Hello,

In my job, I have received no training, but am expected to know about international shipping. I've been told in international shipments, you must include multiple copies of the airway bill, including the invoice. I am now trying to ship to Puerto Rico for the first time and cannot find any information about how many airway bills are needed.

Given that I cannot find any relevant information, have I been mislead? All this time, I have been printing 3-5 copies depending on the country and signing 4 times that number in commercial invoices, as provided by FedEx website.

If anyone can provide some guidance on this, I would really really appreciate it.

Thanks in advance.

I plan on sending a friend who lives in morocco, a gaming laptop. This is my first time sending a package outside the us and its causing me to overthink. Reading the stuff that one the website is very confusing. I rather go to a fedex facility than doing this online and somehow messing up everything. If anyone could give me some advice. Please, I beg of you.

So I need my friend to ship my immigration document from the US to Portugal and I’m just trying to make sure this is the correct way to do it. Sorry complete newbie, would appreciate the review:

1. Go online and buy the shipping (shipping label) by putting the addresses.

2. Go to a fedex office and get an express envelope.

3. Print the shipping label and paste it on the envelope. (how can I print a stickered label myself? can i ask the clerk to print one for me by giving them my paper one?

4. Put the documents inside and hand it to the clerk.

And then it should be getting shipped properly right??? sorry this might seem dumb but its my first time shipping internationally with fedex and need to get this document.

Hi all,

I’m not sure if this is the correct group to be posting in, so if anyone knows of a better one please LMK.

I’ll attempt to keep this short: I work in admin at a large design firm in the US. We do commercial interior design, graphic design, architecture and landscape architecture.

We often ship layout palettes to clients to review/provide feedback on before final selection. Samples range from flooring (carpet/LVT/etc), countertop (stone/quartz/etc) paint, wall covering, fabric - essentially anything and everything interior design related.

The majority of packages we send out are domestic, as most of our clients are within the US. However, we’ve now had 2 clients with HQ outside of the country (England and Canada) and have needed to send samples there.

The shipment to Canada was the most recent, and that arrived on time without any issue. However, everytime I have shipped to England the package has been stopped and held indefinitely at the border.

I have a theory that the main issue behind this is that I am shipping these products from a corporate account to another company, therefore triggering customs agents to assume that there is a sale taking place that has not been correctly documented. I have always made it very clear in my customs documents that these are free samples being shipped for no resale purpose, as well as listed out each item contained in the box - to be honest, I don’t know how much clearer or in depth I can be.

Does anyone have any advice on how to approach this? I have called Fed Ex multiple times for help with this issue, and even brought it into a location in hopes that they will add something that I may be missing. Each time, I’m told that everything seems correct on their end, and to write a letter to the border to explain the situation. This has usually worked in getting it released, however I already included an almost identical letter in the original package!!!

I have only been provided a further explanation once - after the package had been held for weeks, and I wrote a letter explaining the contents, they told me that the declared value was too low. I had set the value at $0.00 (because it does not cost us anything to receive these samples; they are sent by the sales rep for free, at no cost to us or to the client - I’m not even sure how to declare a valid cost, because they are individual “pieces” of the whole item for sample use only). They told me to set the value at $50.00, and once I set that value/paid, they released it and it was delivered (many weeks after having shipped it from our office).

If anyone has any advice at all, please comment!! I’m desperate to figure out how to navigate these shipments in the correct way so clients can receive these packages on time. We have been weeks late on deadlines due to this issue, and Fed Ex has offered NO help!!

Hey all,

Could anyone out there let me know what this option means on the FedEx shipping estimator.

If I uncheck ‘I want this shipment picked up’ it takes the ETA on this article from Jan 30, to Jan 24! A huge saving in days I just don’t know how to take advantage of it.

TIA

So I want to send my Boyfriend a pakcage (from Puerto Rico to UK) and I tried first with USPS and it was awful and got my package sent back because of lithium batteries (there aren’t any) and I didn’t get my money back. So I’m gonna try again with fedex

Total shipping noob. Never done this before.

