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Steam Community

steamcommunity.com › discussions › forum › 1 › 3791506516121810110

How do you contact a real human on steam support? :: Help and Tips

If this is about a refund then for a manual ticket - In the Steam Client, go to: Help > Steam Support > Purchases > (name of game) > I have a question about this purchase. If it is some other kind of support, then there it depends on what the ...

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r/Steam on Reddit: Whenever I think about steam support, it's this

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reddit.com › r/steam › steam customer service?

r/Steam on Reddit: Steam customer service?

April 18, 2024 -

Has anybody had luck reaching out to Steam customer service via Twitter/X or something similar? I've been trying so hard to leave in depth details in the notes section, but it seems as if it isn't read at all. No email to contact them, no number. The help I need is minimal but I suppose more complex than the automated online system can handle. Anybody have luck contacting Steam from something other than the steam help area?

Top answer

1 of 5

Valve only deals with customer support though their help portal. No where else. You want to contact support you go here: https://help.steampowered.com/ No exceptions.

2 of 5

Yes if you turn around yourself 3 times and touch your heels every turn while shouting “valve support” once for each turn, they appear right in front of you for your “complex” issue.

Steam

store.steampowered.com › stats › support

Steam: Support Statistics

Our on-going goal with Steam is to improve the experience of our users in all areas, including customer support. We believe that by sharing this data, we'll be able to spot problems earlier, identify areas for improvement, and to ultimately create better customer support experiences.

reddit.com › r › steamsupport

Steam Support (Unofficial)

June 27, 2011 - I only realised this when I was at work last night and scroll through my spam mail out of boredom. Did a ticket as you do, gave them all the info I could. And got it back less than an hour ago, and whole thing resolved in just under 12 hours. Keith from Steam support, if you are ever in Auckland, mate I think I owe you a beer.

Valve Corporation

valvesoftware.com › en › contact

If you need customer service or technical support regarding Steam or Valve games, visit Steam Support at https://help.steampowered.com, where we can most efficiently direct your issue to the attention of the right team.

9to5Google

9to5google.com › home › steam upgrades stadia controller support as google’s latest deadline nears

Steam upgrades Stadia Controller support as Google's latest deadline nears

3 days ago - Google’s Stadia cloud gaming platform has been dead for the better part of 3 years now, but the sole piece of hardware, the Stadia Controller, has lived on. Now, as yet another arbitrary cutoff nears, Steam has quietly improved its support for the Stadia Controller.

x.com › Steam_Support

Steam Support (@Steam_Support) / X

June 7, 2011 - Click to Follow Steam_Support · Steam Support · @Steam_Support · For assistance with your · @Steam account or with · @Steam games, please submit a ticket through our support site: https://help.steampowered.com/en/ Bellevue, WAhelp.stea...

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Steam

store.steampowered.com › steam_refunds

Steam Refunds

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.

YouTube

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Steam support when you get hacked #skit #gaming #steam #funny - YouTube

01:28

Sir, they hit the 2nd authenticationPatreon - https://www.patreon.com/jadenwilliamsMerch - https://www.jadenw.comSocials - ➤ Website - https://www.jadenw.c...

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Wikihow

wikihow.com › hobbies and crafts › games › video games › steam games › how to contact steam support | wikihow

How to Contact Steam Support | wikiHow

September 23, 2025 - A support person will respond to your ticket via email to answer your questions and help solve your problem. ... Go to https://help.steampowered.com/en/. This is the support website for Steam.

reddit.com › r/steam › how do i contact steam support?

r/Steam on Reddit: How do I contact Steam Support?

June 17, 2018 -

Mods, please do not delete this post - I am not asking for support in this forum; I am asking about the mechanics of asking Steam for support.

How can I contact Steam Support if I am locked out of my account (because I am not receiving Steam Guard emails)?

Following the links on the Steam help forums just goes round in circles, eventually saying to submit a support ticket, which you can't do if you can't login.

Can anyone give me a clue where I should direct my queries?

Update: I did finally manage to get in contact with Steam Support and they enabled access to my account (although we didn't managed to determine the exact cause of the problem; the emails were being blocked somewhere between the Steam servers and my ISP). I won't say exactly how I managed to get in contact with them, since it wasn't via a strict support channel, however I will just say that they were very helpful (I just wish they could improve the access to support on their website however).

Top answer

1 of 5

https://help.steampowered.com/ is rendered redundant if you aren't logged in, when this is emailed, it sends you an email of the same "email" > https://help.steampowered.com/ Thank you for contacting Valve. This email address is no longer monitored. If you need customer service or technical support for Valve games or Steam, please go to the Valve Support Site at http://help.steampowered.com and submit a support incident. And it is impossible to send a support ticket, options do not appear when you are not logged into your account such as clicking (Data Related to Your Steam Account) > https://help.steampowered.com/en/wizard/HelpAccountDataQuestion > this is not a functionable app if you are not logged in which leads you to send a real message to steam customer support. My friend was hijacked and logged out, email changed password changed and he can't contact steam because he "Can't log in" so much for recovery, when he uses his email to recover a password reset, it comes back as "this email is no longer valid" (something along those lines) It's very problematic. So basically, can't email for actual asap implored support directly and manually from your email. = No real support.

2 of 5

https://help.steampowered.com/ "help I cant sign in"

Valve Corporation

valvesoftware.com › en › jobs

Steam Support Leadership Careers - Valve Corporation

The Steam Support team at Valve comes from diverse professional backgrounds and work with various engineering, business, and design teams to solve problems and ensure we are delivering great experiences to Steam users.

Wikipedia

en.wikipedia.org › wiki › Steam_(service)

Steam (service) - Wikipedia

5 hours ago - Valve added support for free-to-play games on Steam as well as support for in-game microtransactions through the use of Steamworks in June 2011, while support was added in September 2011 for trading in-game items and "unopened" gifts between users. Steam Coupons, which was introduced in December 2011, provides single-use coupons that provide a discount to the cost of items.

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