T-Mobile · Home Internet Customer Service
How do I contact · T-Mobile · customer support?
Metro by · T-Mobile · Home Internet Customer Service
Trying to reach t-mobile because the internet is not working while abroad. I refuse to believe they don't have 24/7 customer service. any tips on how to reach one of their agents immediately?
tried restarting the phone and dialing *766#. Nothing is working.
edit: I reached them during normal hours. thank you all!
As an ex-T-Mobile representative, let me give you a tip: If you're on a T-Mobile postpaid plan and need to call customer service, I strongly suggest avoiding weekends. You’ll likely end up waiting in the queue for over 30 minutes. And if you're expecting any kind of priority service—guess what—there isn’t any. It’s strictly first come, first served. If you call at the start of the opening day on weekends, you might find yourself in line as number 1,500 to 3,000, with only about 100 to 200 agents handling those calls."