Steam
store.steampowered.com › steam_refunds
Steam Refunds
It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.
Reddit
reddit.com › r/paydaytheheist › steam approved my refund request at 16 hours played. even if you have more than 2 hours played, write out your reasoning and they'll consider it.
r/paydaytheheist on Reddit: Steam approved my refund request at 16 hours played. Even if you have more than 2 hours played, write out your reasoning and they'll consider it.
September 23, 2023 - "Games and products are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self-refundable”. However, you must have less than 2 hours of runtime on record." same policy as on steam.
Clarification regarding Steam's refund policies? :: Help and Tips
I wasn't super concerned because that isn't what I was doing (the reasons for all were either technical or the game simply not being fun) but that message seems to completely contradict what is on the refunds policy page which says: Steam Refunds Policy eredeti hozzászólása:You can request ... More on steamcommunity.com
So steam's refund policy is not to test games, and can result in them blocking refund requests
You should probably do a bit more research on games before you buy them. It most definitely is not the intent of the refund process, and it really shouldn't be shocking they'd block you if you overuse it. More on reddit.com
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June 14, 2024Navigating Steam's Refund Process: How to Return Steam Games
Steam, developed by Valve Corporation, is a popular digital distribution platform for games, software, and other content. With millions of users worldwide, Steam offers a vast library of games, from indie titles to AAA blockbusters. However, sometimes you might purchase a game and realize it’s ... More on blog.acer.com
Refund Policy for Early Access Games :: Steam Discussions
Originally posted by judcohan:Refund Policy for Early Access Games I purchased a game (Songs of Conquest) in EA about a year ago in order to support the developer. I did not play it until the official 1.0 release, which was on May 20, 2024. I'm having serious problems with the game, so I tried to get a refund. I was told that I can't get one since more than 14 days have past. However, my reading of the Steam ... More on steamcommunity.com
Videos
07:48
How to Refund Games on Steam the Right Way | Step-by-Step Guide ...
02:39
How to Easily Refund Games on Steam | Full Tutorial - YouTube
01:01
How To Refund A Game On Steam - Full Guide - YouTube
03:10
How To Refund A Game On Steam - YouTube
03:23
How To Refund Games on Steam - YouTube
Steam Support
help.steampowered.com › en › faqs › view › 5FDE-BA65-ACCE-A411
Steam Support :: Common Refund Questions
VAT included in all prices where applicable. Privacy Policy | Legal | Accessibility | Steam Subscriber Agreement
Steam Support
help.steampowered.com › en › faqs › view › 784C-923B-A4A1-C825
Steam Support :: How To Request A Refund
VAT included in all prices where applicable. Privacy Policy | Legal | Accessibility | Steam Subscriber Agreement
Steam Community
steamcommunity.com › discussions › forum › 1 › 492379439690340519
Clarification regarding Steam's refund policies? :: Help and Tips
1 week ago - I wasn't super concerned because ... which says: Steam Refunds Policy eredeti hozzászólása:You can request a refund for nearly any purchase on Steam—for any reason....
Steam Support
help.steampowered.com › en › faqs › view › 58A1-CCAF-6D1D-2066
Steam Support :: Pre-Order Refunds
VAT included in all prices where applicable. Privacy Policy | Legal | Accessibility | Steam Subscriber Agreement
PCMAG
pcmag.com › home › how-to › games › pc games
How to Refund a Game on Steam | PCMag
March 24, 2025 - If you act fast enough, Steam lets you make returns, so there's never any reason to be stuck with a bad PC game. Here's how to get your money back. ... For a long time, the biggest platform for PC gaming didn't have a refund policy. It wasn't until 2015 that Steam introduced a streamlined way to return a PC game.
TheGamer
thegamer.com › home › industry › industry features › steam’s refund policy change won’t affect you unless you’re a lowlife
Steam’s Refund Policy Change, Explained
April 26, 2024 - You can still refund any game if you’ve played for fewer than two hours, within 14 days of purchase. Most of the rules for early access are unchanged, too, except your pre-release playtime is taken into account.
Steam
store.steampowered.com › hardware_order_terms
Hardware Refund Policy
We will use the same means of payment ... the refund. If the purchase was made from a Steam Wallet, we will reimburse only to that Steam Wallet. In any event, you will not incur any fees as a result of such reimbursement. You will have to bear the direct cost of returning the Hardware. © 2025 Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries. VAT included in all prices where applicable. Privacy Policy | Legal | ...
Tom's Guide
tomsguide.com › gaming
Steam has changed its policy for issuing refunds — here’s what you should know before playing an early access game | Tom's Guide
April 24, 2024 - Valve has changed its refund policy for early and advanced access so that people can no longer play over the two-hour limit. If you plan on playing a game before its release date, keep in mind that you only have two hours to decide whether it’s worth your money. ... Confirmed: Steam Frame will lack this Apple Vision Pro and Meta Quest feature at launch — Valve says it's 'on our list'
ReHack
rehack.com › gaming › steam-refund-policy-what-you-should-know
Steam Refund Policy: What You Should Know (Updated for 2025) - ReHack
July 29, 2025 - If you want to get a refund from the online gaming platform Steam, you’re in luck. Steam has a more than fair refund policy for its consumers. Still, you have to follow the right steps and adhere to strict deadlines to get your money back.
