Netflix on us nightmare
T-Mobile Netflix perk
Netflix “On Us” 🙄
IMPORTANT PSA REGARDING NETFLIX
What I don't understand is that Netflix Standard used to cost ~$15.49/mo, right? And that was completely free on Go5G+.
But now, it seems like T-Mobile is forcing everyone on the Netflix Standard w/ Ads plan and they're saying it's because Netflix changed its plan pricing.
And sure, Netflix did change their pricing tiers. Before, Netflix Basic was $7.99/mo. Well, now, it seems that Netflix doesn't have a Basic tier plan; now, Netflix's lowest-tier plan is Netflix Standard w/ Ads at $7.99/mo.
But what this means is that not only did Netflix change its plans, but T-Mobile also reduced the Netflix benefits it was providing to customers. Now, my Go5G+ plan appears to only get the Netflix Standard w/ Ads plan, a reduction of $8.50/mo in the Netflix benefit.
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Hi! Yesterday I decided to take advantage of the Netflix on us. I contacted T-force to get the process started. They had me verify my account and then download the T-life app. I did. I signed in, made the selection for which plan I wanted and everything was good. The customer service representative said it was activated.
Unfortunately whenever I went to Netflix to start my plan, I was never offered a cheaper rate. Netflix wants me to pay full price, $17.99 for the standard plan.
Tforce and I troubleshooted this for several hours and I had to call it a night. So here I am, day #2, to try and activate this.
Why is Netflix on us so damn complicated? I can't believe I wasted somewhere like 3 hours trying to activate this, and here I am, day number 2.
So what gives? Is it always this fuckin complicated? I'm going to give it another shot today, but if I can't get it I'm just going to write it off as an impossibility on T-Mobiles end.
Anyways, if anyone has any suggestions or hints or tricks or whatever, please share.
Thank you in advance!
Edit/update: after getting in touch with the right tforce rep, he told me I had to "recover" my account via the T-life app. I followed the instructions and I got it! What a process! But thanks everyone, especially the redditor that suggested the very same steps the last tforce rep suggested I try.
I got a text from T-Mobile and they Netflix price increase will not affect me.
T-mobile took advantage of Netflix price/plan changes to change how Netflix is offered in T-Mobile plans. And nobody has seemed to notice.
T-Mobile used to offer middle tier plans a Netflix credit of $8.99 per month towards their bill if they had two voice lines or more. And T-Mobile used to offer upper to your plans a credit of $15.49 towards their bill (incentive to be on the upper tier plan, on a premium plan getting a better Netflix offer… Sounds great!)
But now T-Mobile only offers $6.99 credit towards your Netflix cost on whatever T-Mobile plan offers Netflix.
So now, you have to pay even more than you would have used to pay to get No ads.
Coming from a very frustrated, current, T-Mobile employee.