So I know we recently found out steam doesn't facilitate passing deceased members accounts, but did you know 2 hours isn't for seeing if you like the game ?

I also raised a support ticket regarding this, I am not sure if I can post direct support ? but essentially I do spend a bit on games and I was asking how the metric is handled (since Jan this year I had purchased around 37 games and refunded 5 (mostly for issues like no servers in my region, not fun and one that was around the length of play)

Steam support said that based on that they said it doesn't look like I'm refunding to play but whenever you refund you must give a details response, and the only real reason they accept refunds is technical difficulties or hard to play (and things related to those things)

I sent this to my friends and most thought thats what the 2 hours were for so thought I'd share this so you know, also breaking this will basically put a lock on

I genuinely felt like this was the intended purpose, same with my friends but yea guess to many people abused the system or something

Whats your thoughts on this ?

I just had a refreshing experience with Steam that I wanted to share.

I bought two games yesterday, played one for ~ 2 hours and the other for 20 minutes, but neither was for me. I requested refunds for both, and to my surprise, they were approved quickly, with the funds set to return to my account within 24 hours.

In an age where so many companies prioritize profits over their customers, this felt fair and user-focused. It’s nice to see a platform that genuinely seems to care about its community and not just profits

Ive read a lot of times that some people could refund a game after more than 2 hours of playtime. I tried it with 2 games (they don’t run well) and it never worked 🤷

I have over 2 hours because I kept playing around with the settings to get the best result.

EDIT: Thanks guys for all the suggestions, i tried my luck. i explained my issue with the game but unfortunately no refund for me. I even mentioned that i would buy the Ninja Gaiden Master collection istead of the new remake which is having trouble to run smoothly.

I still bought the master collection and i am waiting for a patch or something for NG Black 2

Thanks for the help!!

Is it only a couple days? Or can you still have a chance if you buy a game that goes on sale a week later?

I'm so dissatisfied with Steam's refund policy. I bought a game in Christmas when there were sales, and I haven't been able to play it up until now that summer comes. I played 3 hours and the game crashed making it unable to keep playing past one screen.

I've tried everything, rebooting the PC, deleting my game file and starting anew, uninstalling and re-installing from Steam's page. Nothing works. I can't play the game because it breaks down.

I wanted to return it but they won't let me because it's been more than 14 days since I bought it and I played more than 2 hours. But I didn't even finish the prologue and the game malfunctions!

They won't let me refund it and I think it's just straight up unfair! I can't play the games right away as I buy them and I payed for a game that's broken!