Open Steam. Click Help. Click Steam Support. Click it's not what I expected. Click request a refund.
Explain that the game was launched with the advertisement of cross-platform and that they have taken cross-platform away not even a month after it launched.
If they fix all of their issues a month from now and turn cross-platform back on then repurchase the game or don't.
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I just had a refreshing experience with Steam that I wanted to share.
I bought two games yesterday, played one for ~ 2 hours and the other for 20 minutes, but neither was for me. I requested refunds for both, and to my surprise, they were approved quickly, with the funds set to return to my account within 24 hours.
In an age where so many companies prioritize profits over their customers, this felt fair and user-focused. It’s nice to see a platform that genuinely seems to care about its community and not just profits
So I know we recently found out steam doesn't facilitate passing deceased members accounts, but did you know 2 hours isn't for seeing if you like the game ?
I also raised a support ticket regarding this, I am not sure if I can post direct support ? but essentially I do spend a bit on games and I was asking how the metric is handled (since Jan this year I had purchased around 37 games and refunded 5 (mostly for issues like no servers in my region, not fun and one that was around the length of play)
Steam support said that based on that they said it doesn't look like I'm refunding to play but whenever you refund you must give a details response, and the only real reason they accept refunds is technical difficulties or hard to play (and things related to those things)
I sent this to my friends and most thought thats what the 2 hours were for so thought I'd share this so you know, also breaking this will basically put a lock on
I genuinely felt like this was the intended purpose, same with my friends but yea guess to many people abused the system or something
Whats your thoughts on this ?