How do I get my dedicated T-Mobile U.S based customer service?
after hours customer service
T-Mobile · Home Internet Customer Service
How do I contact · T-Mobile · customer support?
Metro by · T-Mobile · Home Internet Customer Service
I am going through hell right now, a spouse with cancer, and just put my dog of 16 years down yesterday, so my patience is thin.
For the last week, I've also have been flat out lied to by customer care. First of all, I'm getting people who are clearly overseas even when I call between 9am - 8pm MST. I used to always get a dedicated U.S based team, and after being with the company for 14 years, they have always taken care of me.
I'm also a former employee, so I am aware of what call centers I normally get transferred to (Idaho).
The reps I am getting don't understand what I tell them, and promise "a manager will call you back," and that didn't happen on Friday, Monday, and Tuesday. All 3 times, they escalated my issue and promised someone would call me back, and all three times, no one ever called.
Update**** Got a brand new Zfold 5 as a warranty exchange today for my Zfold 4. Just created another thread on it with my other account. Thank u, Tmo Tiwtter Support
Did it through Twitter support. They didn't tell me they were sending me a new phone. Weird, but im thankful. I'm never calling 611 if what u say is true.