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Staples recently started accepting Amazon returns, and I’ve had multiple customers now asking where our drop off is for them. They’re getting upset at ME because they can’t read the gigantic sign on the front of the store.
One person thought we were owned by Staples, and I had an old lady get upset because when she looked up “Staples”, Google showed our Office Depot location since there isn’t a Staples nearby. I feel bad, but cmon people. I don’t know why they select Staples when there’s a Kohl’s literally right down the road from us…
I feel bad since I know its not really Staple employees favourite thing, but I just had a quick question about the system from the back-end.
I returned two items with separate bar codes. I saw the gentlemen put two separate stickers, scan and place them in the same box. One got notified and refunded the same night, the other didn't update to dropped off.
Do different bar codes have varying processing times? Or did the package just get miss-scanned and I just go through Amazon again? I tried but they are asking for a "drop off receipt". I told them Staples doesn't give one? (They never gave me one before.)
Basically asking if its worth going back to Staples and asking for some info that I can forward to Amazon or if I just keep bugging Amazon support about it exclusively. Thanks!