Tutte le discussioni > Discussioni di Steam > Help and Tips > Dettagli della discussione ... So I've heard both sides say you ether have to have purchased the game in 14 days and less than two hours or regardless of how long, if you played less than 2 hours you can get a refund as well. More on steamcommunity.com

Yes, I think its important to have a good refund policy which is one of the reasons I use Steam for my games. I refunded 7 games this year. More on reddit.com

Go to your Steam Purchase History, find the entry and click, then choose "I have a Question" option instead of Refund option and tell your story. But whatever you read past 2 hours are all "exceptional" and doesn't mean you can always get past 2 hours just by using this method. Steam keeps track of your Refund frequency (not just total count, timing is important) so if you push your luck, you'll see the last warning of "Steam Refunds isn't for Trying out games" and if you ignore that warning, you'll get a permanent Refund Ban even if Support won't ever tell you this but reject any refunds afterwards. So if you're going to ask past-2-hours refunds, do them very very rarely, not casually. More on reddit.com

Very. You have 2 weeks or 2 hours play time. with some wiggle room, give or take. Refunding before is a sale is completely allowed. More on reddit.com