Wanted to share this so others in the cybersecurity community don’t get stuck like I did.

I had an active TCM Security All-Access Pass. When I tried to cancel, their system simply did not work, for months.

They migrated platforms and left older subscribers stuck in the old system. My account showed no active subscription, yet they kept charging me. Support repeatedly gave me the same instructions, even after I sent multiple screenshots proving nothing worked. They also refused to cancel it manually on their end.

Today a cancellation link finally appeared, but only after months of emails and frustration. Now I’m still trying to get a refund for the months where I was paying for something I could not cancel or access properly.

Key Points • Broken subscription system in the legacy platform • No visible cancellation option despite following all instructions • Continued billing while claiming there was no active subscription • Support unwilling to cancel from backend • Still fighting for a fair refund

I’m all for supporting cybersecurity education providers, but this was one of the most stressful and unfair subscription experiences I’ve encountered in this field.

Sharing so others are aware before signing up for any recurring billing with TCM Security.