Moving from the US to Canada in 5 days. Need to ship personal items (books, collectibles like funko pops, shoes, clothes, everyday tech) using Fedex. Comes out to around 4 large Home Depot boxes (15x16x27). The books are weighing almost 50 lbs give or take.

What is the customs procedure? Do I go to a fedex with my boxes and they'll do everything for me (customs documentation, etc)?

I saw a bunch of links online to fill out each item's description, manufacturing country and value. Seemed a bit overkill. Is that required for all personal items too?

hi there,

i would really appreciate if anyone knows the answer, as i did ask FedEx about this, but they haven't replied yet. As I have some documents that needs to be sent to TECO Seattle from Asia for academic purposes, and I do need the documents back, the TECO website said if I want the documents sent back, I would need to have a return label, but as I made an FedEx account, I don't really know how to set the international delivery along with the return label at the same time(sorry this is my first time doing this). do I do two shipments? help would be appreciated. thank you!

My company is about to place an order with a company in China. (I’m based in US). Said company does not take care of customs paperwork. It is being shipped via FedEx. As this is my first time ordering from overseas from a company that does not handle all the paperwork and duties/taxes. Needing a little assistance in understanding how this works. I know FedEx offers broker services.

I'm in the UK and on Tuesday I ordered something from a US company and chose the cheapest possible FedEx International Economy shipping, which had an expected delivery date of the 14th September.

It actually arrived this morning :) So how does that happen?

Obviously I'm delighted, and I'm also intrigued to know how it negotiated the system so quickly when I was expecting it to take 2 weeks. Shipped in the US on the 1st, arrived at my door in the UK on the 3rd, all at International Economy price.

It was a very small, light package - would that be part of the reason?

I've heard that FedEx is not accepting any packages from people who are trying to send to the US, thanks to the de minimis and tariff nonsense. I want to order some stuff from Japan and I wanna use FedEx. But I don't know if my stuff will get rejected by FedEx. That's why I'm asking to get the facts straight

Hi everyone, I had bought labels from someone online and then it turned out that the account has an outstanding balance and so FEDEX intercepted my packages and are being held right now at Memphis warehouse security. FEDEX got back to me asking me for a 1100$ shipping cost (normal rate I guess) to release the packages. I guess my question is if there is anyway I can negotiate the price with them? can I ask them to return the packages back to me I guess it will be cheaper than to ship it internationally from Memphis warehouse?

It’s my first time creating a FedEx international shipment. It’s a framed photograph, and I’m shipping it from my US address to my address in Europe. I am both the sender and the receiver. I’m at the last step of creating the shipping information on the website, and I have no idea what the EEI/FTR is. Should I choose FTR: NO EEI 30.37 (a)?

Shipping with Fedex International Economy is a lot cheaper than EMS (17k yen instead of 29k yen) but looking at Fedex website I noticed something interesting. For packages containing multiple items (5+), they charge a processing fee per item making it probably a really bad shipping method for bulk orders. What do you think? Did anyone use Fedex International Economy before for 5+ items...?

From Fedex website:

8.00 € per additional line from the 6th line. ...A surcharge is charged for shipments that include multiple customs declaration items... The first five items in the customs declaration are already billed at a flat rate. Each additional item is subject to a surcharge.

Hello. I just sent a document to an overseas client using FedEx International Priority. Usually, I use UPS for international, but decided to go with FedEx because we could get a better discount. One thing I noticed on the FedEx-generated customs documents is that it says it was "SOLD" for USD 0.00. Item description clearly says "IT support documents" with a cost of USD 0.00, but I've never had to actually submit a commercial invoice for document-only shipments. UPS doesn't even have us send invoices for document shipments. Will this get flagged at customs? Because it is clearly a FedEx-provided envelope with a letter inside. lol. Thanks in advance!! cheers