Daily routine in tech can vary widely depending on the state of the department, but in general I'll arrive for the day, check out a pair of tech keys and grab the equipment I need to do my job, clean up and restock the department, take care of any returned or abandoned merchandise guest service has for me, try to get at least some of the price changes and new planogram sets taken care of, work the truck, and try to keep the place looking decent and well-stocked throughout the day. You have to do a lot of self-direction in tech, in my experience, though- I may make the decision to focus truck at the expense of everything else if it's a big one and I know we have another one lined up for tomorrow, for example, and there will be days where time-sensitive tasks take priority- in my store, we're expected to take care of new release movies and books, for example, which means every monday night/tuesday morning, we have to focus on that. I spend a LOT of time with guests. Guests, in my experience, expect you to explain a lot to them about the products you sell, to solve somewhat technical problems for them, generally speaking my guest interactions are longer and require more product knowledge than most other roles in the store do, barring maybe guest service. This is one of the big contributors to how variable my routine is- if it's a busy day, I can spend literal hours uninterrupted with guests, and at least at my store, you're usually alone in electronics, so it's all on you. We also have a lot of merchandise locked up, requiring a key that generally speaking only tech consultants will have to unlock. You have your own registers in tech, and you'll be on them a lot. There's a lot of product that my asset protection team doesn't want walking around the store unaccompanied, so it has to be purchased in tech. We also handle large amounts of cash and we're somewhat remote from guest service and the other registers, so we have to know policy and be mindful of scam tactics and such. Tech is actually kind of rough compared to the other areas, in my opinion. We're alone all shift unless payroll is plentiful enough for short overlaps or maybe a mid-shift, our guests expect a lot of product knowledge (and, in my opinion, target does next to nothing to teach you that knowledge- target's tech consultant training material is actually really really bad IMO), and at night- at my store at least- I'll sometimes find myself as the only person working the sales floor outside of style. Tech actually used to get paid more than the rest of the store- we had a $0.50/hr higher starting pay than every other department, in recognition of how much more demanding it was compared to most other positions as I was told. We no longer have that higher base pay, but I feel the more demanding conditions are still there.
What is it like to be a Tech Consultant? Hmm. Let's see if I can do this without rambling or painting the walls with pure snark. (My HR ETL last year asked me to come up with a skills/competencies list for my department and I gave her a 1.5 page bulleted list sorted by area that got used as a template for the whole store/district/region/I'm not sure the scope, so...) Daily routine. I work second or bridge shift (bridge being a short shift between short morning and evening shifts, often but not always with overlap at the beginning and end), so my routine doesn't usually involve Truck (Push, in Target's lingo) unless the truck is big, we got more than one, or morning shift was busy. So I get in and usually go check returns (reshop/go-backs), work that accordingly, then try and get work done on the sales floor or in back according to what the Executive Team Lead (ETL) for Specialty Sales (which oversees Style (clothing), Beauty, and Electronics) wants focused at the moment. In the absence of specific projects, just neatening up the floor (Zoning, or what other retailers would call Facing/Face and Block (seriously, who comes up with these terms?)). In the evening I try to set aside 2 hours for what we call "One-for-ones", which means replacing sold items with resupply from the back, although in practice it's really trying to make sure all locations on the floor are full if there's backstock to fill them with, regardless of why they're less-than-full at the time. More often than not, customers (Guests) get in the way of actually completing that task, though, so whatever I pull usually gets left for morning in part or whole = P The rest of my daily routine... is customer service. Lots and lots of customer service. Which leads into... Edit: Morning routine is to come in and audit the back room and shelf according to the auto-generated requests in the Audit app, then pull one-for-ones and work truck. If, for some reason, there is no opener, then whoever else gets in first starts here. How much do I interact with Guests? A lot. Only Guest Service (Front of Store) and Food (not to be confused with Market, which is Target's word for Grocery, but would be Starbucket or Pizza Hut or whatever) see more customer interaction (as a percentage of total work done) than Electronics does. And it is a constant battle between providing quality customer service and getting the other work we need to do to run an efficient department done. (The other work loses. The other work loses a lot. We have inventory in a week and we just might be ready for it by Christmas.) How much do I use the cash register? More than half, and probably about 3/4 of the merchandise in Electronics, you want getting rung up before it leaves Electronics. So you spend a lot of time on register, although there are things you do not need to know how to do on the register that Front team members do, and you'll never find yourself tied to the drawer like Front can be, if for no better reason than, even in a heavy Christmas season crush, you will need to unlock things or fetch product from the back, so there is absolutely no need to worry about standing still for long periods of time. Whether or not you need to know how to process returns seems to vary; I never got explicit training on that, but figured it out based on past experience. That being said, my understanding is that we're only really supposed to do even or money-in exchanges at Electronics (item being purchased is more expensive than the return), so that's how I handle things, and that doesn't really cause much grief. I have no idea how the other members of the department handle returns, that's how non-explicit the policy is. Past work experience and how it relates. My past experience in retail is with Walgreens and, before that, Drug Fair, which was the same sort of operation as Walgreens, but only existed in New Jersey and went under in '09 as a result of the sub-prime mortgage collapse of '08. Our "tech" department in those stores was basically a single aisle, so there's really no comparison to be made. The store team was a lot smaller and everyone did a little of everything (more like General Merchandise here). How does Electronics compare to the rest of the store? Significantly more engaging than almost all of it (see #2). Personally, I feel positive when I get to educate a customer about Tech stuff, and my knowledge covers roughly 3/4 of the things we sell (my biggest gaps are Apple, Wearables, and Connected Home), which is probably more than most team members can speak to. I feel like we're probably under more pressure than most of the store (again, see #2) and are probably farther behind on non-sales projects as a direct result of the amount of time we have to spend on sales. At the same time, we have some of the worst profit margin in the store, so while I know the OP said to avoid "we're the black sheep of Target"... we're the black sheep of Target = P