Anyone know synchrony bank customer service phone number for the premier world MasterCard? Every time I call the 866-419-4096 number, I get to the bot. I give them my card number, then they say that I called the wrong number for my specific card. Please help

How do I get them to stop?

Hey everyone,

I’ve been having a really frustrating issue with my Amazon Store Card (Synchrony Bank) account. Every time I try to access my digital card or update my address, it asks to verify my phone number — but both numbers listed on my account are old phone numbers.

I’ve called Synchrony several times over the past two years to get my phone number updated, but somehow my new number never saves. It still shows my old numbers, and I can’t verify or access anything because of that.

Has anyone else run into this issue or found a workaround? I just want to be able to use my digital card and update my info without constantly getting locked out.

Thanks in advance for any help!

Does anyone know how Synchrony Bank applies payments when you have balances among all three of their non promo and promo plans (non promo balance, deferred interest with X equal payments, deferred interest over x months). I called Synchrony Bank to ask and spoke to two different reps, neither of them could explain it or point me to any account terms that would describe the process. They only pointed me to the 'Allocation' of payments screen in your online account and actually said that 'a lot of customers call in to allocate their payments'. It seems to me that Synchrony Bank keeps the details of how their system works undocumented for it's customers with the hope that they mess up the calculation somehow and miss the promo period.

What prompted me to call the bank was because I noticed on my last two statements, they were allocating almost all of the remaining balance of my payment after paying the non promo balance to the deferred interest with x equal payments balances instead of dividing the balance by x months and allocating that amount only, then applying the remaining balance to the deferred interest over x months. So what was happening is the x equal payments balances were being paid off in less time while the deferred interest over x months balances remained untouched.

Example:

$200 non promo balance

$240 deferred interest six equal payments

$1200 deferred interest for 12 months

In the above example, I would pay $200 (non promo) +$40 (240/6) + $100 (1200/12) = total payment of $340.

What Synchrony Bank does with my $340 payment:

Applies the $200 to the non promo balance because I chose pay non promo balances first as my allocation choice on the 'Allocation' page in my account, $140 to the six equal payments, and NOTHING to the deferred interest balance. This was a simple example to show what the bank is doing, but imagine as in my case you have multiple balances in the each of the deferred categories. How do you know what to pay? The Synchrony Bank reps could not tell me, just that I needed to call in each month to correct the allocation, if I thought it was wrong. But what happens if I miscalculate and they apply the balance wrong and I miss a promo period? Have to fight with them each month to allocate payments the correct way?

Am I missing something? Am I looking at this all wrong?