You may want to reach out to them again and check the status. Sounds like they need more info. Claims are usually approved and shipped within 24 hours if it's a business day (meaning Mon-Fri). Answer from DragonfruitLopsided on reddit.com
T-Mobile
t-mobile.com › support › devices › file-a-device-protection-claim
File a device protection claim | T-Mobile Support
Claims must be reported within 90 days of the incident unless state law requires additional time. Learn who can file a claim and the steps to take.
T-Mobile Premium Handset Protection
mytmoclaim.com › messaging › claim-help
Claim Help | T-Mobile | Assurant
Need help with your T-Mobile claim? You can get all the information you need to help with the claims process here.
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T-Mobile
tmopdp.co › general › faqs
FAQs | T-Mobile | Assurant
You have questions? We have answers! Take a look at these frequently asked questions (FAQs) from T-Mobile customers.
Mytmoclaimpr
mytmoclaimpr.com › messaging › claim-help
Claim Help - Assurant
Your session will end in · You will be redirected back to the home screen if you do not click continue
Mywirelessclaim
mywirelessclaim.com
Mywirelessclaim
Mobile device claims center · Don't know your provider
T-Mobile Premium Handset Protection
mytmoclaim.com
T-Mobile Premium Handset Protection | Assurant
T-Mobile Premium Handset Protection, provided by Assurant, protects your device in the event of loss, theft, accidental damage (including water damage), and malfunction due to mechanical or electrical failure.
Reddit
reddit.com › r/tmobile › how long do assurant claims take to be approved?
r/tmobile on Reddit: How long do Assurant claims take to be approved?
November 3, 2021 -
I broke my phone on accident at work last week Wednesday. I immediately went home, passed by my nearby T-Mobile store, and the dude told me to apply online through Assurant since my line has insurance coverage on it.
I went online and have a claim number and everything, it's been almost a week and it's still yet to be approved. Is this normal? I've seen other threads where it took 24 hours to process, I've seen some where it took a whole week. Is there anything else on my end that I need to do?
When I called the main number and they asked if I'm the primary account holder, which I'm not, the call ended. Does that mean I have to bring my parents into this and have them call Assurant? I'm just upset at the whole situation and would like a potential concrete answer.
Top answer 1 of 5
5
You may want to reach out to them again and check the status. Sounds like they need more info. Claims are usually approved and shipped within 24 hours if it's a business day (meaning Mon-Fri).
2 of 5
4
Last time I claimed through Assurant they had a replacement phone in my hands in 2 business days, I'd contact then
T-Mobile
t-mobile.com › t-mobile community › postpaid › accounts & services
Assurant phone claim.. | T-Mobile Community
I put in a claim 1 week ago today for a replacement phone from Assurant, paying my deductible instantly via Debit Card.
Thesignal
thesignal.com
File or Track My Claim | Assurant
File a phone claim with Assurant. We offer one of the most comprehensive suites of mobile device protection services available today.
Assurant
assurant.com › claims-and-support › mobile-device-insurance
Assurant Phone Insurance | File an Assurant Phone Claim
Assurant phone insurance questions? Access the right online portal to file a claim, check claim status, or view information about your mobile protection plan.
My-tmoclaim
my-tmoclaim.com
T-Mobile | Login Now!! - Mytmoclaim
In this space, I'll be your friendly companion as we navigate MyTMOClaim together. We'll cover how to file a claim, check your claim status, and use other MyTMOClaim features to make the process smooth.
Mytmoclaimpr
mytmoclaimpr.com › en-us
T-Mobile Equipment Protection Program | Assurant
T-Mobile Premium Handset Protection, provided by Assurant, protects your device in the event of loss, theft, accidental damage (including water damage), and malfunction due to mechanical or electrical failure.
Mydeviceprotect
mydeviceprotect.com
File or Track My Claim | MyDeviceProtect | Assurant
File a claim with Assurant. We offer one of the most comprehensive suites of device protection services available today.
T-Mobile
t-mobile.com › support › devices › protectionandlt360andgt-and-device-protection
Protection 360® and device protection | T-Mobile Support
For complete plan details, including benefits, exclusions, deductibles, limits, and disclosures, visit: https://mytmoclaim.com/deductible.aspx · Log in to T-Life and choose the Manage tab.
T-Mobile
t-mobile.com › benefits › phone-protection-plans › p360-home-tech
Protection 360 HomeTech: Electronics Coverage Plan | T-Mobile
Select Support Center and click on the drop-down menu to View Claim Status. You’ll be directed to the claims dashboard with a list of devices that have active or closed claims. Select Track My Claim on the device to view status details.
Reddit
reddit.com › r/tmobile › how f*cked am i?
r/tmobile on Reddit: How f*cked am I?
January 20, 2025 -
Filed an Assurant Claim on my son’s cell phone late last year. Got the second reminder to ship his broke phone on January 5th. Sent the phone right around that time. Today, 3.5 months later I get notified that next month’s bill has $539 fee due to no return of the item.
I returned it, it’s been months, never got anything saying my phone wasn’t returned or a third reminder. I don’t have the tracking # anymore. Now what? They’re going to say I never returned it regardless aren’t they?
Top answer 1 of 52
53
If it was done through assurant, you would have to call them. T-mobile won’t be able to track it
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I would suggest calling assurant at 8668666285. Care doesn't have access to the return tracking number and the charge will need to be reversed by assurant. Tmobile can only check the warehouse to see if it was received but whether it was or wasn't assurant will be the one to potentially reverse the charges. If you have a hard time with assurant then reach out to t force on either X or Facebook. But would be better to talk to assurant first so you know exactly what they have or don't have.
Myphpinfo
myphpinfo.com › deductible
My Deductible | T-Mobile | Assurant
T-Mobile Premium Handset Protection, provided by Assurant. Look up your device deductible by manufacturer and model.
T-Mobile
t-mobilesettlement.com
T-Mobile Data Breach Settlement
As of May 30, 2025, all court proceedings are complete, and the distribution of settlement payments has been completed. If you filed a claim and did not receive a payment, please reach out to the Settlement Administrator by calling 1-833-512-2314.