All the feedback and tickets that were filed about the Usage Details missing from the app and website have paid off. I am excited to announce that this is now resolved and those details are back to normal.

I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem? ... The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error.

Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | T-Mobile Community), but I am so excited that I wanted to say here too: This issue is now officially resolved.

Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing and capacity purposes - this data is readily accessible & available @ T-Mobile and it has been working for YEARS. C’mon guys, this is an easy code fix!! I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends. Please fix this code problem!!! ... Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | T-Mobile Community), but I am so excited that I wanted to say here too: This is now officially resolved.

My usage information has not updated in 2 weeks. Is there something wrong with the feature? ... Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | T-Mobile Community), but I am so excited that I wanted to say here too: This is now officially resolved and usage details are back to normal.

Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | T-Mobile Community? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again.

Is there an outage or something? my detailed usage view has not updated since yesterday..

Since about midnight last night, I have not been able to see my usage on the website. It's prepaid an I have only so much data, I have to know how much I am using so I don't run out. I spent hours today on chat on FB. Still, I can't see my usage, where the usage is it just says image not available.

When I login to my account or check the app, my incoming/outgoing call and text details are not showing accurately. One day it will show calls from a particular number and the next day there will be no details from that same number, although calls/texts were made. ... Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | T-Mobile Community), but I am so excited that I wanted to say here too: This issue is now officially resolved.

March 7, 2024 - If you’re checking your usage records before the cycle concludes, information might not be fully populated yet. Technical Issues:Occasionally, technical glitches or system outages might temporarily delay or disrupt the availability of usage records. These issues are usually resolved within a short timeframe by T-Mobile.

September 16, 2021 - I’ve been trying to locate usage details for about 30 minutes. On the iPhone after opening “Settings” > “Cellular” > Usage under T-Mobile reports the Data used. I am not sure about on an Android phone but I would think it would have a similar reporting. Hello all! I’m excited to see so many people using the app and website. I love that we can manage all the things without having to call care, so I know how frustrating it is when it is not working...

If you received a message about using 50 GB of data, check out the My data usage page. Log in to T-Mobile.com to change your plan. Check out the Find the right plan for you page if you're not sure which plan you want.

November 25, 2021 - Other threads in this community are saying their Tmobile customer service rep has informed them that detailed usage will no longer be available until after the billing cycle ends.

Answer (1 of 2): If usage details are not appearing on the bill, it's a good idea to contact T-Mobile customer support for assistance. A representative can review the account settings and billing records to help identify the issue and find a solution