I feel bad since I know its not really Staple employees favourite thing, but I just had a quick question about the system from the back-end.
I returned two items with separate bar codes. I saw the gentlemen put two separate stickers, scan and place them in the same box. One got notified and refunded the same night, the other didn't update to dropped off.
Do different bar codes have varying processing times? Or did the package just get miss-scanned and I just go through Amazon again? I tried but they are asking for a "drop off receipt". I told them Staples doesn't give one? (They never gave me one before.)
Basically asking if its worth going back to Staples and asking for some info that I can forward to Amazon or if I just keep bugging Amazon support about it exclusively. Thanks!
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my gm and i do amazon returns differently. he scans the first code twice and the other codes(for the same customer) only once in amazons return system. so when the receipt prints, there’s only one return code on it. the way i do it, i scan each code for each return twice, once in our system and then in amazon’s. when the receipt prints, there is a different tracking for each qr code scanned. all on the same receipt. does it matter which way we do it?
I just did the Amazon unpackaged return training.. I am unhappy ☹️ it’s not like we don’t all already have enough to do!
I returned an item right before Christmas by dropping it off at the UPS store, and they scanned the QR code and gave me a receipt. When I check the return status it's still showing "return requested" and telling me I need to return it by February something. There's a reference number on the receipt from the UPS store, but how do I check it? I don't see a spot on amazon to do so, and on the receipt it says to "contact Amazon for status." I already got the replacement item, but I'm worried that they are going to double charge me because they didn't update the return to show that I returned it!