without knowing your Apple security questions
May 6, 2019 -

Hi,

I've just purchased an iPad and couldn't remember my security questions for my AppleID account, therefor was unable to reset my security questions (I know right). I have found a solution to this and wanted to share it.

This will only apply to those that:

  • Had an old account and didn't enable 2-factor authentication

  • Did not have a recovery phone number setup

  • Are unable to reset security questions on the iForgot website or log into appleid.apple.com.

  • Contacted Apple support and didn't get anywhere

All you need to do is get a iPad / iPhone, do a factory reset on it then during the initial setup you select the option to restore from iCloud. At this point it will ask for a mobile number (Doesn't have to be an iPhone number) and it will enable 2-factor authentication. It told me that I didn't have any data in iCloud and returned me to the previous screen where I setup the device as new.

Note: I did this on an old iPhone, my iPad told me to enter a verification code that it sent to the iPhone, but for some reason I had to click 'did not get anything' and enter my phone number where it send my phone a text and I was able to authenticate it.

Finally... I was able to log into appleid.apple.com and view my account.

I hope this helps at lease one person, there were plenty of people online who had this issue:

  • https://www.reddit.com/r/apple/comments/6obk1b/the_struggles_with_apple_id_security_questions/ (This post provides an alternate resolution that didn't for for me and is possibly 'patched' by Apple)

  • https://www.reddit.com/r/apple/comments/6xz0hn/is_there_no_way_to_reset_your_apple_security/

  • https://www.reddit.com/r/apple/comments/6016dc/question_i_forgot_my_security_questions_answers/

  • https://www.reddit.com/r/applehelp/comments/1lqfia/forgot_appleid_security_questions/

TLDR: Select the 'Restore from iCloud' on the initial welcome screens.Edit: After logging into my AppleID account, I was unable to access the security questions - I assume this has been replaced with the 2FA option.

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This could be really helpful for me. You note I need to restore from iCloud - does the account actually need to have iOS backups?
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Yes 2 factor knocks out security questions. Settings > Apple ID > password and security > turn on two factor. If you have a iPhone signed in (second method)
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Apple Community
discussions.apple.com › thread › 7935110
Insufficient information to reset questio… - Apple Community
April 24, 2017 - See this thread Cannot Reset Security Questions We do not have sufficient information to reset your security questions.
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iToolab
itoolab.com › unlock › how-to-fix-apple-cannot-reset-security-questions
Apple Cannot Reset Security Questions? Try This Out
Apart from that, when you want to purchase something from iTunes, check your account information, or want to change your password, you are required to answer security questions. So, it won’t be wrong to say that security questions play an important role in improving the security of your device. While changing the security questions, you often see this “Cannot reset Apple ID security questions due to insufficient information” message that means you didn’t provide the right information or haven’t added the details correctly.
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iMobie
imobie.com › home › iphone unlocker › apple id cannot reset security questions? fix now! [new]
Apple ID Cannot Reset Security Questions? Fixes Here [Solved]
August 15, 2024 - Step 2. Select the “Change your Apple ID security questions” page and try the method written in it. Step 3. If it still doesn’t resolve the issue, go to the bottom of the page and contact Apple by clicking the “Get Started” button. ... Step 4. Now sign in & choose a convenient time for Apple Support to contact you. Step 5. Answer some questions to verify your identity and provide information about your account.
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Apple Community
discussions.apple.com › thread › 253567008
Error: we do not have enough information … - Apple Community
I get this error: "Cannot reset security questions We do not have sufficient information to reset your security questions." I can't find anywhere to send this error. What should I do? 223 1 ... You need to set up two-factor authentication or contact Apple's Account Security team.
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Apple Community
discussions.apple.com › thread › 8427728
"Cannot Reset Security Questions We don’… - Apple Community
Top answer
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Try calling Apple back and politely ask to speak to a level 2 advisor.
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They copied and pasted the directions like I did in this post. And then never replied after when I indicated I had done this already and was stonewalled.I've never needed them so I don't recall what questions I even chose, let alone the answers to them. So I need to update for when the time comes I do. :/Hopefully the attachments stick that I put to this post. One is what I get after signing in and clicking on "reset security questions" and then when I go to Apple Support and click on the link to get help, the second screen is all I get. Which is strange.-------------------------------------------------------------------------------- --------
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Apple Community
discussions.apple.com › thread › 7929270
Not enough information to reset security … - Apple Community
April 20, 2017 - I am trying to delete several old devices from my Apple ID. When I try to do this it asks me two security questions. I answer these correctly yet it says it's wrong so I try to reset and it says do not have enough information to reset questions
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Tenorshare
tenorshare.com › apple-id › apple-id-cannot-reset-security-questions.html
Fix Apple ID Cannot Reset Security Questions 2025
September 19, 2025 - Security questions can be changed and reset at any time whether you remember the Apple ID password or not. But you have to provide some information to verify your identity. The problem is that many people say they cannot reset security questions Apple. The most possible reason is "cannot reset security questions insufficient information Apple".
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Appuals
appuals.com › home › apple › mac
How to Fix Issues Resetting Apple ID Security Questions
July 22, 2021 - If you cannot verify your account, you will be not able to reset your Apple ID security questions and you probably will get the “Cannot reset security questions. We don’t have sufficient information to reset your security questions” message.