Hey, I've just read refund policy (https://store.steampowered.com/steam_refunds/) and I think that information it's not clear enough.

I also read about "Before your eyes" case where a guy was given a refund after completing the game and writing a positive review.

Do you know how Steam abuse system for refunds works? I suppose that Steam could revoke that feature to him due to his behaviour.

Can they revoke this feature to you without notice?

I would appreciate any comment.

Hello,

I recently purchased five games, costing around 80$. However, I accidentally purchased them for myself instead of my friend, who they were meant for. I've refunded all of the games to my Steam Wallet with the intention of getting them for him (and I've stated as such in the refund reason), but would Steam bar me from refunding products because of this?

I bought L4D Bundle for R$9,99 and now it is R$5,39, I asked for a refund so I can buy it for the current price, and I asked for a refund for Spore bundle (Same happened, now it's cheaper than before).

All refunds I said I was going to buy the game again and I did.

This is Refund abuse? I can get banned for it? If I get an warning and dont refund for A LONG time Like an year they will forgive and forget me about that warning?

2-3 months ago, I was refunding alot since games I bought didn't run well or they were just straight boring (only 2 games I refunded weren't fun).

Today, I am refunding Black Mesa since it's freezing, hard to launch it and overall just unstable when you pause the game or tab out.

Now I am worried since I got 6 additional text in refund messages in refunded games stating this:

"It looks like you’ve requested a significant number of refunds recently If you often have problems with our purchases, please submit another ticket so that we can help you solve these issues.

Please note, that the Steam Refund Policy is not intended as a way to try out games for free. If we have reason to believe that the refund system is used in this manner, we may decline future refund requests."

I have some questions regarding this.

If I somehow lose refund privilege, is there like a cooldown till I get it back?

If I lose refund privilege, can I still refund but I gotta state better reason or contact support thru the other support page?

etc.

I appreciate any answers/help to my questions.

We are a small indie studio with the small game TurnOn

At November we saw enormous abuse of the Steam Refund system:

Usually we get only 2-4% of refunds with different types of reasons - and it's ok if we talk about that numbers.

But at November we got more than 65% of refunds - with reason "Purchased by accident". At this time we saw a lot of players who playing, median time play was 1 hour 40 minutes. In December this trend with refunds is going on too.

Is Steam become Rental Store where you could enjoy small indie games for free (for abusers)? Or our game suddenly become that really bad and more the 2/3 player would like to refund it after 1,5 hour of playing?

Since most games don't have demos and watching gameplay through YouTube is different from playing the game. I know that abusing refunds can cause you to be barred from refunds but is using it to "test" the game considered abusing the system?

Hi, I recently bought a a few games as gifts for my brother during the Halloween sale. However, he ended up asking me to refund some of the games because he didn't like them. He asked me to refund 4 games. I have so far refunded 3 of the 4, but the problem is that when I refunded one of the games, I had to refund 4 DLCs from that game individually, meaning that I had to send a refund request for each DLC, so I ended up sending around 7 refund request lately. Because of this, during the last 4 refund request, Valve have warmed me through emails that "I have made too many refund request lately", and I'm scared that if I ask for the last refund on the last game they would lock up my account and I won't be allowed to request a refund ever again. So I wanted to ask, would waiting an entire week before asking for the last refund be enough so that I don't get locked down? Or should I just give up on refunding the last game? In case it is important: the last game that I have to refund hasn't been installed and has 0 hours of play time.

I want to play a game for like 10 minutes for game footage then refund the game does that count as abuse

This is insane. I asked for refund 3 times but got the same automated message After pointing out that Im from Europe I finally got a refund but they sent it to my steam wallet I didnt notice this since no message was given that the refund would be sent to steam wallet so when I went to buy something else it automatically paid with my steam wallet I wrote a new ticket asking why the refund money was sent to steam wallet instead when the game was bought with a visa and they refused to answer and just closed the ticket. Its clear why they sent it to steam wallet instead. They even refused to compromise and send the rest of the refund money to my bank Ive been a costumer since 2003 and Im no longer buying games from steam directly The day before was a trainwreck and the Studio closed right after release and yet they still wont take any responsibility They didnt even bother to answer why they sent the money to my steam wallet even though the game was bought with a credit card.

So I know we recently found out steam doesn't facilitate passing deceased members accounts, but did you know 2 hours isn't for seeing if you like the game ?

I also raised a support ticket regarding this, I am not sure if I can post direct support ? but essentially I do spend a bit on games and I was asking how the metric is handled (since Jan this year I had purchased around 37 games and refunded 5 (mostly for issues like no servers in my region, not fun and one that was around the length of play)

Steam support said that based on that they said it doesn't look like I'm refunding to play but whenever you refund you must give a details response, and the only real reason they accept refunds is technical difficulties or hard to play (and things related to those things)

I sent this to my friends and most thought thats what the 2 hours were for so thought I'd share this so you know, also breaking this will basically put a lock on

I genuinely felt like this was the intended purpose, same with my friends but yea guess to many people abused the system or something

Whats your thoughts on this ?

What constitutes "abusing"?