Speed Queen

I bought a pair of Speed Queen W&D TC5003WN & DC5003WE, $3000 out the door two years ago. The reason I bought them was because I read online how SQ brand is a commercial brand that is supposed to last longer than other brands. I could've paid other brands for about $2000.

Fast forward to today, they have fixed the dryer twice, and the replaced the water valve. When the dryer wasn't working I opened it up, and found that the outlet duct was not connected properly and there was lint everywhere inside, including the motor and heating coils.

The good thing is I found the direct contact to their repair service, so I can get in touch with them fairly quickly. But even that, one time they didn't have part and I was without dryer for almost 3 weeks. It turned out I didn't need the part anyways (the ground wire came loose and the dryer wasn't heating up). Now the dryer is making squeaking noise, which is probably just something loose, but it is still annoying.

So I paid extra $1000 for "potentially" longer life on these machines. My previous machines, Whirlpool and GE, lasted me 10 year each. So basically I won't see the ROI on the extra $1k until 8 years from now.

Not saying they are totally junk, but IMHO they are not worth the 50% premium over other brands. Think twice and decide for your self.

Since many people asked, here is the info for west coast/california: https://distribution.alliancelaundry.com/west/
number: 800 451-1161. There are other numbers at the bottom of the website too (look under 'Region' drop down menu).