Steam
help.steampowered.com › en
Steam Support
Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.
Reddit
reddit.com › r/steam › so steam's refund policy is not to test games, and can result in them blocking refund requests
r/Steam on Reddit: So steam's refund policy is not to test games, and can result in them blocking refund requests
June 14, 2024 -
So I know we recently found out steam doesn't facilitate passing deceased members accounts, but did you know 2 hours isn't for seeing if you like the game ?
I also raised a support ticket regarding this, I am not sure if I can post direct support ? but essentially I do spend a bit on games and I was asking how the metric is handled (since Jan this year I had purchased around 37 games and refunded 5 (mostly for issues like no servers in my region, not fun and one that was around the length of play)
Steam support said that based on that they said it doesn't look like I'm refunding to play but whenever you refund you must give a details response, and the only real reason they accept refunds is technical difficulties or hard to play (and things related to those things)
I sent this to my friends and most thought thats what the 2 hours were for so thought I'd share this so you know, also breaking this will basically put a lock on
I genuinely felt like this was the intended purpose, same with my friends but yea guess to many people abused the system or something
Whats your thoughts on this ?
Top answer 1 of 5
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You should probably do a bit more research on games before you buy them. It most definitely is not the intent of the refund process, and it really shouldn't be shocking they'd block you if you overuse it.
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but did you know 2 hours isn't for seeing if you like the game? Yes, since the moment they launched the feature they made it clear
Quora
quora.com › Can-I-still-get-a-refund-for-Steam-if-I-had-3-hours-of-playtime
Can I still get a refund for Steam if I had 3 hours of playtime? - Quora
Answer (1 of 10): You might be able to, I had a scenario where I had just under 2 hours but it had been 3 weeks since I bought the game (Rules state it has to be within a 2 week period to be eligible for a refund) I wrote a formal request for a refund and stated that I was on holidays for the pa...
Acer Corner
blog.acer.com › home › english › gaming
Navigating Steam's Refund Process: How to Return Steam Games - Acer Corner
May 16, 2024 - Steam, developed by Valve Corporation, is a popular digital distribution platform for games, software, and other content. With millions of users worldwide, Steam offers a vast library of games, from indie titles to AAA blockbusters. However, sometimes you might purchase a game and realize it’s not what you expected.
TikTok
tiktok.com › discover › how-to-refund-a-steam-three-dollar-card
How to Refund A Steam Three Dollar Card
October 19, 2025 - Good quality at good prices🌟 All creator-tested, shopper-approved, you’ll actually love · Celebrate Super Brand Day on TikTok Shop! Discover the biggest brands and their best deals of the year—exclusively on TikTok Shop · Beachwaver’s Super Brand Day is here from May 20–26, and ...
Steam Community
steamcommunity.com › discussions › forum › 0 › 4328600953648010453
Refund Policy for Early Access Games :: Steam Discussions
May 25, 2024 - Originally posted by potato:you're confusing early access with advanced access It looks like the policy is the same for both. Nope. Problem is that some companies calls their advanced access to pre-ordered game as an "early access". Below you've link to Steam Early Acccess refund policy: https://help.steampowered.com/faqs/view/6554-ED29-FBDB-1612 Date when game enters "Steam Early Access" counts as a release.
Steam
store.steampowered.com › news › app › 593110 › view › 4195741362094579140
Steam News - Steam Refund Policy Update - Steam News
May 7, 2024 - Today we have updated a portion of our Refund Policy regarding pre-purchased titles. This change covers titles that are in pre-purchase and offer “Advanced Access”. Playtime acquired during the Advanced Access period will now count towards the Steam refund period.
Yahoo!
tech.yahoo.com › yahoo tech › gaming
How to refund Steam games — even after you've played them
September 3, 2025 - To be eligible for a Steam refund on that game you now regret purchasing — whether you’re playing on the Steam Deck OLED or one of the best gaming PCs — you have to request your money back from Valve within 14 days of the initial purchase.
Quora
quora.com › Will-you-abuse-Steam-s-refund-policy-on-a-short-game-although-you-have-had-a-great-time-playing-it-eg-A-short-game-with-good-story-and-narration-like-One-Chance
Will you abuse Steam’s refund policy on a short game although you have had a great time playing it (eg. A short game with good story and narration like One Chance)? - Quora
Answer (1 of 4): I personally definitely wouldn’t. Closest I ever came to doing that was completing Dishonored during a free weekend, but that’s not exactly equatable, and I’ve given Arkane/Bethesda plenty of my money on other occasions anyway. I appreciate that for a good number of people, ...