Anyone know synchrony bank customer service phone number for the premier world MasterCard? Every time I call the 866-419-4096 number, I get to the bot. I give them my card number, then they say that I called the wrong number for my specific card. Please help

Hey everyone,

I’ve been having a really frustrating issue with my Amazon Store Card (Synchrony Bank) account. Every time I try to access my digital card or update my address, it asks to verify my phone number — but both numbers listed on my account are old phone numbers.

I’ve called Synchrony several times over the past two years to get my phone number updated, but somehow my new number never saves. It still shows my old numbers, and I can’t verify or access anything because of that.

Has anyone else run into this issue or found a workaround? I just want to be able to use my digital card and update my info without constantly getting locked out.

Thanks in advance for any help!

Edit 2 years later:

I'm able to see my Amazon Synchrony account, but only if I access it through Amazon.com. Exact steps:

1. goto amazon.com

2. At the top right click "Accounts & Lists"

3. Within that menu click "Amazon Credit Cards"

4. Select the yellow button that says "Pay your bill at Synchrony Bank" and pray to the gods of credit that it works

Original Post below:

Hi YNABers,

I have several store cards (Amazon, etc) that are backed by Synchrony. I haven't been able to log into ANY Synchrony website since July. I called their support line and they are very well aware of the issue. Person I spoke with said that the vast majority of their calls were about the website just flat out not working.

So ... any workarounds that the YNAB community has? Honestly, only the Amazon card is tripping me up. The other cards are either at zero balance or I'm just paying off debt predictably (e.g. Google card for purchasing phones).

I'm using the Amazon Store Card for all Amazon transactions, and now I cannot download the Quicken file to import into YNAB. It's driving me nuts! Only thing I see is the monthly balance payment from my checking account.

I have switched away from paperless to paperful statements. I dread having to input all of these by hand. I've got a full house and we're definitely using this card a lot. Any tips?